One of your best employees requests you for a one on one meeting and says, “Hey Charlie, I wanted to talk to you about something very important. I have been thinking of quitting my job here lately. So I’d like to give notice that my last day will be __ ”. Once you get over the unexpected shock, what’s the next step? No, we are not talking about recruiting new talent.
Be it getting employees on board or letting go of employees, there is a need for procedure formal. Employees cannot just walk up to you, drop their resignation papers and leave. You need to plan a proper exit interview before the employee leaves the organization.
What Is An Exit Interview?
An exit interview is a personal survey conducted with an employee who is departing the organization. This interview should be ideally conducted a day before they leave. One of the main reasons to conduct the interview is employee retention.
Importance Of Exit Interviews
There are various reasons why exit interviews are important for an organization.
Retaining Existing Employees
One of the most important reasons why exit interviews are important is retaining employees. When an employee is leaving an organization, they can feel free to answer your questions about their basic concerns at the workplace. Utilize this to find out the answer for few important questions like
Why do you want to quit?
Is there anything we could have done to make you stay?
Were you able to communicate well with your manager?
The answers to these questions help you recognize the actual concerns of the employee. They also help you understand if there’s any pattern for employee resignation.
Gathering Useful Insights
Sometimes, regular employee surveys cannot give you accurate insights about your organization. Mostly because the answers are biased based on the fact that employees still belong to your organization. Exit interviews can help you gain useful insights about things that are difficult to gather during regular surveys.
Here are the sample questions:
Is our organizational culture Welcoming?
What are the three areas where the company / your manager needs improvement?
Were the resources you needed for your job easily accessible?
How consistently was your good work rewarded?
Uncovering Employee Conflicts If Any
Like we said before, it is very hard to get a true sense of how employees feel about the company culture or about their coworkers when they are employed by you.
They might not have complained you about their conflicts with their co-workers but that doesn’t mean that they are happy. Exit interviews help you uncover such conflicts between employees if any.
Here are the sample questions:
Would you recommend us to any of your friends looking for a job? Why or Why not?
Are there any unresolved issues that you want to share with us?
Do you want to give any additional comments?
Maintaining A Positive Work culture
Exit interviews help you maintain a positive workplace culture. When you treat the employees who are leaving the organization with respect and gratitude during exit interviews, it makes the existing employees feel positive about their workplace.
This in turn, helps them to stay focused and happily engaged at work.
Did you like this article? Let us know your experiences through the comments section below. In our next article, we’ll share some important tips about exit interviews. If you want to know more about Engagedly, Request For A Demo!