What Are Exit Interviews And How To Use Them?

by Srikant Chellappa May 9,2020

The People Strategy Leaders Podcast

with Srikant Chellappa, CEO

One of your best employees requests you for a one on one meeting and says, “Hey Charlie, I wanted to talk to you about something very important. I have been thinking of quitting my job here lately. So I’d like to give notice that my last day will be __ ”. Once you get over the unexpected shock, what’s the next step? No, we are not talking about recruiting new talent.

Be it getting employees on board or letting go of employees, there is a need for procedure formal. Employees cannot just walk up to you, drop their resignation papers and leave. You need to plan a proper exit interview before the employee leaves the organization.

What Is An Exit Interview?

An exit interview is a personal survey conducted with an employee who is departing the organization. This interview should be ideally conducted a day before they leave. One of the main reasons to conduct the interview is employee retention.

Why Exit Interviews?

There are various reasons why exit interviews are important for an organization.

Employee Retention

One of the most important reasons why exit interviews are important is retaining employees. When an employee is leaving an organization, they can feel free to answer your questions about their basic concerns at the workplace. Utilize this to find out the answer for few important questions like

Why do you want to quit?

Is there anything we could have done to make you stay?

Were you able to communicate well with your manager?

The answers to these questions help you recognize the actual concerns of the employee. They also help you understand if there’s any pattern for employee resignation.

Also Read: Stay Interviews- Best Practices To Retain Employees

Gathering Useful Insights

Sometimes, regular employee surveys cannot give you accurate insights about your organization. Mostly because the answers are biased based on the fact that employees still belong to your organization. Exit interviews can help you gain useful insights about things that are difficult to gather during regular surveys.

Here are the sample questions:

Is our organizational culture Welcoming?

What are the three areas where the company / your manager needs improvement?

Were the resources you needed for your job easily accessible?

How consistently was your good work rewarded?

Uncovering Employee Conflicts If Any

Like we said before, it is very hard to get a true sense of how employees feel about the company culture or about their coworkers when they are employed by you.

They might not have complained you about their conflicts with their co-workers but that doesn’t mean that they are happy. Exit interviews help you uncover such conflicts between employees if any.

Here are the sample questions:

Would you recommend us to any of your friends looking for a job? Why or Why not?

Are there any unresolved issues that you want to share with us?

Do you want to give any additional comments?

Maintaining A Positive Work culture

Exit interviews help you maintain a positive workplace culture. When you treat the employees who are leaving the organization with respect and gratitude during exit interviews, it makes the existing employees feel positive about their workplace.

This in turn, helps them to stay focused and happily engaged at work.

Also Read: Implementing Stay Interviews In Your Organization

Engagedly is offering a suite of products part of its Remote Work Toolkit free to any organisation, until Sept 30th, 2020. 

The Coronavirus has affected the way we work today and for months to come. Unprecedented events require unprecedented measures. We at Engagedly believe it is our responsibility as socially conscious corporate citizens to help equip organisations with additional tools and resources during this time of crisis.

Get in touch with us to know more about the free remote working tool-kit. 

Get In Touch With Us

Srikant Chellappa
CEO & Co-Founder of Engagedly

Srikant Chellappa is the Co-Founder and CEO at Engagedly and is a passionate entrepreneur and people leader. He is an author, producer/director of 6 feature films, a music album with his band Manchester Underground, and is the host of The People Strategy Leaders Podcast. He is currently working on his next book, Ikigai at the Workplace, which is slated for release in the fall of 2024.

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