Customer Modernizes Performance Management and Deepens Employee Engagement

Headquarters

San Carlos, California

Challenge

The company was still doing paper evaluations for performance reviews, filling out forms manually, scanning and then e-mailing. They were completely outdated

solution

Update outdated performance review process

Result

The biggest success was shown in the completion rate, which rose from 33% to a full 100%. Every single individual was now actively involved with this new system

Rudolph and Sletten knew that it had to become current to catch up with the industry’s trends in performance management. The company was still doing paper evaluations for performance reviews, filling out forms manually, scanning, and emailing. They were completely outdated.

In the past, Rudolph and Sletten worked with a learning management system that was over-promised and ultimately could not deliver even the most basic things. They switched to Engagedly because, as Shareen puts it, “we were looking for a company that could walk the walk.” She knew the company needed a platform with an easy and intuitive user experience and a simple interface. And because engagement was an important part of the company’s culture, Engagedly’s developed social learning and collaboration features were appealing.

With Engagedly, employees and managers were now dedicating more time to performance reviews and processes, so the time and money associated with the implementation did increase. “But I don’t think we should merely look at the productivity in terms of how much time and money we’re spending. I don’t think that’s the right way to look at it. We need to spend this money and time. It’s more of ‘how do we make it easier to spend the time that needs to be spent anyways.’” The biggest success was shown in the completion rate, which rose from 33% to a full 100%. Every single individual was now actively involved with this new system.

Time Wasted on Manual Process

Rudolph and Sletten knew that it had to become current to catch up with the industry’s trends in performance management. The company was still doing paper evaluations for performance reviews, filling out forms manually, scanning, and then emailing. They were completely outdated. The company attempted to digitalize the process, from printing the document to creating a form in PDF version. But that was as far as it went with going electronic. As a result, it initiated a search for a platform that would modernize the current system.

Engagedly Walks the Walk

In the past, Rudolph and Sletten worked with a learning management system that was over-promised and ultimately could not deliver even the basic basic things. They switched to Engagedly because, as Shareen puts it, “we were looking for a company that could walk the walk.” However, before choosing Engagedly, research was done on six platforms, which were selected based on popularity online and among peers in the industry.

However, even with the demos, none of them clicked. After some digging, Engagedly seemed like the right platform for Rudolph and Sletten. She knew the company needed a platform with an easy and intuitive user experience and a simple interface. And because engagement was an important part of the company’s culture, Engagedly’s developed social learning and collaboration features were appealing.

The features were easy to understand and use, and even better, no formal training class was required. The employees also appreciated that Engagedly was mobile-friendly. Moreover, the mobile app could calibrate employee photos, making communication and information search much easier.

Participating Employees Are A Team

With Engagedly, employees and managers were now dedicating more time to performance reviews and processes, so the time and money associated with the implementation increased.

“But I don’t think we should merely look at the productivity in terms of how much time and money we’re spending. I don’t think that’s the right way to look at it. We need to spend this money and time. It’s more of ‘how do we make it easier to spend the time that needs to be spent anyways.’”

The biggest success was shown in the completion rate, which rose from 33% to a full 100%. Every single individual was now actively involved with this new system. The learning curve was simple for Rudolph and Sletten. With the help of one of Engagedly’s employees, who made two short clips of a walk-through upon request, all employees could easily implement the product. “The entire process was made easy thanks to the extremely helpful customer support team and short turn-around

Growing Together

In addition to seeking a platform for long-term solutions, Rudolph and Sletten sought a company that would continue to evolve and help develop its career paths. In the future, the company is excited about continuing to use the currently offered features and new ones, such as the talent card and core competencies that would be digitally assessed. Engagedly was already planning to create these features.

“With these upcoming two features, Engagedly will align even more with the company’s goals in developing employees’ skill-set and presentation.”

Rudolph and Sletten have already talked to another business about the value of working with Engagedly and are also working on another referral.

“I think it’s important for people to hear from another user. It’s not a bait and switch. Engagedly is receptive and easy to implement. I keep it real. I would absolutely recommend to other businesses—I want to let people know how happy they’re going to be.”

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