For our client data privacy policy, please see our Engagedly App Privacy Policy and US Regional Privacy Notice for Engagedly website.
Engagedy is a cloud platform for progressive performance management and employee engagement built for organizations with visionary leadership. With Engagedly’s gamification, engagement, and continuous improvement-based approach, organizations can align, motivate, engage, and optimize employee performance. Engagedly believes that as organizations become more digital and networked, the traditional performance and talent management system approaches fall short of optimizing their talent pool.
Information Collection
When you register with Engagedly, information is needed such as your name, company name, email address.
Use of Information
We use collected information for processing your order, billing and service improvement.
Data Sharing
We will not sell, rent, exchange or share your personal information with any third parties without your permission.
Engagedly may share the collected information in order to
(i) Respond to investigations, court orders or legal processes,
(ii) Investigate, prevent or take action regarding illegal activities, suspected fraud, potential threats to the physical safety of any person,
(iii) Address violations of Engagedly’s terms of service,
(iv) Comply with legal requirements.
Note that we may be required to share personal data of EU and/or Swiss individuals in response to lawful requests by public authorities including to meet national security and law enforcement requirements.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Accessing and Modifying Your Information
We acknowledge the right or EU, Swiss and United Kingdom individuals to access their personal data held by us. Individuals wishing to view, update, delete, or supplement their personal data may do so by filling out a web form via our Data Subject Access Request (DSAR) Portal. You can also email us at privacy@engagedly.com if you are unable to submit your request through our DSAR Portal.
All of your data remains private and confidential.
How We Protect Your Information
We strive to maintain commercially reasonable; physical, electronic, and procedural safeguards to secure the Information from loss, misuse and unauthorized access, disclosure, alteration, and destruction. Please keep in mind, however, that there is no way to make the transmission of electronic data entirely hack-proof.
Communications
We will send you a welcome email, as well as emails regarding relevant notifications. Administrators will occasionally receive service-related announcements. All emails can be disabled by the recipient in their settings page.
Google Analytics & HubSpot
Our website uses Google Analytics & HubSpot to collect information about its visitors. Once a user logs in to Engagedly, Google Analytics is disabled, and no data is collected, for the user as long as that user is logged in.
Cookies and Tracking Technologies
We use cookies for marketing purposes and authentication. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but some features or areas may be limited.To learn more and for a detailed cookie notice, the User may consult the Cookie Policy.
Agents and Service Providers
We employ and contract with people and other entities that perform certain tasks on our behalf and who are under our control, such as an email service provider to send emails on our behalf, mapping service providers, and customer support providers (our “Agents”). We may need to share Personal Information with our Agents in order to provide Services to you. Unless we tell you differently, our Agents do not have any right to use Personal Information or other information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information with our Agents. We are liable for the appropriate onward transfer of EU and Swiss personal data to third parties acting as our agents unless we can prove we were not a party giving rise to the damages.
Aggregate Information
We collect statistical information about how both users and administrators collectively use the Services This statistical information is not Personal Information and cannot be tied back to you or your web browser.
Social Media Features
Our Web site includes Social Media Features, such as the Facebook Like button, and Widgets, such as the Share This button or interactive mini-programs that run on our site. These Features may collect your IP address which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing them.
Public Forums
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request the removal of your personal information from our blog or community forum, contact us by sending an email to privacy@engagedly.com . In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Third-Party Services
At times, you may be able to access other Third Party Services through the Services. This Privacy Policy does not apply to any third-party applications or technology that integrate with the Services (Engagedly Application), or any other third-party products, services, or businesses (“Third Party Services”). While using the Services, you may be directed to a third-party website via links or other references, which may take you to that third-party website (“Third Party Websites”). This Privacy Policy does not apply to you or any other data collected from or provided by you to Third Party Websites. You should review such Third Party Services or Third Party Website’s privacy policy (and such other terms and conditions) to determine how your data will be used before sharing any Personal Data.
Communications and Promotions
As part of the Services, you may occasionally receive email and other communications from us, such as communications relating to promotions we are offering through the Services. You may opt out of receiving such communications by following the instructions included with such emails or by by filling out our Data Subject Access Request (DSAR) web form.
Google Limited Use Policy
Engagedly’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.”
Compliance with Google API Terms of Service and Google User Data Policy
• Transparency Engagedly will always ask for both the minimum scope and the minimum amount of data that is strictly necessary for providing our services. Engagedly offers customers the ability to integrate with their Google Calendar. This integration will give users the ability to read, create, and update Google calendar items within the Engagedly application. Engagedly will collect and use your Google data only for the purposes listed in Sections 2-4 of this Policy. Our application and website do not share any data with third-party AI tools or AI models. The URL for this Privacy Policy is included in the OAuth client configuration for all Engagedly applications that interact with Google User Data. Any changes to Engagedly’s use of Google User Data will be added to this Privacy Policy and will require fresh user consent to this Policy.
• Relevant Permissions Integrating your Google Calendar with the Engagedly application will grant the following permissions to Engagedly:
• Google Limited Use Requirements
• Allowed Use Engagedly will only use restricted scope data to provide or improve user-facing features that are prominent from Engagedly’s application. user interface
• Allowed Transfer Enagedly will only transfer restricted scope data to others if that transfer is (a) necessary to provide or improve user-facing features that are prominent from the requesting app’s user interface, (b) to comply with applicable laws, or (c) a part of a merger, acquisition or sale of assets of the developer.
• Advertising Engagedly will never use or transfer restricted scope data to serve users advertisements. This includes personalized, re-targeted and interest-based advertising.
• Human Interaction Engagedly does not allow developers or users to read restricted scope user data, including email, Google Drive, or Google Calendar information.
Engagedly’s AI Capabilities and Data Protection
Engagedly leverages advanced AI capabilities to enhance our product offerings. AI engine, powered by OpenAI, is designed with strict privacy and security protocols to ensure the safety and confidentiality of client data.
Data Protection
• No PII Transmission: We do not send any Personally Identifiable Information (PII) to the AI engine. All interactions with Generative AI are anonymized and stripped of any PII before processing, ensuring sensitive data remains secure.
Data Usage
• No Client Data Training: We do not train our AI models with client data. This policy ensures that customer information is never used to improve or alter our AI’s performance, maintaining the confidentiality and integrity of client information.
Compliance and Contracts
• Regulatory Adherence: OpenAI adheres to rigorous industry standards and regulations, including GDPR and CCPA. They are bound by our contractual agreements to ensure compliance with these standards, aligning all AI operations with regulatory requirements and best practices in data protection.
Security Measures
• Robust Security: OpenAI employs robust security measures, including end-to-end encryption, regular security audits, and vulnerability assessments. These measures protect data processed by the AI engine and prevent unauthorized access.
Access Control
•Strict Policies: Strict access control policies are implemented, ensuring that only authorized personnel have access to the AI systems. This minimizes the risk of data breaches and unauthorized data access.
Third-Party Audits
• Regular Assessments: OpenAI undergoes regular third-party security audits and assessments to ensure compliance with industry standards and the highest level of security practices. These audits provide an additional layer of assurance for the safety of the AI engine.
Incident Response
•Defined Procedures: Both Engagedly and OpenAI have well-defined incident response procedures to promptly address any potential security incidents. This ensures quick mitigation of any risks and continuous protection of client data.
With these comprehensive measures, Engagedly ensures that our AI engine is secure, compliant, and designed to protect client data.
Security
Engagedly has stringent state-of-the-art security controls designed to protect your data. Specifically, cybersecurity risks are taken very seriously at Engagedly and are managed daily .All employees are required to review and agree to Engagedly’s strict IT Security Policies, which are annually reviewed to incorporate periodic updates. Engagedly is also annually audited by 3rd party auditors for SSAE‐18 SOC2 Type 2 compliance as well as annually audited by 3rd party auditors for penetration and vulnerability testing. All data transacted by Engagedly is encrypted when in transit and at rest.
EU-US Data Privacy Framework
In compliance with the EU-US Data Privacy Framework Principles, Engagedly commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union and Swiss individuals with DPF inquiries or complaints should first contact Engagedly. Engagedly has further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers/ProcessForConsumers for more information and to file a complaint. This service is provided free of charge to you.
If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2.
Updates to the Privacy Policy
This privacy policy was last updated on 11/20/2024.
We may update this Privacy Policy and will notify customers of significant changes by sending a notice to the primary email address specified in customers Engagedly account. We will also place a prominent notice on our website.
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