Guide to select the right Performance Review Software

Investing in performance review software is one of the best decisions your business could make, given how important these applications are for managing an increasingly decentralized work environment. This type of software streamlines work for managers and offers objective ways to measure employee productivity and improve overall management. There’s a huge variety of these performance tools though, and some are quite the investment, so it can be daunting to decide which one you should pick. Don’t worry, we’ll guide you through the entire process of choosing the right performance review software for you.

Step 1: Understand your needs

You need a clear perspective of what you need from performance review software in terms of HR, finance, and your specific business goals. 

1. Talk to HR

Since HR is responsible for evaluating employee performance and conducting hiring decisions, they will understand your company’s performance needs best. Your organization’s HR department can inform you of what specific features you need from performance evaluation software. They could easily identify how easily such software can be integrated into your company, and whether you should expect a steep learning curve from your employees when they start using it. 

Also Read: 9 Progressive HR Approaches from HR Professionals

2. Budget Constraints 

Professional performance review software is an investment, often a large one, so you need to set a budget range. After having a general idea of what range you can afford to invest in, you need to conduct a cost-benefit analysis of optional features, opting for only the ones you absolutely need. Ideally, you should set your investment range according to your perceived future requirements. If you expect your company to grow massively in the near future or suspect there’s a severe problem with existing performance management, it may be worth spending more. 

3. Organizational Goals

Performance management software is most effective when you already know what you want. It’s not strictly necessary to have a list of exactly everything you need, but it helps to at least have a general idea of what place the system has in your company. 

For instance, if you’re a software development company, you may want your employees to develop new applications quicker, but you also don’t want to compromise on quality. In such a case, you need performance management software that doesn’t just track time but also provides a checklist of project requirements to ensure new applications are developed quicker without loss in quality.

Also Read: 7 Reasons Why Goal Setting Is Important

4. Use a trial or demo version.

Sometimes the best way to see if something works is to just try it out and see what happens. Thankfully, many performance review software have trial and demo versions you can test for a short period of time to see if they fit your needs. Usually, you’ll be given access for a week, which is enough time to collect data and conduct analysis to see whether productivity has improved or not. 

Using trial software is also a good idea if you’re not sure of what additional features you want to have. While testing the demo or trial version of the performance review software, you’ll quickly discover additional things you need. For example, if you’re a real estate organization, you might find that one of the most valuable additional features you need from your performance review software is being able to calculate the time spent per unit by a vendor. 

5. Note the features you want 

Although every company’s needs are different, there are generally a few functions every company needs, like listing goals, recording data, and exporting information. And, depending on your organization, you may have specific requirements like providing in-app feedback to employees too. 

Basic features

  • Assignments

Effective performance review software has the capacity to assign team and individual goals for your employees, and it should be able to integrate them in a way that makes sense from an overall perspective. Objective and Key Results (OKR) can easily be used on performance review software. 

  • Data Recording

Performance appraisal software should allow you to collect performance-related data from employees such as the number of hours logged, the amount of time taken to complete a task, etc. This raw data should be easily accessible to managers. 

  • Export data

You should be able to export the data stored on the application to external sources for safety, analytical, or managerial reasons. There is no valid reason for not being able to do that. 

  • Basic statistics

At least some basic statistical functions should be present, like calculating averages. These statistics offer meaningful information for managers. 

Also Read: What Is A Performance Management System?

Advanced functions 

These requirements may or may not apply to your specific case, but generally, the larger and more complex an organization is, their needs will also be more complex. 

  • Goal adjustment and editability 

Depending on your industry, you may have very complex tasks that you assign to employees. In that case, you need a performance review system that allows managers to collect different types of data flexibly and edit task requirements if needed. 

  • Feedback mechanism 

Being able to give feedback directly through the employee performance management application is a desirable feature for large organizations. 

  • Real-Time Progress Updates 

This feature is especially desirable for companies with large numbers of remote workers. Being able to see everything that each employee is doing at a glance helps managers better understand their employee’s conditions. 

  • Visual Representation of Data 

Some performance software lets you construct basic visual diagrams, like pie charts, bar graphs, and histograms, of employee performance. These visual aids can be useful if you want to represent information intuitively. 

  • Compensation Integration 

Being able to dispense salaries from a performance application is a useful feature if your employees frequently work overtime, and you would like to track them easily. 

Step 2: Consider Technical Aspects 

Even if you find a performance review system that aligns with your goals perfectly, you still need to make sure it can be integrated into your existing work systems optimally.

1. Compatibility with existing systems

Larger organizations typically already have databases and systems to record employee performance. If you already have such a setup, make sure you can easily export the existing data to the new software. Also, make sure your current It setup will easily allow you to run the software. 

You could start assessing your needs by consulting your IT department about the best way to introduce the performance evaluation software to your organization. Most performance management applications, especially high-end ones, are designed to be compatible with most systems, but you should still check regardless. 

2. Employee adaptation

Transitioning to a new software might initially be difficult for your employees if they’re not technically literate. You might experience disruption caused by the adjustment period, that’s normal, but it should not be a prolonged problem. It should not take your organization more than a week to adjust to the new system. 

This is why trial periods are crucial. During the trial period of a performance review application, take note of how quickly your employees adjust to the new system. If they take too long, it’s evidence that the specific application isn’t right for you. 

Also Read: 8 Steps To Effective Employee Surveys

3. UI – UX or Interface design

A good performance management application should be easy to use with a friendly, clear, and intuitive user interface (UI). Ideally, your staff should experience minimal confusion while using the application. A good UI will ensure the software performs optimally. 

Conversely, a bad UI will lead to disruptions. Employees may find it difficult to use and will make mistakes, skewing the accuracy of the data recorded. Bad UI also indicates the company that developed the software lacks professionalism. 

4. Hosting 

It’s important to pay attention to whether your performance evaluation software can be hosted locally or on the cloud. Ideally, a performance management application should be hosted on a cloud-dedicated server to maximize safety. This type of infrastructure tends to be the most stable, and you should try to get applications that only run on the cloud. 

Step 3: Consider long-term viability 

Performance management software is a long-term investment, so you should make sure the application you choose benefits you long-term.

1. Customer Support 

Inevitably, you will run into problems with any performance management software you use. When these problems arise, you want to ensure the company you’ve hired has a good customer support system. It will help you quickly diagnose your issues and provide effective support. It would be a good idea to check the customer support reviews of different performance review applications. Steer clear of applications with generally bad customer support reviews since it indicates a lack of professionalism. 

2. Scalability and flexibility

Your organization’s needs will change over time as it grows, expands, and encounters new challenges. The performance review software should, ideally, be able to adapt to the changing needs. Your requirements with 100 employees will vastly differ from those with 10. So make sure that any software you choose to invest in has the potential to be scaled up to the changing needs. The best options will allow you to change nearly everything about the application long-term.

3. Longevity 

Compatibility with new systems is an important requirement. Ideally, the software you invest in today should be fully compatible with various systems for the next 5 to 10 years at least. You should consult with your application provider about how long they intend to offer IT support, including how frequently they intend to release updates. The best performance systems will have guaranteed long-term support for their systems and a dedicated team.

Conclusion

Employee performance management software is a great investment, but like any other purchase, you have to make sure you do it right. You need to choose the software that fulfills your specific requirements best, is the easiest to use, has the most number of desired features, and fits in your budget. 

Performance Reviews

A Complete Guide to Improve the Performance Appraisal Process

Performance Appraisal 

The performance assessment, also known as a performance review, performance evaluation, or worker appraisal, is a systematic way of evaluating an employee’s overall performance and contribution to the business on a regular basis, with the ultimate objective of enhancing their performance.

Performance evaluations serve several functions, including providing useful feedback, providing a defined time to analyse work performance, and ensuring the equitable distribution of compensation increases and incentives among employees.

The fact that the employee and the supervisor share responsibilities for the employee assessment process is critical. While the supervisor is in charge of this process, active engagement from the employee is essential to establish the required commitment to make the improvements that the performance evaluation seeks to achieve. We will discuss more about this in the upcoming sections.

Performance Appraisal vs Performance Management

In the realm of workforce optimization, an important distinction lies between performance appraisal and overall performance management cycle. While performance appraisal centers around formal evaluations, performance management encompasses a broader spectrum of interactions between workers and managers, all aimed at driving performance enhancement. Today, we delve into the intricacies of the performance appraisal, an integral part of the performance management cycle that bestows official recognition upon the diligent efforts of employees.

Performance management, a comprehensive framework, encompasses both formal and informal discussions that we will explore in the table below. These meaningful exchanges, ranging from planned sit-downs to impromptu conversations, form the backbone of a dynamic and growth-oriented work environment.

We are all well acquainted with the performance appraisal cycle. Usually, this occurs a couple of times a year, taking place at the start of the year and across the half-year point. These are formal sit-downs wherein the direct supervisor or manager evaluates overall performance on the primary responsibilities and duties of the employee. An overall performance rating is derived based on this appraisal, which is used for promotions, rewards, and terminations.

Also Read: How To Shift To A Web Based Performance Appraisal System?

Job Performance 

Job performance

As performance appraisal is directly related to performance and can enhance overall job/task performance, it is essential to outline what it is.

The degree to which an employee performs the tasks outlined in their job description is referred to as job performance. Individuals with perfect task performance accomplish all of the requirements of their tasks, meet their work objectives, and meet the overall performance criteria. This is sometimes referred to as in-function task performance.

Workers can also help their organisation by engaging in behaviours that aren’t directly related to their given tasks. Extra-function performance, contextual performance, or organisational citizenship behaviours are examples of this.

This extra-function behaviour includes aiding colleagues with work after they return after an absence, assisting colleagues who are dealing with excessive job stress or other issues, and being willing to perform things that do not match your function but contribute to the organisation in general. Both in-role and extra-role behaviours are important in terms of exact performance and must be included at some point in the performance review.

Also Read: Performance Appraisal Checklist For Managers And Employees

Key Success Factors of a Performance Appraisal

Every corporate firm approaches performance evaluations differently. Nonetheless, there are various quality practises that every supervisor must recognise while evaluating employee overall performance.

Use of clear intention

Both supervisors and workers may feel uneasy at some time during the performance assessment. That is perhaps the highest official placement they may have all year, and it does not occur frequently enough to be considered a typical occurrence. Utilizing an activity-based overall performance assessment may help both the parties, with better instructions and the overall performance evaluation process.

Involvement of employees

One of the key issues in worker value determinations is a loss of buy-in from the worker. A meta-evaluation via way of means of Cawly, Keeping & Levy (1998) suggests that there may be a robust correlation between the participation of the worker and their reaction. Employee participation is the quantity to which an employee is able to take part in the performance appraisal process. Employees who participated in their performance evaluation had been extra satisfied, rated the process as fairer, and useful, and had been further influenced to improve. A higher level of employee participation revealed 40% higher satisfaction, 35% in fairness, 30% in usefulness, and 19% in motivation to improve.

Constructive feedback first!

According to Daniel Pink (2018), it has been observed that individuals tend to experience the highest level of satisfaction when addressing negative news early on in a conversation or interview. By doing so, the stage is set for a more productive discussion, allowing for a smoother transition towards positive information, which is then purposefully saved for the latter part of the interaction. This strategic approach ensures that the overall assembly concludes on a high note, leaving a lasting impression of effectiveness and accomplishment.

Consistency of feedback

Receiving feedback only once a year is insufficient in driving performance improvement. Employees express a desire for regular and ongoing feedback to enhance their work performance. It is important to explore methods that enable managers to stay connected with their employees consistently, leveraging the use of technology.

By leveraging technology, managers can establish efficient channels of communication to provide timely feedback and guidance. This could include the use of digital platforms, such as email, instant messaging applications, or project management tools. These channels can facilitate regular check-ins, allowing managers to stay informed about their employees’ progress, address any concerns promptly, and offer constructive feedback in a timely manner.

Moreover, technology can enable the implementation of performance management systems that streamline the feedback process. These systems can incorporate features such as regular performance evaluations, real-time feedback mechanisms, and goal tracking functionalities. By utilizing technology-driven tools, managers can establish a framework that promotes continuous feedback, fostering an environment of growth and improvement within the organization.

Organizations recognize the significance of frequent feedback and actively work towards cultivating a culture of open communication. They achieve this by fostering transparent and collaborative environments where employees feel at ease seeking feedback and sharing their progress with their managers. By nurturing a supportive feedback culture, organizations ensure that employees receive the necessary guidance to excel in their roles and make valuable contributions to the overall success of the company.

In conclusion, embracing technology and fostering a culture of continuous feedback stand as pivotal steps in meeting employees’ expectations for regular and ongoing feedback. By harnessing digital tools and promoting open communication, organizations create an environment that propels performance improvement and empowers employees to unleash their full potential.

Key Success Factors of a Performance Appraisal

Accurate documentation

Important choices regarding who to promote and which salaries to raise, as well as who to terminate, are based on performance management information. It is crucial to maintain meticulous documentation during performance appraisal conferences. Consistency in evaluating and reporting performance statistics throughout the company is crucial. Storing this information in a central database, like a talent management system, becomes imperative for effective management. This is likewise essential when you turn to more continuous feedback.

A 2016 paper from the NeuroLeadership Institute discovered that 91% of corporations that have followed non-stop performance management document better facts for people’s decisions. These corporations additionally file a primary development in doing away with bias in promotion and advancement.

Evolution form of job performance

A job performance evaluation form often has multiple components. Additionally, we can index the appraisee’s call with their worker ID, appraisal date, as well as the call made by the appraiser or direct supervisor and the appraisal period.

Following that, there is typically a performance portion, followed by a behaviour section. The supervisor might compliment the employee for exceptional aspects in the performance segment. These might be skills or a leadership quality. Both function is to assess the worker’s performance in their current employment.

In the behavioral segment, the worker may be rated for going the extra mile. This consists of ratings including excellent teamwork, altruism, and dedication to the organization.

The activity of filling in the performance evaluation form commonly also includes areas of improvement, that an appraiser needs to highlight.

Competencies

Jobs often have a predefined set of skills required to do them successfully. These skills fall into 2 categories: Core abilities and job-precise competencies.

Core abilities are the abilities that everybody within the organisation needs. These are set with the aid of the board. Every person is needed to have at least a minimum amount of information about them. The more senior the function, the better the desired competency stage. An example is being a business for a consulting firm, in which associates and companions all want to work to generate greater sales from new and present customers.

HR and the direct managers are constantly describing job-specific competencies. These are the talents necessary for superior work performance. For each skill, we can define three to five levels that correspond to specific behaviors. We can evaluate the worker based on their performance in these abilities. Here’s an example from the SHRM special report on performance management below. As you can see, they employ a five-factor scale based on three skill levels here.

Job performance and job behavior scales

This technique is used generally in the scientific literature. When analyzing a person’s performance, it is not possible to create a customized evaluation for all functions. Instead, researchers searched for one way to evaluate them all.

Researchers use a device that measures matters: in-role and extra-position conduct.

In-role behavior encompasses all actions pertaining to the worker’s job description. To assess performance quickly, managers can ask questions based on the following statements and have them voiced back to them by the immediate manager.

  • Employee meets the process’s objectives
  • Employee fulfils performance expectations.
  • Employee meets all of the process’s requirements

The second point to mention is extra-position behaviour. Extra-position behaviours are any activities that go above and beyond the definition of the task. This involves aiding coworkers, arranging team activities, and other responsibilities.

  • When one employee is absent, they delegate their task to other employees.
  • When their workload rises, a worker permits others to do so (assists others till they recover from the hurdles)
  • Employees volunteer to execute tasks that are not technically underlined by the employment.

The management can analyse the worker’s performance on each factor based on the scores of those behaviours.

Also Read: How To Conduct Performance Appraisal For Remote Employees

Effectiveness of Performance Appraisal

In the past, employee performance evaluation followed a formal, top-down approach that hindered its effectiveness. Evaluations were conducted sporadically throughout the year without clear justification, and employees were assigned scores based on their Key Result Areas (KRAs). A record from SHRM states that 95% of managers aren’t happy with their company’s annual overall performance appraisal process. In fact, as referred to in a record through Towers Watson, 75% of personnel consider that appraisals are unfair.

Hence, it is necessary to restructure conventional performance appraisals to be employee-centric. Employee experience, private growth, and professional improvement are all visible factors that drive worker engagement and productivity.

Thoughts on the Effectiveness of Performance Appraisal System

Appraisals can assist your organization to improve worker engagement and retention. With a powerful performance appraisal system, you can pull off annual appraisals and behavior-common performance reviews.

According to Forbes, the conventional yearly assessment method is giving way to increasing realtime interactions among staff and managers.

Do comprehensive overall performance assessments and recognise top performers as an activity. With appropriate reviews, employees can reach their full potential. In reality, managers must ensure that the performance evaluation method is free of prejudice and errors. Then employees would also be more open to it.

In addition, clear communication of work expectations to employees and equipping them with the essential tools, training, and support to enhance job performance is crucial. By taking these actions, employees will experience greater job satisfaction and motivation to continually improve their performance. Ultimately, a well-designed performance appraisal process plays a pivotal role in cultivating a highly engaged and appreciative workforce, fostering a deep commitment to accomplishing organizational goals.

Performance Management Tool


Frequently Asked Questions

Q1. What are the top tips for managers to implement an effective performance appraisal?

Ans. To implement an effective performance appraisal, managers should establish clear goals, provide regular feedback, encourage employee self-assessment, offer development opportunities, and ensure fairness in evaluations.