Wondering what does people-centric workplace mean?
Everyone yearns for a place they can call “home,” and for many employees, the workplace is just an extension of their actual residence. In there, they get to meet, work with, and create bonds with different individuals who eventually become a big part of their lives even outside the scope of their work. But for many businesses, employees are merely resources to achieve an end. Such organizations prioritize the needs of customers at the expense of employee satisfaction.
A very defective business approach!
We simply can’t neglect the fact that employees are the thin line between an organization and their clientele, and having a team of highly motivated employees increases the efficiency of your workforce.
Hence, the saying “happy employees lead to happy customers.“
Adopting a human-centric culture allows you to empathize with your employees, treat them with respect, and prioritize their needs. Above all, you enhance the relationship with and within your employees and ultimately gain their loyalty.
The benefits of adopting a human-centered approach are vast, so in this article, you’ll gain deeper insights about the importance of a human-centric workplace.
The concept of a human-centric approach is built on empathy, creativity, and business needs, but in between these three elements lies the 360 feedback software, a product of technological advancement and a sophisticated HR software that allows you to keep track of
While the concept of human-centric work culture isn’t a new phenomenon, let’s catch a glimpse of what the three elements stand for.
A human-centric organization treats the employee experience as primary, and that increases the efficiency of the workforce. In fact, Gartner’s research shows that employees in human-centric organizations are 3.8 times more productive than when these practices aren’t implemented.
Keep in mind that employees are the driving force of any organization and must be treated with care. When you cater to the needs of your employees, then it’s just natural that they go the extra mile to impress you.
Pro tips:
The role of a manager transcends the scope of work, and the quality of your leadership isn’t just measured by your ability to assign tasks and coordinate your employees but also by how well you can motivate and support them to become better at what they do.
No matter the type and size of the business, the manager’s top concern should be the welfare of the employees. Provided you are a retail manager and your employees work in shifts, then managing your employees effectively and improving communication with them, as well as creating flexible schedules can be done by using retail scheduling software.
This will enable you to develop a productive and encouraging work atmosphere, since employees have a life outside the scope of work, which directly impacts their productivity at the workplace.
Employees have a life outside the scope of work, which directly impacts their productivity at the workplace.
Pro tips:
Customer loyalty isn’t built in a day, and it takes a great deal of effort to stay at the top of customers’ minds.
When you have a team of highly motivated people, employees become more passionate about their work and practice more effective communication modus operandi to meet the needs of your clientele.
The assurance that the organization prioritizes their needs serves as a driving force that increases their efficiency in the workplace. When customers become used to your services and eventually derive the satisfaction they yearn for, what you get is customer loyalty.
Pro tips:
Employee satisfaction and customer loyalty are important factors that determine the growth of any organization. While the latter is dependent on the former, organizations must strike a balance between the two to reach their full potential.
Pro tips:
Organizations are constantly striving to retain talented employees, but only a few firms understand how profitable a human-centric workplace can be in enhancing the employee work experience.
Just as organizations will make extra efforts to keep talented employees in their workforce, employees give preferences to organizations that prioritize their well-being and psychological safety. Everyone wants to feel at home at their workplaces and be treated with respect.
Pro tip:
A human-centered work culture does more for you than just retaining employees; it can also be an effective tool in attracting today’s best talents.
Job seekers can be particularly inquisitive when looking for job placement, and many will go to great lengths to conduct background checks on the position and work ethics of the organization they are vying for.
They want to know
All of these and more are what a human-centric workplace promises for employees. With these, you won’t have to expend much effort to hunt down talented candidates, as they will naturally come to you in myriad ways.
Pro tip:
Employees are hardwired to seek out comfortability in their workplace; they want to be reassured that their career path is laced with elements that drive efficiency and not regression.
Organizations, on the other hand, strive to beat the fierce competition in the business world by way of innovation and ingenuity while relying on the efficiency of their workforce.
To that effect, the human-centric work model should be an integral part of every business looking to up its game in the global market, as it balances the interests of employees and organizations alike.
While the benefits it brings are unquantifiable, it is the key to unlocking the full potential of an organization.
Ans. A people-centric workplace is an organization that prioritizes the needs, well-being, and satisfaction of its employees above all else. In a people-centric workplace, the focus is on creating an environment where employees feel valued, respected, and supported, and where their contributions are recognized and rewarded.
This type of workplace culture values open communication, collaboration, and teamwork, and places a strong emphasis on creating a positive and inclusive work environment where everyone feels empowered to do their best work.
Ans. One example of a people-centric organization is Patagonia, an outdoor clothing and gear company. Patagonia has a reputation for being a socially and environmentally responsible company, but it also prioritizes its employees’ well-being and satisfaction.
For example, Patagonia offers its employees generous benefits, including paid parental leave, onsite child care, and an employee health care plan that covers alternative and holistic treatments. The company also encourages its employees to pursue their passions outside of work, with initiatives like its Environmental Internship Program and its Environmental Grants Program, which provide funding and support for employee-led environmental projects.
Patagonia’s commitment to its employees goes beyond just benefits and perks, however. The company is also known for its flat organizational structure and open communication policies, which encourage collaboration and teamwork across departments. And perhaps most importantly, Patagonia’s leadership prioritizes transparency and ethical decision-making, which helps to build trust and a sense of shared purpose among its employees.
Overall, Patagonia is a great example of a people-centric organization that values its employees as much as its customers and the environment.
Author: Rilwan Kazeem
Rilwan Kazeem is a freelance content writer, and an enthusiastic one at that. He has been in the writing world for three years. Being an explorer and reader, he engages his readers with in-depth and thought-provoking blogs and articles.
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