Here’s A Checklist For Choosing The Right 360 Feedback Software

by Kylee Stone Jan 9,2021

The People Strategy Leaders Podcast

with Srikant Chellappa, CEO

Is your organization planning to get started with 360 degree feedback? While it is a great strategy to shift from the traditional feedback process, but you need to be a little careful while selecting a software for it. Choosing the right 360 feedback software is necessary for the process to be successful. In this article, we will focus on some of the important features. But before we take a look at the features, let us understand 360 degree feedback.

360 degree feedback is a relatively modern method of feedback where everyone with whom an employee has worked shares feedback of the employee. Managers, peers, direct reports, customers, and vendors share their feedback. So it is crucial that the 360 feedback software is selected carefully. It should seamlessly integrate with the current processes in your organization.

Let us take a look at some of the features.

Effortless To Use

“Simplicity is the ultimate sophistication.” —Leonardo da Vinci.

Many people are involved in the process of 360 degree feedback. They can be either internal or external stakeholders. At the same time, there are too many 360 feedback software available in the market. So it becomes a little tricky while selecting one for your organization.

For 360 feedback software to be effective, it should be simple and easy to use. Users should be able to understand and navigate around the software without any prior training. The interface should be user friendly and not cluttered with unnecessary information.

To test how your employees will adapt to a new software, using a trial or free version with a pilot group of users is highly recommended.

Also Read: Have You Set Effective OKRs For Your Customer Success Team?

Built-In Anonymous Feature

In most organizations, 360 degree feedback is conducted for all the employees as well as for the senior leaders. When 360 degree feedback is implemented for the first time in an organization, employees might not be open to review their manager and senior leaders. As a result, they are often not honest with their reviews. When 360 feedback software supports anonymity, employees are more open to sharing their feedback about their seniors. Additionally, it also prevents any unwanted tension in the team.

Offers Easy Customization

While selecting a 360 degree feedback tool, organization should check to what degree the tool offers customization. The tool that you finalize for the organization should support easy customization as per the needs of the organization.

For example, customizable questionnaire templates as per individuals, adding new competencies, etc.

Simple customizations like this will help in making work simpler and address specific issues for a specific group of users

Also Read: Customize 360 Feedback Survey Questions According To Departments

Reporting and Analytics

The 360 feedback software which you decide to select for your organization should provide the employees with a detailed report. The report should collect and tabulate information received from all the people involved in the feedback process. A good report should include the highest-rated areas, lowest rated areas, ratings, potential blind spots, and gaps. This will help employees in understanding their strengths and also the weak areas they need to work on.

Secure and Robust

One of the most important things to consider while selecting a 360 feedback software is how secure it is. As the tool will have feedback received from managers, peers, customers, etc., the information is highly confidential and sensitive. If the tool does not have proper security features, data might end up in the wrong hands. The minimum requirement is the 360 feedback software should at least follow the Information Security Laws of the country where the organization is.

Also Read: Know How To Implement 360 Degree Feedback In Your Startup

Round The Clock Support

Since it is the first time that 360 degree feedback is being implemented in your organization, look for a tool that provides 24*7 customer support. Some employees may find it difficult to fill the survey when at office, since it takes time to get used to new software. Instead of the office, they might choose to do so from home. So a support team should be available to help the employees at any time of the day.
In addition to that, the tool should have proper user documentation in place, which employees can refer to before reaching out to customer support.

Are you looking for a 360 feedback software? Then request for a live demo

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Kylee Stone

Kylee Stone supports the professional services team as a CX intern and psychology SME. She leverages her innate creativity with extensive background in psychology to support client experience and organizational functions. Kylee is completing her master’s degree in Industrial-Organizational psychology at the University of Missouri Science and Technology emphasizing in Applied workplace psychology and Statistical Methods.

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