Experian is the leading global information services company, offering data and analytical tools to businesses worldwide. They help companies manage credit risk, prevent fraud, target marketing offers, and automate decision-making. In addition, Experian provides individuals with access to their credit reports and credit scores, helping them protect against identity theft.
Industry:
Information Services / Data Analytics
Company Size:
Enterprise (1000+ employees)
Products Used:
Experian Data Quality, a division of Experian, was struggling with an outdated, manual performance review system. The process involved managing Word documents for each employee’s annual review, which often got lost in email threads and printouts, leading to confusion and inefficiency. Reviews took up to four months to complete, with employees spending a third of the year stuck in an inefficient process.
Employees were also disengaged, feeling disconnected from the company’s goals. Without a centralized system to track individual performance and align it with company objectives, employees lost motivation and didn’t see how their work contributed to the broader organization’s success. This lack of engagement, coupled with a clunky review process, created a pressing need for change.
In search of a more efficient, integrated system, Experian implemented Engagedly to streamline performance management and better align employee goals with the company’s objectives. Mark Nemeth, Head of Performance Optimization, was impressed by Engagedly’s extensive features, which included performance tracking, gamification, and real-time feedback tools.
Engagedly transformed Experian’s performance reviews by automating the entire process. The manual, document-heavy system was replaced by a digital platform that reduced the time spent on performance reviews from four months to just four weeks. With everything centralized and easy to access, employees and managers could track goals, performance, and feedback in real-time.
Engagedly’s platform provided a “living, breathing system” that connected individual performance to company goals throughout the year. Employees no longer had to wait for annual reviews to receive feedback; the continuous feedback loop allowed managers to give real-time insights, helping employees stay on track and adjust their efforts in alignment with company objectives.
One of the standout features for Nemeth was Engagedly’s gamification capabilities. Custom badges and points allowed employees to recognize each other’s contributions in real-time.
Whether organizing a team event or helping a colleague solve a problem, employees could award badges that tracked engagement and involvement. This system fostered a sense of community and encouraged employees to go beyond their daily tasks, further boosting engagement.
Six months after implementing Engagedly, Experian Data Quality saw impressive results:
10% Increase in Employee Engagement: Employees felt more connected to their work and the company’s goals. The introduction of gamification and real-time feedback led to a 10% increase in employee engagement.
75% Reduction in Time Spent on Performance Reviews: The streamlined, automated review process cut review cycle time from four months to just four weeks, allowing employees and managers to focus more on productivity rather than paperwork.
100% Employee Participation: Within two weeks of the platform’s launch, all employees were onboarded and actively participating in the new system. The user-friendly interface and ease of implementation made it simple for employees to engage with the platform quickly.
Nemeth noted, “We have revolutionized the efficiency of reviews. Engagedly has made it easy to track performance and align individual efforts with company goals. Now, performance management is a continuous process rather than a once-a-year event.”
Experian’s smooth transition to Engagedly’s platform was facilitated by the attentive support from the Engagedly team. Nemeth praised Engagedly for their responsiveness and dedication, noting that within two weeks, all employees were using the system with 100% participation.
“Engagedly’s support team has been world-class,” said Nemeth. “Their commitment to making the onboarding process smooth has been invaluable, and we’re already seeing the benefits across the organization.”
With the success of Engagedly at Experian Data Quality, Mark Nemeth is now working to expand the platform to other divisions of Experian. He envisions a global rollout that would integrate Engagedly across all international offices, further enhancing performance management and employee engagement worldwide.
“The ability to measure engagement, align goals, and streamline performance reviews has transformed how we operate,” Nemeth explained. “We’re excited to continue our partnership with Engagedly and expand its use across the entire organization.”
Increase employee engagement
Reduction in performance review efforts
Employee participation within 2 weeks
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