360 degree feedback, also popularly known as multirater feedback, is one of the modern methods of employee feedback in which sharing of feedback is limited not only to the managers but also involves a wide range of other stakeholders. These stakeholders may include managers, team leaders, management, peers, direct reports, vendors, and customers. When 360 degree feedback is implemented correctly, it helps in identifying the strengths and weaknesses of the employee and designing developmental plans. Moreover, it aids in self-development and uncovering useful employee insights.
Also Read: Role Of A Coach In 360 Degree Feedback
As mentioned above, the 360 feedback process involves many stakeholders and is imperative for employee development; so it is important to select a 360 feedback software that can be easily integrated with the current processes in your organization. Let’s look at the five key features which your 360 feedback software must have in order to be implemented successfully in your organization.
Simple To Use
“Simplicity is the ultimate sophistication.” —Leonardo da Vinci.
With so many 360 feedback software available in the market, it can be quite tricky and difficult to select one. But before you zero down on one, it is essential to remember that some of the stakeholders of the 360 degree feedback process work outside the organization too. This makes it essential for the 360 feedback software to be simple to understand and easy to use, without any prior training. The user interface should be simple and easy to navigate around without any complexities.
It is recommended to review free demo versions of 360 feedback software with a pilot group of employees before implementing it organization-wide.
Also Read: How Important Is Feedback In Today’s World?
Continuous Customer Support
Most of the time, employees are obsessed with their work-related daily timelines and targets, and they focus on completing them while at the office. So employees often choose to share their feedback after office hours. This makes it necessary to invest in a 360 feedback software that provides round the clock support. Not only the new employees, but even the ones who are experienced at using the software might need some assistance at times. The presence of a 24/7 customer support team and SMEs makes the process a lot simpler and easier.
If the 360 feedback process is implemented for the first time, then it is crucial to invest in a tool that provides continuous support.
In a 360 degree feedback, everyone in the organization shares feedback about each other. Not only does the employee receive feedback from the manager, but the manager receives feedback too. Employees, while sharing feedback about their managers and team leaders might not be open and honest because of the fear of getting repressed. Opting for a 360 feedback software with an anonymity option helps employees share honest feedback about their peers and managers alike. Anonymity is not only concerned with hiding one’s identity but also to prevent any unwanted altercations in the team.
Also Read: Know How To Implement 360 Degree Feedback In Your Startup
Look for a 360 feedback software that is flexible and offers a certain degree of customization. It should be easy to modify as per the needs of the organization.
For example, the option to customize questionnaire templates as per the individuals taking part in the process, the option to add reviewers by HRs, managers, and the employees, etc.
Having customizable features will make it more useful over the years, irrespective of changing trends in the industry.
Also Read: Customize 360 Feedback Survey Questions According To Departments
Without a detailed report or analytics, a 360 degree feedback process would be of no use. It is crucial for a 360 feedback software to provide a detailed analysis of the feedback received, which makes it easier for employees to understand their strengths and weaknesses. But this is only possible when the report is comprehensive and highlights the potential blind spots, gaps, highest-rated areas, lowest rated areas, and ratings.
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The Coronavirus has affected the way we work today and for months to come. Unprecedented events require unprecedented measures. We at Engagedly believe it is our responsibility as socially conscious corporate citizens to help equip organisations with additional tools and resources during this time of crisis.
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