A Guide To Effective Employee Feedback

by Kylee Stone Aug 21,2020

The People Strategy Leaders Podcast

with Srikant Chellappa, CEO

“Feedback is the breakfast of champions” – Ken Blanchard – American author, and speaker.

With employees working from home for months now, it can be quite taxing to work with numerous distractions. In this current scenario, it is possible for employees to be disengaged at times. Employee feedback proves to be one of the most effective tools to tackle the issue of employee engagement. It not only helps  increase employee engagement but also decreases employee turnover. Moreover, feedback helps in professional development, boosts morale and increases job performance of an employee. To know why employee feedback matters more than you think, read our previous article on feedback.

How you share feedback with your employees makes a big difference. While sharing timely feedback is important, it’s also significant to know how you should do it.

Interested to know how you can give effective feedback to your employees as managers? Here are some guidelines that will help you.

On Time

“Continuous improvement is better than delayed perfection”- Mark Twain.

As mentioned above, whether positive feedback or constructive criticism, a well-timed feedback is always more helpful than a delayed one. Timely feedback helps employees to correlate the feedback with their actions. Managers often commit the mistake of not sharing feedback immediately and reserving it for the half-yearly or annual performance review. Consequently, employees don’t get a clear idea of what they are doing right or wrong until the reviews are conducted.

As a manager, put in place a continuous and ongoing feedback process for your team. Regular feedback will not only allow you to recognize your top-performing employees frequently, but also, will help you  give constructive feedback on time.

Also Read: Wondering How To Give Constructive Feedback? Here’s How

Be Specific

A feedback should not only be correctly timed, but it should also be specific. When employees receive feedback which is specific to their actions, they get a better understanding of what they did right and what they need to change.

Instead of saying: “Jack, you have done a great job.”

Try saying: “Jack, you have provided timely resolution for all our client issues. As a result, they have renewed their contract for another 5 years. You have done a great job!”

Being specific becomes even more important while giving negative or constructive feedback.

Also Read: How Engagedly Can Help You Enhance Employee Engagement

Go In Prepared

Feedback helps in the professional and personal development of employees. It boosts employee engagement and facilitates two-way communication between the employee and their manager. Looking at the importance of feedback, it becomes essential for managers to go into a feedback session prepared. Preparing for the session with facts, examples and statistics will make the feedback process effective for your employees.

Make It Interactive

Often the feedback process becomes a one-way discussion, which ends once the managers and leaders share their feedback or opinion. Instead, make it a two-way process by making it interactive and requesting your employee for inputs. Give opportunities to the employees to share their concerns and opinions. Create a feedback loop by asking questions like, “Are you satisfied with your performance?”. A two-way communication not only helps in building trust between the manager and the employee but also helps in getting valuable insights.

Also Read: Employee Performance Reviews: A Guide For New Managers

Focus on Positives

When giving constructive or negative feedback to your employees, be careful not to overshadow the positives. A study in the Harvard Business Reviewsuggests that negative feedback damages the employee engagement of the organization. While giving feedback highlight the positives and accomplishments first before pointing out the negatives. When employees get appreciated for their work, they feel that their work is valued, and they avidly work on areas that need improvement. This not only increases productivity but also improves employee engagement.

Open Culture

Promote an open culture in your organization, where as a manager, you not only share feedback, but also ask for feedback about yourself from your employees. It promotes a sense of an open organization culture and a healthy and transparent workplace.

Employees might be hesitant to speak up in a direct interaction with their managers because of various reasons. Using anonymous multirater feedback or anonymous surveys can fix this situation.

Also Read: Be The Organization That Everyone Wants To Work For – Remote Work Edition

Follow Up

Sharing feedback is not a one-time process, it should be continuous and ongoing. Once the feedback has been shared, follow up with the recipient to check the progress made after the previous feedback session. It gives managers a chance to track the progress of their employees. Not only this, with an ongoing feedback process managers get to appreciate their employees on time.

If you are looking for a Performance Management Software with a Real Time Feedback module for your organization, request for a free demo with us.

Engagedly is offering a suite of products part of its Remote Work Toolkit free to any organisation, until Sept 30th, 2020. 

The Coronavirus has affected the way we work today and for months to come. Unprecedented events require unprecedented measures. We at Engagedly believe it is our responsibility as socially conscious corporate citizens to help equip organisations with additional tools and resources during this time of crisis.

Get in touch with us to know more about the free remote working tool-kit. 

Kylee Stone

Kylee Stone supports the professional services team as a CX intern and psychology SME. She leverages her innate creativity with extensive background in psychology to support client experience and organizational functions. Kylee is completing her master’s degree in Industrial-Organizational psychology at the University of Missouri Science and Technology emphasizing in Applied workplace psychology and Statistical Methods.

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