The use of artificial intelligence in HR is no longer a futuristic concept—it’s a fast-growing reality. Valued at USD 3.25 billion in 2023, the global AI in HR market is projected to grow at a staggering 24.8% CAGR between 2024 and 2030. This explosive growth reflects how rapidly organizations are turning to AI to transform their HR operations.
But what exactly are AI agents in HR? Think of them as intelligent digital coworkers—smart, goal-oriented assistants that handle everything from onboarding and performance management to employee engagement and compliance. These tools don’t just automate tasks—they elevate the HR function with speed, consistency, and precision.
So, how are AI agents really making an impact in the workplace? In this blog, we’ll explore real-world tools and use cases that show how AI is actively enhancing efficiency, improving the employee experience, and supporting strategic HR decision-making.
AI agents in HR are intelligent digital tools powered by artificial intelligence, designed to streamline, automate, and optimize a wide range of everyday HR functions. Think of them as virtual HR team members that work around the clock to enhance both efficiency and employee experience.
These AI agents are capable of handling tasks across several key areas, including:
Unlike traditional HR tools, AI agents use natural language processing (NLP) and machine learning (ML) to understand user inputs, draw insights from large datasets, and perform tasks with minimal human intervention.
Take Marissa AI by Engagedly, for example. It analyzes real-time data from 360-degree feedback surveys to deliver personalized insights and development nudges to both employees and HR teams—helping them make smarter, data-driven decisions quickly.
In essence, AI agents don’t just support HR—they elevate it by combining speed, personalization, and intelligence.
Employees using traditional self-service technologies have to go through preset menus or FAQs because they only provide static responses. AI agents are transforming the way HR teams operate by introducing an agile, goal-oriented strategy.
Here, we have listed some of the top real-life benefits of AI agents in HR.
From reviewing resumes to drafting offer packages, AI agents can expedite nearly every step of the talent acquisition process. AI agents can help with candidate evaluation, set up interviews, sift through enormous application pools, and interact with prospects.
A prime example is Paradox, an AI-powered hiring assistant utilized by businesses such as Unilever and McDonald’s.
Paradox’s conversational AI “Olivia” interacts with candidates, responds to their inquiries, and pre-screens resumes in real-time, relieving recruiters of the task of manually going through dozens of applications.
It has reduced time-to-hire by 75% at Uniliver. Thereby, boosting efficiency and saving time.
According to a KPMG poll, 85% of participants said that the organization’s most essential HR skill is employee experience and engagement.
AI agents can personalize employee engagement and development initiatives. For instance, Marissa AI can provide customized nudges, like recommending training courses, chances for professional advancement, or health advice, that speak to each employee’s particular requirements.
Similarly, Walmart employs AI to help staff members select the best healthcare providers for their needs.
As per a Deloitte poll, 70% of businesses said they used data analytics to help with HR decision-making.
AI’s capacity to reveal predictive insights gives HR directors the ability to take proactive, calculated actions. AI agents can examine past data to find trends that can point to attrition concerns or talent shortages in teams.
By identifying these early indicators, HR can reduce the expensive effects of turnover by putting in place focused retention plans or upskilling initiatives.
Additionally, AI agents can help with workforce planning by evaluating future talent requirements based on corporate growth projections.
AI reduces unconscious biases in hiring by using structured data to improve fairness and compliance.
For instance, HireVue promotes diversity and inclusion by using structured interview algorithms that concentrate on candidate skills rather than personal opinions. It also results in a 50% decrease in cost per interview.
Johnson & Johnson used Textio, an AI-powered writing tool, to find unintentional bias in their job postings. When they noticed that many of their job posts had a masculine slant, they made some AI-driven changes that resulted in a 9% increase in the number of female candidates.
Additionally, AI-generated decision pathways produce visible audit trails, ensuring that HR procedures comply with legal requirements such as GDPR and EEOC. In addition to lowering legal concerns, this transparency increases employee and candidate trust.
According to Forbes, an effective onboarding procedure can boost retention by up to 82%.
AI-driven onboarding tools like Talla automate common questions about policies and system access to streamline the recruitment experience.
These chatbots lessen reliance on HR staff and speed up the onboarding procedure by offering 24/7, instant responses.
According to a Gallup poll, 85% of workers are not engaged at work. Given that 63% of employees would think about quitting their jobs within two years if they weren’t succeeding professionally.
Glint’s AI pulse surveys and other AI technologies track employee engagement levels in real time. AI detects early indicators of disengagement in teams by examining behavioral data and survey responses.
HR and managers can then take targeted actions to address issues proactively, including:
While there are numerous justifications for utilizing HR AI technologies, the most effective ones simplify hiring managers’ and HR assistants’ departmental procedures.
Let’s look at some of the real-world AI agent examples transforming the HR domain!
Marissa™ AI is a smart, AI-powered HR assistant that automates routine tasks and addresses key HR challenges across:
IBM incorporates AI into its HR operations to give its employees better competence. For example, Watson, an AI virtual assistant, provides individualized responses and speeds up response times to IBM employees’ inquiries regarding everything from technical support to business policy.
Use Cases
Talla AI-powered chatbot uses machine learning to specialize in HR knowledge management. The platform is very flexible to current processes due to its smooth integration with Confluence, Slack, Microsoft Teams, and SharePoint.
Use Cases
With HireVue AI interviews, candidates record video answers to pre-formulated questions. AI then evaluates the candidates’ skills and attributes. To provide a score and offer feedback, the AI analyzes both spoken and nonspoken indicators, such as
Investment banks like J.P. Morgan, Goldman Sachs, and multinational companies like Unilever, Vodafone, and Delta Air Lines have used HireVue in their recruitment processes.
ICON, a multinational healthcare company, increased candidate satisfaction by 17% by employing HireVue’s AI interviews. Additionally, HireVue’s AI interviews ensured a more gender-diverse workforce for Unilever.
Use Cases
Microsoft Viva Glint, formerly known as Glint’s AI-powered surveys, is a tool for measuring workplace culture and engagement.
It uses artificial intelligence (AI) to evaluate survey data and give businesses useful information about employee satisfaction and performance patterns.
Use Cases
Answering FAQs by employees, including “How do I check my PTO balance?” “What is the procedure for leave approval?” or “What wellness plans are offered to employees?” is an instance where HR teams invest a significant amount of effort.
AI agents can swiftly address these queries and contribute to effective workplace communication. May it be strategic decision-making or enhancing employee experience, AI agents are culminating in a smart, data-centric approach in HR.
Learn how companies can take control of their employee management journeys using Engagedly’s agentic approach. The intelligent elements of Engagedly, such as the MarissaTM AI assistant, are powered by this architecture. It makes HR operations faster, smarter, and accurate!
Don’t just take our word for it—explore the full suite of Engagedly’s talent management products!
AI agents expedite the hiring process by automating resume screening, candidate outreach, and interview scheduling. Additionally, they use data analysis to find the top talent more quickly.
Yes, AI agents like Talla automate onboarding, answer FAQs, and deliver policy documents, creating a smooth and consistent new hire experience.
Firms like Walmart, IBM, Unilever, and LinkedIn use AI in various HR operations.
AI agents offer several key benefits:
The AI in HR market is growing rapidly (projected 24.8% CAGR from 2024 to 2030). As AI agents become more sophisticated, they’ll increasingly shape HR into a data-driven, employee-first function—enhancing everything from recruitment to retention.
AI agents use advanced machine learning and natural language understanding to respond dynamically, whereas traditional chatbots often rely on static rules and scripted responses.
Yes, AI agents typically need to be trained on company-specific data, HR policies, and workflows to ensure relevance and accuracy.
Many AI HR solutions offer APIs or pre-built integrations for popular HRIS, ATS, and LMS platforms, allowing for seamless workflows.
