How to Build a Successful Internal Mobility Program A Step-by-Step Guide

by Gabby Davis Dec 4,2024
Engagedly
PODCAST

The People Strategy Leaders Podcast

with Srikant Chellappa, CEO

To make your employees outshine others in any field, it needs more than just hiring capable people; it needs a plan that helps workers grow in your company.

A good mobility program can achieve this, transforming how companies retain talent, get employees involved, and advance skills. Let’s look at how to create a solid internal mobility program and why it is vital for today’s companies.

An internal mobility program is a structured process for helping employees move into new roles within the same organization, whether laterally, vertically, or in different departments. Unlike traditional hiring methods focusing on new candidates from outside, internal mobility focuses on keeping and developing existing talent to fill job openings.

This program supports a flexible workforce where employees can build new skills, seek career advancement, and help the organization succeed. For businesses, this approach is beneficial because it reduces hiring expenses while increasing employee satisfaction.

Key Elements of an Internal Mobility Program:

  • Horizontal Moves: Employees shift to a different department or role at a similar level.
  • Vertical Moves: Promotions to higher roles with added responsibilities.
  • Temporary Assignments: Short-term projects that allow employees to gain new skills.
  • Cross-functional Opportunities: Movement across business units to foster broader expertise.

Why Do You Need an Internal Mobility Program?

1. Talent Retention

Talent retention is one of the most prominent motives for an internal mobility program. Employees are willing to work with a company that invests in them and provides them with an opportunity to progress in their careers. In today’s environment, where skilled talent is always in demand, employers need to provide a compelling reason for employees to continue working.

The internal Talent Development program is a great way of showing workers that their future success is important to the company, hence encouraging them to remain within the company. 

Employees can opt to move into different roles or for other responsibilities within the same firm; it will be thus a less attractive offer to jump to other organizations.

This feeling of growing up in their career not only motivates an individual but also makes them much less inclined to explore outside for better opportunities.

Studies show that companies with healthy internal career progression programs have lower turnover rates, can boost employee satisfaction, and craft a more engaged and productive workforce.

2. Cost Savings

The cost savings from having an internal mobility program is another huge benefit when compared to hiring talent from outside. When hiring new employees externally, posting job openings, sifting through resumes, interviewing and training new employees can be an expensive process.

These costs can add up quickly and drain organizational resources. In contrast, internal candidates already know the culture, operations, and values of the company, which saves time and costs in training and adaptation.

Moreover, internal hiring is faster since employees moving to different positions can get up to speed quickly. It also helps in saving time and maintaining productivity without any disruption.

This way, the companies can fill the open positions without going through the entire lengthy and expensive external recruitment process, thereby optimally utilizing the internal resources, resulting in better revenues as well as an agile workforce catering to all needs of the market.

3. Employee Engagement

Another critical factor influenced by an internal mobility program is engagement. Providing paths for advancement or new roles within the organization allows employees to feel valued and supported.

It keeps them engaged and builds a culture of loyalty and trust. Engaged employees are also more likely to put forth extra effort, take the initiative, and contribute to achieving the company’s goals.

Additionally, internal talent mobility gives employees a sense of ownership over their careers. This independence contributes to greater job satisfaction and overall well-being, which boosts productivity.

It not only enhances your workforce but also drives motivation and high-level performance within the organization by clearly outlining the career development opportunities available to your employees.

Step-by-Step Guide to Building a Successful Internal Mobility Program

1. Evaluating Organizational Requirements and Skills Gaps

One of the most crucial steps in creating a strong internal mobility program is to assess a company’s talent needs today and in the future. This means assessing the skills and competencies that will be most critical to the organization’s strategic objectives.

The skills gaps present in this workforce may also be pointed out to businesses as opportunities to invest in and upskill internal talent. Organizations can conduct a skills audit to align their existing talent with the open roles and ensure that employees are prepared for future challenges.

2. Develop Clear Policies and Procedures

After mapping the skills gaps, you can move ahead with setting workforce development policies and processes. This will include introducing a transparent system for staff to apply for in-house positions and outlining the requirements and expectations for such positions.

Applying for jobs should be easy, and employees should clearly understand how to apply for a new role. Transparency around how internal moves are assessed and how long it takes to step into a new role also maintains fairness and consistency across the program.

3. Cultivate a Culture of Mobility

A robust, proven internal employee optimization program can only be successful in a culture that supports and encourages it. Decision-makers in the organization should promote the program and tell everyone how it can help them.

This can be done through town halls, internal newsletters, or individual discussions. Employees should be well-informed that internal mobility is not only a perk but also helps in career advancement.

4. Offer Training and Growth Opportunities

For internal workforce redeployment to work, it’s important that employees have the skills and knowledge they need to succeed in new roles. By providing ongoing training and development opportunities, employers can ensure their teams are equipped to make internal transitions in the future.

This may allow you to provide mentorship, job shadowing, or access to learning platforms. However, to upskill the next generation of potential leaders, you must provide employees with the tools and resources to learn new skills so that your organization can prepare a pool of talent that will fill key roles upon opening.

5. Monitor and Measure Success

Lastly, consistently monitoring and measuring the impact of the internal mobility process is vital. This includes monitoring metrics like internal promotion rates, employee satisfaction with career development opportunities, and retention rates.

Organizations can analyze these metrics for strengths and weaknesses and adjust the program accordingly to make sure it serves the purpose. The regular feedback received from employees on their program experience also plays a critical role in further improving the process.

Real Corporate Examples of Internal Mobility Programs

1. AT&T

The “Future Ready” project of AT&T company testifies to its commitment towards the employees’ growth. The employees ‘ reskilling and upskilling for other future roles are achieved through training and clear career progression paths.

Furthermore, by encouraging cross-departmental movements and leadership opportunities to be promoted at the company, AT&T makes sure that it does not lose good employees.

2. IBM

Organizational mobility in IBM helps employees to apply for different positions. AI, blockchain, and data science are some of the learning areas available on their ‘Your Learning‘ application, which helps employees access training programs in any of the new fields.

Employees are promoted across departments to complete special projects, reducing a company’s dependency on multiple specialized consultants or outside help.

3. Spotify

One of the ways in which Spotify encourages flexibility and innovation is via its internal mobility program. Employees are motivated to learn new opportunities in the organization through job rotation, lateral moves, and internal transfers.

It enhances involvement and participation, as well as the acquisition of various skills while supporting employee well-being and organizational growth.

4. Procter & Gamble (P&G)

P&G’s internal mobility policy is well-structured and focuses on leadership development. The best talent is sought out and encouraged by offering roles across functions, brands, or regions.

This approach ensures that the company creates a strong leadership pipeline and, at the same time, ensures that the employees are loyal and engaged.

5. Hitachi

Hitachi supports career mobility and training, making it a critical element of employee relationships. Different experiences between roles, business units, and regions prepare employees for future roles. This strategy enables the company to achieve its international goals and helps attract and retain top talent. 

The above examples make it possible to understand that internal mobility programs have an impact on engagement, retention, and innovation, thus making companies competitive and developing their employees.

Challenges in Implementing Internal Mobility Programs

It is necessary to point out that organizations officially may face many problems while functioning programs like internal hiring. Addressing these obstacles effectively is key to the development of a great internal mobility strategy. Some of the challenges that organizations encounter include: 

1. Resistance from Managers

Managers are one of the major barriers that organizations face when implementing internal mobility management. Managers may not agree with internal movements because they may fear losing talented employees from their teams.

In organizations, when an employee is doing an excellent job in a specific position, managers tend to develop concerns about the team’s performance in case the employee transfers to a different position. 

Further, managers may think that an investment of time and money into grooming an employee for a new position will be wasted if he or she is transferred to another internal department.

This can also lead to conflict between organizational departments, and it will go against the objectives of the internal mobility program

Solution

To overcome this challenge, it’s essential to foster a culture that values development over short-term outcomes. Supervisors have to understand that internal rotation is a way of developing talent and building better teams with shared skills and information.

There are still ways to address resistance, including clear communication of the justified long-term organizational and employee gains of internal mobility.

Reacting that the program is a part of the general management strategy and offering the necessary support to managers will increase the possibility of internal mobility program adoption.

2. Lack of Awareness

Yet another problem that arises in developing internal job rotation is a lack of awareness among employees about the openings. Employees at workplaces often lack awareness of vacancies, new jobs, or promotion opportunities within the company.

This can lead to missed opportunities and may cause employees to perceive their careers as stagnating. Furthermore, employees can also lack information about different skills expected in creating new positions or even how they can go about it. 

Without proper visibility into the organization’s internal job market, employees are searching for better opportunities from other employers, hence resulting in higher turnover rates.

Solution

To overcome this challenge, organizations must make it easier for each employee to get details and notifications on open positions and promotional opportunities within the organization.

To market internal opportunities, the organization should use intranets, newsletters, or job boards since they are internal communication techniques that facilitate the marketing of internal opportunities.

Additional ways for the announcement can include periodic town hall meetings and webinars or during a regular departmental meeting, the importance of internal mobility, and what career opportunities are offered.

Moreover, mentorship programs for experienced professionals to guide their teammates through internal promotions and options can also increase people’s awareness.

3. Skill Gaps

Talent gaps are another major problem that stands in the way of an effective internal mobility program. Employees will not be equipped to perform new assignments due to a lack of skill or experience, especially when changing their roles to other departments.

Without proper upskilling and reskilling options available, an employee may not be able to make the switch successfully.

Besides, the organizations may fail to provide adequate training necessary for the employees to close such gaps appropriately. This can make employees frustrated, especially those who are willing to grow to the next level but feel they are not ready to handle other responsibilities.

Solution

To overcome skill gaps, each organization must develop strong upskilling practices aligned with the organization’s future vision. Training sessions, workshops, courses, and certifications suggested can provide adequate knowledge and skills needed by employees in a new role.

Organizations can also work with learning platforms or with third-party training providers to offer more focused training and development programs to meet skill deficiencies. 

The Role of Tools Like Engagedly in Building an Internal Mobility Program

Platforms like Engagedly play a crucial role in supporting or managing a successful internal mobility program. Engagedly is a comprehensive employee engagement and performance management platform that provides products for employee development, performance, and employee engagement.

By employing such instruments, the career progression of internal talent can be tracked, and useful information is provided to help staff grow in their roles.

Engagedly provides features that help organizations easily implement and manage internal mobility. For example, performance management tools allow managers to monitor performers, their achievements, and their weaknesses so that they know which employees to promote or transfer within the company.

There are also other features in Engagedly, such as recognition, feedback, and live learning, which are important in cultivating an environment that promotes career growth and advancement.

By partnering with Engagedly, firms can design a more structured and transparent internal promotion strategy to further enhance their employees’ professional development and meet overall organizational goals while retaining them.

Conclusion

The best practice for internal mobility depends on strategy and communication coupled with the use of the right tools.

It is crucial for organizations to realize that investing in employee development and cultivating an organizational culture that supports opportunity will not only help to retain great talent but also lead to long-term business success.

Ready to take a step towards employee benefit? One of the best ways to do this is by considering platforms like Engagedly for internal mobility experience.

FAQs

What does the Internal Mobility Program mean?

Internal Mobility Program is a structured scheme by which employees are trained to transfer from one position, department, or geographical location to another within an organization.

What is the significance of the Internal Mobility Program?

It helps to improve employee retention, lower expenses on external hiring of qualified personnel, raise motivation levels among employees within the organization, and foster a culture of continuous learning and development.

What is the purpose of introducing an Internal Mobility Program?

The objective is to retain talent, improve employee engagement, and increase resources by offering career growth prospects. It helps align employee aspirations with business objectives, reduces hiring costs, supports skill development, and fosters a culture of trust and empowerment.

Where is the role of Leadership of an organization in the success of an Internal Mobility Program?

Leaders define direction, give expectations, and get the resources needed to achieve the goals set. Without it, they will not be able to support the development of a cultural belief system that recognizes the importance of internal migration.

How do you motivate employees to engage or participate in this program?

Discuss how the program would be useful; explain and clarify available career paths and provide developmental or learning assistance to the employees.

How do you select candidates that are ready for internal transfers?

It is wise to consider the companies’ own high potential employee data as acquired from previous performance appraisals and skill inventories together with career progression maps and match this information to find employees whose skill set matches job openings.

Gabby Davis

Gabby Davis is the Lead Trainer for the US Division of the Customer Experience Team. She develops and implements processes and collaterals related to the client onboarding experience and guides clients across all tiers through the initial implementation of Engagedly as well as Mentoring Complete. She is passionate about delivering stellar client experiences and ensuring high adoption rates of the Engagedly product through engaging and impactful training and onboarding.

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