How Upstate Vet Reached 98% Workforce Adoption After Retiring Its Intranet
Headquarters
Greenville, SC
Challenge
Employee questions funneled through one department by email, no reliable broadcast channel for urgent operational updates like MRI downtime, and an intranet employees rarely used, all while specialty and emergency teams were merging into one workforce.
solution
Engagedly replaced the intranet as a mobile-first communication hub branded "Bark Ward," with targeted push notifications, centralized policies and training, role-based permissions for shift coordination, and multiple hospital profiles in one system.
Result
98% workforce adoption, 100% monthly active usage, and nearly 20,000 content opens across just over 200 employees, plus stronger integration between emergency and specialty teams.
Upstate Vet Emergency + Specialty Care is a veterinary healthcare organization providing 24/7 emergency care and referral-based specialty services for pets, headquartered in Greenville, South Carolina. The organization employs just over 200 people across emergency, specialty, and administrative roles, working in shifts across multiple hospital locations.
Before implementing Engagedly, the organization relied on email chains routed through a single department and an intranet employees rarely accessed, which left urgent operational updates without a reliable broadcast channel just as its emergency and specialty teams were merging into one workforce.
Industry: Healthcare (Veterinary) Company Size: 200+ employees Products Used: Internal Communications, Policy and Training Distribution, Employee Directory
The Challenge
Communication Bottlenecks and a Divided Workforce
Upstate Vet faced growing friction in how information moved across the organization.
Employee questions were funneled through one department via email, creating delays.
Critical operational updates such as equipment (MRI machine) downtime had no reliable broadcast channel.
Policies and procedures lived on an intranet that employees rarely accessed.
At the same time, specialty and emergency teams were integrating into one unified organization. Although they had worked alongside each other for years, they had never operated as one cohesive workforce.
Upstate Vet needed more than a better intranet. It needed a shared digital environment where information, operations, and culture could converge.
The Shift
From Email and Intranet to One Unified Platform
Upstate Vet implemented Engagedly and retired its unused intranet, establishing a single mobile-first communication hub.
Branded internally as “Bark Ward,” the platform enabled:
Targeted push notifications for urgent operational updates • Organized access to policies, procedures, and training • Role-based permissions for shift coordination and collaboration • Multiple hospital profiles within one unified system
Instead of relying on email chains or word-of-mouth relay, leadership could now communicate directly and instantly across roles and shifts.
What changed was not just speed. It was participation.
The Impact
Operational Clarity and Cultural Integration
Engagedly became the backbone of both operational coordination and cultural integration.
Emergency and specialty teams now operate in one shared communication space. Employees recognize colleagues across shifts through directories and new hire spotlights. Schedules and operational updates consistently rank among the most viewed content.
Engagement is sustained, not sporadic:
98% workforce adoption • 100% monthly active usage • Nearly 20,000 content opens across just over 200 employees • Critical communications opened multiple times per employee
This is not passive enrollment. It is habitual engagement.
As Brittni Huff, Training and Development Manager, shared:
“Engagedly has raised the bar in how we communicate within the hospital. It has been instrumental in integrating our teams.”
What This Means for Healthcare Leaders
When teams merge, expand, or operate across shifts, communication systems determine whether integration succeeds or stalls.
Upstate Vet chose a unified, mobile-first platform to centralize information, streamline operations, and strengthen culture simultaneously.
The result was not simply improved communication. It was a connected workforce operating as one team.
Performance
