Should Employee Feedback Be Real-Time Always?

by Kylee Stone Apr 11,2016

The People Strategy Leaders Podcast

with Srikant Chellappa, CEO

Let’s begin by asking ourselves a simple question, do you prefer feedback in the present or at some vague time in the future?

I, for one prefer feedback to be given in the present, and not a few months down the line, after the window of opportunity for it has long passed by. I’m a staunch believer in the fact that employee feedback should always be real-time.

Just as our workforce is growing and diversifying, so are our work methods and processes changing. Our feedback process has changed a lot over the years. More and more organizations have come to prefer feedback being given and received in a frequent loop-like manner as opposed to once a year or twice a year. But why this change though?

Here is one big reason why:

Current Feedback is Good Feedback – When feedback is given right away, it can be used to improve upon a product, carry out a task better or implement a solution better. Current feedback only has benefits. There are literally no downsides to it. This is of course assuming that it is also valid and useful feedback that is based on fact and is not subjective.

However, when feedback is delayed, the only person who suffers is the employee. They cannot improve upon their work or their skill and in waiting for the feedback process at the end of the year, not only does the feedback lose its efficacy and impact, but it also doesn’t help anyone, simply because it’s too late.

Current feedback can be the very thing that helps an employee succeed phenomenally or catches a small mistake before it balloons into a bigger one.

But assuming you believe in feedback being current, isn’t it still cumbersome to seek out an employee or team and give them feedback? Yes, in some cases it is cumbersome especially when employees are scattered over the globe.

But one of the benefits of the technology is that there are many apps and software nowadays are built specifically for the purpose of giving feedback within an organization or apps and software that have a feedback feature built in.

Engagedly is a performance management software that also has a highly efficient feedback module. The entire purpose of the Feedback feature is to make the process of giving and receiving feedback easier. Engagedly’s feedback feature also allows you to follow up on feedback and refer to already given feedback when carrying out performance reviews or multirater feedback!

How can Engagedly help your organization improve feedback and communication? Request a demo today to find out!

Kylee Stone

Kylee Stone supports the professional services team as a CX intern and psychology SME. She leverages her innate creativity with extensive background in psychology to support client experience and organizational functions. Kylee is completing her master’s degree in Industrial-Organizational psychology at the University of Missouri Science and Technology emphasizing in Applied workplace psychology and Statistical Methods.

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