Hopscotch Primary Care is a healthcare organization providing primary care services for seniors across 11 clinics in Western North Carolina, supported by a corporate team based in Chicago. The organization employs approximately 229 employees across clinical, operational, and administrative roles.
Before implementing Engagedly, the organization used Culture Amp and previously SurveyMonkey to conduct engagement surveys, but faced limitations in analyzing engagement insights across teams and locations.
Industry: Healthcare
Company Size: 229 employees
Products Used: Employee Engagement Surveys
Survey Participation Rate
Engagement Score
Hopscotch Primary Care needed a more reliable and consistent way to understand employee sentiment across its distributed clinic network. Key challenges included:
Difficulty analyzing engagement data by team, clinic, and department
Employee concerns about survey anonymity affecting response honesty
Lack of a consistent engagement measurement cadence to track improvements over time
Leadership wanted a structured feedback approach that would enable twice yearly engagement measurement and clear action planning.
Engagedly enabled Hopscotch Primary Care to deploy standardized engagement surveys using reusable templates while ensuring anonymous participation that increased trust and response quality.
Key improvements included:
Simplified survey creation and distribution
Anonymous participation encouraging honest feedback
Centralized engagement insights accessible across clinics and departments
Responsive reporting support for customized data views
Employees responded positively and began providing more actionable feedback.
Survey insights identified communication as a primary area for improvement. Leadership introduced several initiatives:
Monthly employee newsletter to strengthen communication
Organization wide town halls to improve transparency
Clinic level and department level action plans for localized engagement improvements
Nearly 90% employee participation in the latest engagement survey
Higher quality employee feedback due to anonymity
Clear visibility into engagement progress across survey cycles
Improved engagement visibility across teams and locations
Targeted action planning at organization, department, and manager levels
Sustained strong engagement across consecutive survey cycles
“As an early stage, fast-moving company, Engagedly helped us get organized and build a solid foundation for employee feedback. Engagedly allowed us to look at Engagement Survey data with many different angles while still maintaining appropriate anonymity and employee trust. We’re now on a regular survey cadence and insights from that employee feedback inform a company-wide action planning process. On our last engagement survey, we were proud to see 91% engagement score for all employees and 89% average overall across the year.”
— Carrie Wagner, Vice President, People Operations, Hopscotch Primary Care
By implementing Engagedly engagement surveys, Hopscotch Primary Care established a consistent feedback system that strengthened participation, improved communication initiatives, and enabled leadership to make more informed engagement decisions across clinics and departments.
