Founded in 1993, Christian Care Ministry (CCM) is a non-profit organization that provides healthcare services with a focus on compassion, integrity, and excellence. Based in Melbourne, Florida, CCM is dedicated to serving underserved communities and fostering a positive, value-driven work culture. Their partnership with Engagedly has helped them align their workforce with their core values and improve employee engagement.
“Engagedly’s unwavering support and remarkable flexibility have been instrumental in propelling Zone’s journey towards establishing a high-performance culture.”
– Omonuwa Olulano, CHRO, Zone
Zone is a regulated blockchain network that is revolutionizing the world of payments and digital currencies. Their innovative blockchain technology facilitates seamless transitions from traditional fiat payments to digital currencies, fostering inclusivity across financial institutions. By connecting participating institutions directly, Zone enables secure and efficient payment transactions without intermediaries, automating settlement, reconciliation, and dispute management.
The Challenge: Fostering a High-Performance Culture
Zone, a regulated blockchain network reshaping the world of payments and digital currencies, needed to foster a high-performance culture that aligned employee productivity with its organizational vision. According to Omonuwa Olulano, CHRO at Zone, the company faced several key challenges:
Key Challenges
Alignment: Ensuring individual contributions were aligned with the company’s strategic goals.
Real-time Feedback: Establishing a feedback system to facilitate employee growth and provide timely support.
Skill Development: Identifying and addressing skill gaps with effective learning and development (L&D) programs.
The Solution: Real-Time Feedback, OKRs, and Progressive Performance Management
Zone partnered with Engagedly to implement a comprehensive performance management system that fostered employee engagement, accountability, and continuous improvement. Engagedly’s solution involved:
OKRs Implementation: Aligning individual and team goals with organizational objectives to ensure clarity and accountability.
Regular Check-ins: Establishing ongoing communication between managers and employees to discuss performance, exchange feedback, and set goals.
Platform Adoption: Encouraging widespread adoption of Engagedly’s performance management platform to centralize activities and foster transparency.
Manager Training: Conducting workshops and scenario-based training to empower managers with the skills to provide constructive feedback.
Recognition & Feedback Optimization: Enhancing the feedback process and boosting employee recognition to increase engagement and motivation.
The Results: 15x Growth in the Bottom Line
Zone experienced an extraordinary 15x growth in its bottom line, thanks to Engagedly’s progressive performance management framework. The key outcomes include:
15x Bottom-Line Growth: A transformative improvement in financial performance driven by increased employee engagement and productivity.
90%+ Employee Engagement: The real-time feedback system and performance management tools fostered higher engagement across the workforce.
Improved Skill Development: Employees became more aware of their strengths and weaknesses, enhancing their growth and development.
Manager Accountability: Managers were equipped to take ownership of their team members’ development, leading to better performance outcomes.
Building a Culture of Continuous Improvement
Engagedly’s solution enabled Zone to create a high-performance culture, empowering employees to take ownership of their professional growth through clear goals and real-time feedback. The organization’s commitment to aligning individual performance with broader company objectives led to improved productivity and engagement.
“We have made significant strides towards fostering employee engagement, development, and exceptional productivity.”
– Omonuwa Olulano, CHRO, Zone
Next Steps: Expanding Recognition & Rewards
After the successful implementation of Engagedly’s performance management tools, Zone plans to incorporate a robust employee recognition and rewards framework into its system. This next step will further solidify the company’s commitment to fostering a motivated and high-performing workforce.
Key Takeaways
OKRs for Accountability: Engagedly’s OKR framework brought ownership, transparency, and accountability to the workforce, driving better outcomes.
Real-Time Feedback: The feedback process enabled employees to understand their skills, strengths, and weaknesses, supporting continuous improvement.
High-Performance Culture: Engagedly’s platform helped Zone cultivate a culture of excellence, leading to a 15x increase in their bottom line.
Nuspire is a leading managed security services provider (MSSP), delivering cutting-edge cybersecurity solutions to some of the world’s largest organizations. Headquartered in Commerce, Michigan, Nuspire has been a trusted name in cybersecurity since 1999, serving clients globally with a people-first approach to solving complex IT challenges.
Industry:
Cybersecurity / IT Services
Company Size:
Enterprise (1000+ employees)
Products Used:
E10 Engagement Survey
Performance Management
Continuous Feedback
Talent Profiles
The Challenge: Low Employee Morale and Engagement
As a global leader in managed security services, Nuspire faced a significant challenge with low employee morale and engagement in several areas of the business. Despite management’s best efforts, the company struggled to connect with its employees on a deeper level, leaving critical issues unattended.
The leadership team knew they needed a data-driven, objective approach to understanding employee sentiments and identifying areas where morale and engagement could be improved. They needed a solution that would provide detailed insights into employee perceptions and help them develop a strategy to enhance engagement across the organization.
In 2022, Nuspire partnered with Engagedly to implement the E10 Engagement Survey, a comprehensive tool designed to measure employee engagement and provide actionable insights. Engagedly’s team worked closely with Nuspire’s leadership, including Emily Burke, HR Director, to conduct the survey and analyze the results.
The E10 Engagement Survey
The E10 Survey was designed by Engagedly in collaboration with workplace experts like Dr. Edie Goldberg. This survey helped Nuspire measure the level of employee engagement and provided a clear picture of what employees thought about the organization, its strengths, and areas needing improvement.
Data-Driven Insights
Engagedly’s survey revealed key insights about employee morale and engagement gaps that Nuspire’s leadership was previously unaware of. These findings enabled the company to identify critical areas that needed attention, including the need for better performance management and recognition programs.
Customized Solutions
Based on the survey results, Nuspire worked with Engagedly to develop a targeted action plan. This included introducing new employee engagement programs, improving recognition initiatives, and rolling out Engagedly’s performance management modules to create a culture of continuous feedback and development.
Emily Burke commented, “The insights we gained from Engagedly’s E10 Survey were invaluable. We were able to pinpoint exactly where we needed to focus, and Engagedly provided us with the tools to drive meaningful improvements across the company.”
Results: A 15% Increase in Employee Engagement
After implementing Engagedly’s E10 Engagement Survey and performance management solutions, Nuspire saw significant improvements in employee engagement and morale.
15% Increase in Employee Engagement: Within three years, Nuspire experienced a 15% surge in overall employee engagement. The new feedback and recognition programs contributed to a noticeable improvement in how employees felt about their roles and the company.
Automated Performance Management: Engagedly’s platform helped Nuspire automate the performance review process, making it easier to track employee progress and ensure timely feedback. This shift from manual processes to a streamlined system helped the leadership team focus on strategic initiatives rather than administrative tasks.
Enhanced Employee Feedback and Recognition: Nuspire’s leadership implemented several recognition initiatives based on Engagedly’s platform, which helped boost morale and encouraged employees to take a more active role in their personal development.
Emily Burke shared, “We’ve seen a transformation in how our employees engage with their work. The increase in engagement has had a direct impact on employee satisfaction and retention, and we are thrilled with the results.”
Looking Forward
With the success of the E10 Engagement Survey and performance management solutions, Nuspire plans to further leverage Engagedly’s platform to maintain its upward trajectory. The company is focused on expanding the use of talent profiles, goal alignment, and feedback tools to ensure employees remain engaged and connected to the organization’s vision.
Takeaways
15% increase in employee engagement through Engagedly’s E10 Engagement Survey and performance management solutions.
Automated performance management has streamlined feedback and reviews, improving efficiency.
Enhanced employee feedback and recognition programs have boosted morale and satisfaction.
Altisource is a global leader in providing innovative services and technology for the real estate and mortgage industries. With a diverse, forward-thinking workforce, Altisource continuously strives to enhance its employee engagement and performance management strategies.
In 2017, Altisource’s Organizational Development team recognized the need for a scalable goal-setting solution. Their existing method for tracking goals and performance was outdated and time-consuming. The team needed a platform that could seamlessly integrate into their workflow, offering advanced features that would encourage company-wide adoption.
Key Challenges:
Lack of a scalable goal-tracking system
Clunky, user-unfriendly interfaces from existing tools
Absence of robust data analytics and reporting capabilities
Difficulty integrating OKRs and aligning them with company-wide strategies
Why Engagedly? A Comprehensive Solution Beyond Goal-Setting
Though Altisource’s initial quest was for a goal-setting tool, Engagedly’s diverse capabilities led to a deeper partnership. Engagedly provided a complete solution, delivering functionalities across performance management, career development, and employee engagement.
“It’s never easy integrating new software, to begin with, and in our case, we have some of the most highly skilled engineers to impress.”
– Thompson, Organizational Development Team, Altisource
Altisource chose Engagedly because of its intuitive design and comprehensive features, which made the platform easy to adopt even for a highly skilled, tech-savvy workforce.
Key Decision Factors:
Seamless integration of OKRs into company strategy
Intuitive, easy-to-use interface that encourages high adoption
Comprehensive feature set, including employee recognition, cascading goals, and detailed reporting
Strong support for performance reviews and career development pathways
Implementation: A Smooth Transition to Quarterly Reviews
Managing a workforce of engineers and strategists, Altisource’s Organizational Development team knew they had to make the transition seamless. After evaluating several other platforms, Engagedly stood out for its cost-effectiveness, simple interface, and robust features.
“Change can be stressful in a start-up environment, especially when you’re telling people you’re going to shift from annual to quarterly reviews with a new platform.”
– Thompson, Organizational Development Team, Altisource
Despite these concerns, the transition to Engagedly was smooth and efficient. Within just a few weeks, Altisource’s new quarterly review process was fully operational, replacing outdated annual reviews. Engagedly’s comprehensive virtual training sessions helped Altisource’s managers quickly get on board.
Results: Driving Efficiency, Engagement, and Growth
Engagedly has transformed Altisource’s goal-setting and performance management processes. By moving to quarterly reviews and automated performance tracking, Altisource has significantly reduced administrative overhead and improved goal alignment across teams.
“Now that we’ve gotten one quarterly review under our belts, managers understand that tracking continuous engagement across an automated platform, rather than creating annual reports that attempt to ‘remember’ an entire year — only to forget it — is time much better spent.”
– Thompson, Organizational Development Team, Altisource
Key Results:
Increased Adoption: High employee engagement with the platform due to its ease of use.
Time Savings: Transitioning from manual, annual reports to automated, continuous engagement through the platform has saved significant time.
Enhanced Goal Alignment: Engagedly’s OKR feature helps employees align their individual goals with the company’s overall vision.
Streamlined Performance Reviews: Quarterly reviews are now more efficient, providing managers with real-time performance insights.
Solving Complex Problems with a Simple Tool
Altisource turned to Engagedly for a tool to launch and facilitate a company-wide OKR initiative. The Organizational Development team sought to integrate and utilize a goal-setting system that employees could use and quickly gain insights from.
“It’s the simplicity of the platform.”
– Enoch, Organizational Development Team, Altisource
Engagedly’s intuitive design made it easy for employees to adopt the system quickly, with the added benefit of advanced tools they didn’t initially plan for.
A Seamless Support for Altisource’s Success
Engagedly’s user-friendly software made the onboarding process at Altisource seamless, according to Enoch. The constant support provided by the Engagedly team was crucial for the successful implementation of the platform. Whenever there were challenges, Engagedly responded quickly and resolved the issue at hand.
“Engagedly ensured that the onboarding process was as smooth as possible for Altisource and was available every step of the way to help answer questions and provide support.”
– Enoch, Organizational Development Team, Altisource
The robust support provided by Engagedly allowed Altisource to launch its first annual impact review successfully. Engagedly’s team, including Aaron Adams, Partner of HR Strategy and Alignment, played an essential role in the review’s success, offering ongoing advice on how to best use the review system.
“The support we’ve received from Engagedly has been invaluable. Beyond the tools, it’s the support and the relationship we’ve established with Engagedly that have been extremely beneficial.”
– Enoch, Organizational Development Team, Altisource
Takeaways: Transformative Results with Engagedly
Altisource has achieved outstanding results since adopting Engagedly:
90%+ Employee Engagement: High engagement with the platform across the organization.
80% Goal Completion: Significant improvement in goal alignment and completion rates.
Quarterly Performance Reviews: A more efficient review process that saves time and provides real-time insights.
Strong Partnership: Ongoing support from Engagedly has been a key driver of Altisource’s success.
Engagedly has proven to be more than just a goal-setting tool—it’s a platform that has transformed Altisource’s approach to performance management, employee engagement, and growth.
HIMSS (Healthcare Information and Management Systems Society Inc.) is a Chicago-based not-for-profit organization that operates globally to improve healthcare through information and technology. As a changemaker in the healthcare sector, HIMSS drives innovation by aligning corporate values with its global strategy under the “ONE HIMSS” approach.
Industry:
Healthcare Information and Technology
Company Size:
Mid-Market (400+ employees)
Products Used:
Performance Management
Continuous Feedback
Goal Alignment
Recognition and Gamification
The Challenge: Boosting Employee Performance with Purpose
HIMSS had ambitious goals to transform healthcare through technology, but its employees were siloed, and there was a disconnect between corporate values and day-to-day operations. The organization’s leadership recognized that to drive greater impact, they needed to align employee performance with their mission and values.
The key challenge was to create a performance management system that not only measured performance but actively encouraged development and engagement. HIMSS sought to integrate recognition and feedback into their performance processes, fostering a culture where employees felt motivated and connected to the company’s vision.
Snapshot
Siloed Workforce: Employees were working in silos, creating a disconnect between teams.
Disconnect Between Values and Operations: A gap existed between corporate values and day-to-day operations, affecting employee alignment with the mission.
Need for Alignment: Leadership identified the need to align employee performance with the organization’s mission and values.
Performance Management Gap: Existing systems only measured performance but did not promote employee development or engagement.
Lack of Recognition and Feedback: There was a need to integrate recognition and feedback into performance processes.
Cultural Shift Required: HIMSS aimed to foster a culture where employees were motivated, engaged, and connected to the company’s vision.
Solution: A Values-Driven Performance Management Strategy with Engagedly
In partnership with Engagedly, HIMSS developed a talent strategy that aligned employee recognition and goal-setting with the organization’s core values. The strategy focused on four major phases:
Launch Values
HIMSS introduced a set of corporate values that aligned with its “ONE HIMSS” global strategy. This ensured employees understood the organization’s vision and how their work contributed to the larger mission.
Create a Feedback Culture
Engagedly’s real-time feedback tool enabled HIMSS to build a feedback-rich environment. Employees could provide and receive feedback regularly, encouraging continuous development and fostering open communication across the organization.
Build a Performance Development Program (PDP)
The PDP integrated Engagedly’s recognition tools with performance management. HIMSS implemented custom badges aligned with core values, allowing employees to receive points for achievements that supported company goals. This gamification approach helped drive behavior change and made performance management more engaging and meaningful.
Align Goals with Values
HIMSS adopted a priority-based goal-setting system using Engagedly. This system connected employee goals with the organization’s values, helping employees understand how their individual performance contributed to HIMSS’s success. Frequent check-ins replaced traditional mid-year and year-end reviews, making goal tracking and performance conversations ongoing processes.
Results: Improved Engagement and Goal Alignment
Within the first year of implementing Engagedly, HIMSS saw significant improvements in employee engagement and performance alignment:
35% Increase in Employee Participation: By integrating goal-setting and recognition into daily workflows, HIMSS saw employee participation increase by 35%. Employees became more actively engaged in setting and achieving their goals, knowing that their work aligned with the organization’s values.
91% of Employees Recognized for Value-Driven Achievements: Engagedly’s gamification and recognition tools helped create a culture of achievement, where 91% of employees received points for accomplishments that aligned with company values. This recognition not only motivated employees but also reinforced the importance of working toward the company’s mission.
John Smith, VP of Human Resources at HIMSS, noted, “Our approach to performance management is centered around better aligning our cultural values with the performance process. Engagedly’s platform helped us move from retrospective reviews to an approach that focuses on continuous development and connection to our mission.”
Continuous Improvement with Engagedly
Engagedly’s platform enabled HIMSS to make performance management a progressive, forward-thinking process. The real-time feedback, recognition, and goal-setting tools allowed HIMSS to better pivot business priorities as needs evolved, ensuring that employees stayed engaged and aligned with organizational goals.
With the successful integration of performance development modules, HIMSS continues to use Engagedly to deploy additional features, such as regular check-ins, feedback, and learning modules. These tools have helped HIMSS maintain a dynamic performance management system that supports employee growth and keeps the organization adaptable to change.
Takeaways
35% increase in employee participation after adopting Engagedly’s performance management tools.
91% of employees received recognition for achievements aligned with company values.
HIMSS created a culture of feedback and continuous development, improving employee engagement and adaptability.
Rudolph and Sletten is a leading construction firm based in San Carlos, California, known for its commitment to delivering high-quality, innovative building projects. The company fosters a culture of excellence and employee development, continuously seeking ways to improve its performance management and employee engagement processes.
The Challenge: Outdated and Manual Performance Review Processes
Rudolph and Sletten, a leading construction firm, was using outdated paper evaluations for performance reviews, involving manual form filling, scanning, and emailing. These inefficient processes hindered performance management and created a disconnect between employee feedback and organizational goals. Their previous attempts to digitalize the process through PDFs failed to modernize the system effectively.
Manual Process: Paper evaluations, manual form filling, scanning, and emailing.
Failed Digitalization: Previous attempts to transition to digital through PDFs were ineffective.
Lack of Engagement: The outdated process led to low employee engagement in performance reviews.
Performance Misalignment: Difficulty aligning individual performance with organizational goals.
The Solution: Modernizing Performance Reviews with Engagedly
Rudolph and Sletten needed a solution that would not only modernize their performance review process but also foster employee engagement. After evaluating several platforms, they chose Engagedly for its user-friendly interface, mobile compatibility, and advanced social learning and collaboration features. These elements were particularly appealing as engagement was an integral part of the company’s culture.
Platform Adoption: Engagedly’s intuitive user interface and mobile compatibility encouraged easy adoption.
Real-Time Feedback: Employees received timely feedback that helped them grow and stay engaged.
Social Learning & Collaboration: Engagedly’s social features aligned well with the company’s culture.
Mobile-Friendly: The mobile app made performance management accessible and easy to use.
“We were looking for a company that could walk the walk, and Engagedly delivered.”
– Shareen, Talent Management Lead, Rudolph and Sletten
Implementation: Easy Adoption and Employee Engagement
With Engagedly, the company’s performance management processes were quickly streamlined. Employees and managers embraced the platform without the need for formal training, thanks to its intuitive design. The mobile app, featuring employee photo calibration and easy access to information, further enhanced the user experience.
“The entire process was made easy thanks to Engagedly’s extremely helpful customer support team.”
Despite concerns about the time and costs associated with implementing a new system, the focus remained on long-term benefits. As Shareen stated, the key was not minimizing time spent on reviews but making the necessary time more productive and impactful.
Results: From 33% to 100% Completion Rate
Engagedly’s performance management platform transformed the company’s approach to employee evaluations. Previously, only 33% of performance reviews were completed. After implementing Engagedly, the completion rate surged to 100%, with every employee actively participating in the process.
“The biggest success was the completion rate—rising from 33% to 100%. Every single individual is now actively involved with this new system.”
– Shareen, Talent Management Lead, Rudolph and Sletten
The simplicity of Engagedly’s platform meant that even a few short training clips made by Engagedly’s team were enough to guide employees through the new system, further contributing to its successful adoption.
Looking Ahead: Continuous Growth and Development
Beyond solving their immediate challenges, Rudolph and Sletten view Engagedly as a long-term partner. The company looks forward to leveraging new features such as the talent card and core competencies, which will help develop employees’ skill sets and align more closely with the company’s growth goals.
“With these upcoming features, Engagedly will align even more with our goals of developing employees’ skills and presentations.”
Rudolph and Sletten’s positive experience with Engagedly has already led them to recommend the platform to other businesses, sharing their satisfaction and success with the tool.
“It’s important for people to hear from a real user. Engagedly is receptive and easy to implement. I would absolutely recommend it to others.”
– Shareen, Talent Management Lead, Rudolph and Sletten
Key Takeaways
100% Review Completion: Performance review completion surged from 33% to 100%, ensuring that every employee was actively engaged in the process.
User-Friendly Platform: The intuitive design made it easy for managers and employees to adopt the new system without formal training.
Mobile-Friendly: Engagedly’s mobile app enhanced communication and accessibility, making it easier for employees to participate.
Long-Term Partnership: Rudolph and Sletten plan to continue growing with Engagedly, utilizing new features to develop employees’ skills and further align with company goals.
Emids is a leading provider of healthcare IT services, offering industry-leading solutions such as healthcare application development, healthcare data migration, and mobile healthcare software.
Industry:
Healthcare IT
Company Size:
Enterprise (1000+ employees)
The Challenge: Cumbersome and Inefficient Performance Reviews
As a leading provider of healthcare IT services, Emids realized that its employee evaluation process was no longer effective. The reliance on manual processes and Excel spreadsheets led to inefficiencies in managing performance reviews. Despite the best efforts of the management to focus on employees and managers individually, key elements of performance evaluations would often slip through the cracks.
The bi-annual reviews lacked the depth and timeliness needed for employees to receive valuable feedback. Furthermore, the oversight required to ensure all reviews were completed was time-consuming, making it challenging for HR to keep the process efficient.
Solution: A Digital Transformation with Engagedly
In 2021, Emids partnered with Engagedly to transform its performance management system. The goal was to automate the performance management process, increase employee engagement, and create a more reliable feedback system that didn’t leave any aspects of employee evaluations behind.
1. Automated Performance Management
Engagedly’s platform enabled Emids to completely digitize its performance management process. By moving away from manual oversight and Excel-based reviews, Emids was able to automate performance tracking, eliminating the need for time-consuming manual input. This made the process more efficient and allowed HR and managers to focus more on employee development rather than administrative tasks.
2. Continuous Feedback and Real-Time Performance Tracking
Emids implemented Engagedly’s continuous feedback loops, replacing the outdated bi-annual performance review model. This shift allowed for real-time performance tracking and ongoing feedback between employees and managers. With continuous feedback, employees no longer had to wait months for performance evaluations, allowing them to make improvements and adjustments in real-time, which fostered a culture of growth and development.
3. Documenting and Recording Performance
Engagedly’s system allowed Emids to document and record every aspect of performance, ensuring that nothing slipped through the cracks. This level of detail ensured that all employee contributions were captured and evaluated. The ability to document feedback and performance metrics in a central system allowed managers to have more informed and constructive discussions with their teams.
4. Integration with Internal Systems
Engagedly’s platform seamlessly integrated with Emids’ existing internal work management systems, which made it easier for employees and managers to track performance, align goals, and communicate effectively. The integration ensured a smooth transition to the new system without disrupting day-to-day operations.
The Results: Higher Engagement and Improved Efficiency
The implementation of Engagedly’s platform led to significant improvements in employee engagement and overall efficiency at Emids:
16% increase in employee engagement: With the introduction of continuous feedback and automation, employee engagement rose significantly.
Automated reviews: The new system reduced administrative burdens, allowing HR and managers to focus on development rather than paperwork.
Improved communication: 89% of employees found it easier to communicate and share feedback through Engagedly, while 93% felt the company was moving in the right direction with this investment.
Takeaways
16% increase in employee engagement after integrating Engagedly’s performance management system.
Performance management fully automated, reducing administrative burdens on HR and managers.
93% of Employees believe Emids is moving towards the right direction in investing with Engagedly’s software solution.
Comprehensive documentation and recording of performance, ensuring transparency and accuracy in reviews.
89% of employees found communication and feedback easier with the new platform.
Actifio is a technology company that specializes in data virtualization to enhance the efficiency of IT infrastructure. The company’s innovative technology helps businesses simplify operations by reducing unnecessary duplication of data.
Industry:
Technology
Company Size:
Mid-Market (500 – 1000 employees)
Products Used:
Performance Management
Continuous Feedback
Employee Recognition
Surveys
The Challenge: Antiquated Processes Holding Back Employee Growth
Prior to using Engagedly, Actifio faced significant challenges in managing employee performance. The company relied on outdated systems that involved manual paperwork and lacked the tools to engage employees effectively.
This led to poor adoption of self-evaluations and a misalignment of individual goals with organizational objectives. Additionally, annual reviews were based on old data, creating a disconnect between employee performance and business needs.
Actifio needed a system that was easy to use, aligned with their goals, and focused on continuous improvement.
Key Challenges
Poor adoption: Low submission rates for self-evaluations.
Outdated data: Annual performance reviews that used old data.
Solution: A Digital Transformation with Engagedly
In early 2024, Actifio implemented Engagedly’s platform to modernize its HR processes. The goal was simple: improve engagement, streamline performance reviews, and create a system where employees could thrive.
Rewards Program
Actifio introduced Engagedly’s rewards program to encourage participation in self-evaluations and feedback. Employees accrued points for completing evaluations, which could be redeemed for rewards like gift cards. This immediately increased engagement rates and provided valuable insights for HR.
Digital Performance Management
By transitioning to Engagedly’s fully digital platform, Actifio eliminated the need for labor-intensive paperwork. The new system automated performance management, enabling employees to access and update their goals, track progress, and receive timely feedback from their managers.
Quarterly Performance Reviews
Engagedly allowed Actifio to shift from annual reviews to quarterly check-ins. This change ensured that performance data remained current, and employees received continuous feedback, which helped align individual efforts with Actifio’s larger business objectives.
The Results: Unprecedented Engagement and Continuous Improvement
Since implementing Engagedly, Actifio has seen remarkable improvements in employee engagement and performance management:
Unprecedented Employee Engagement: The introduction of the rewards program led to a 90%+ software adoption rate. Because of Engagedly’s approachability, Actifio’s HR director, Logan Thompson, believes the adoption rate will “only go up from there.”
Efficient Performance Reviews: Actifio’s HR team now saves countless hours previously spent on manual, handwritten reports. The new digital system made performance reviews more time-efficient and transparent.
Continuous Performance Management: The shift to quarterly reviews empowered Actifio employees to continuously improve and stay aligned with company goals.
Actifio’s employees are more engaged than ever and now feel like they are truly part of the company’s success.
Looking Forward
With the success of the rewards program, continuous feedback, and quarterly reviews, Actifio is now focused on enhancing other aspects of its HR processes using Engagedly’s platform. The company plans to integrate more employee surveys and recognition tools to further boost engagement and ensure that every team member feels valued.
Engagedly has helped Actifio create a culture of continuous improvement and employee growth. Their people are more engaged, and as a result, the company is stronger.
Takeaways
Actifio achieved over 90% adoption of self-evaluations through Engagedly’s rewards program.
The shift from annual to quarterly reviews improved the accuracy and timeliness of performance data.
Engagedly’s digital platform saved Actifio’s HR team countless hours of manual work.
Employee engagement increased significantly, contributing to Actifio’s overall success.
Experian is the leading global information services company, offering data and analytical tools to businesses worldwide. They help companies manage credit risk, prevent fraud, target marketing offers, and automate decision-making. In addition, Experian provides individuals with access to their credit reports and credit scores, helping them protect against identity theft.
Industry:
Information Services / Data Analytics
Company Size:
Enterprise (1000+ employees)
Products Used:
Performance Management
Gamification
Continuous Feedback
The Challenge: A Time-Consuming and Inefficient Review Process
Experian Data Quality, a division of Experian, was struggling with an outdated, manual performance review system. The process involved managing Word documents for each employee’s annual review, which often got lost in email threads and printouts, leading to confusion and inefficiency. Reviews took up to four months to complete, with employees spending a third of the year stuck in an inefficient process.
Employees were also disengaged, feeling disconnected from the company’s goals. Without a centralized system to track individual performance and align it with company objectives, employees lost motivation and didn’t see how their work contributed to the broader organization’s success. This lack of engagement, coupled with a clunky review process, created a pressing need for change.
Snapshot
Outdated manual system using Word documents for performance reviews.
Reviews took up to four months to complete.
Employees felt disconnected from company goals and didn’t see their work contributing to broader organizational success.
No system to track performance or align it with company objectives.
Clunky review process and low employee motivation prompted the need for a more efficient solution.
Solution: Engagedly to Streamline Reviews and Boost Engagement
In search of a more efficient, integrated system, Experian implemented Engagedly to streamline performance management and better align employee goals with the company’s objectives. Mark Nemeth, Head of Performance Optimization, was impressed by Engagedly’s extensive features, which included performance tracking, gamification, and real-time feedback tools.
Automated Performance Review Process
Engagedly transformed Experian’s performance reviews by automating the entire process. The manual, document-heavy system was replaced by a digital platform that reduced the time spent on performance reviews from four months to just four weeks. With everything centralized and easy to access, employees and managers could track goals, performance, and feedback in real-time.
Goal Alignment and Continuous Feedback
Engagedly’s platform provided a “living, breathing system” that connected individual performance to company goals throughout the year. Employees no longer had to wait for annual reviews to receive feedback; the continuous feedback loop allowed managers to give real-time insights, helping employees stay on track and adjust their efforts in alignment with company objectives.
Gamification to Drive Engagement
One of the standout features for Nemeth was Engagedly’s gamification capabilities. Custom badges and points allowed employees to recognize each other’s contributions in real-time.
Whether organizing a team event or helping a colleague solve a problem, employees could award badges that tracked engagement and involvement. This system fostered a sense of community and encouraged employees to go beyond their daily tasks, further boosting engagement.
Results: Increased Engagement and Improved Review Efficiency
Six months after implementing Engagedly, Experian Data Quality saw impressive results:
10% Increase in Employee Engagement: Employees felt more connected to their work and the company’s goals. The introduction of gamification and real-time feedback led to a 10% increase in employee engagement.
75% Reduction in Time Spent on Performance Reviews: The streamlined, automated review process cut review cycle time from four months to just four weeks, allowing employees and managers to focus more on productivity rather than paperwork.
100% Employee Participation: Within two weeks of the platform’s launch, all employees were onboarded and actively participating in the new system. The user-friendly interface and ease of implementation made it simple for employees to engage with the platform quickly.
Nemeth noted, “We have revolutionized the efficiency of reviews. Engagedly has made it easy to track performance and align individual efforts with company goals. Now, performance management is a continuous process rather than a once-a-year event.”
A Successful Onboarding Process
Experian’s smooth transition to Engagedly’s platform was facilitated by the attentive support from the Engagedly team. Nemeth praised Engagedly for their responsiveness and dedication, noting that within two weeks, all employees were using the system with 100% participation.
“Engagedly’s support team has been world-class,” said Nemeth. “Their commitment to making the onboarding process smooth has been invaluable, and we’re already seeing the benefits across the organization.”
Moving Forward: Expanding Engagedly’s Reach
With the success of Engagedly at Experian Data Quality, Mark Nemeth is now working to expand the platform to other divisions of Experian. He envisions a global rollout that would integrate Engagedly across all international offices, further enhancing performance management and employee engagement worldwide.
“The ability to measure engagement, align goals, and streamline performance reviews has transformed how we operate,” Nemeth explained. “We’re excited to continue our partnership with Engagedly and expand its use across the entire organization.”
Coupa is a global leader in business spend management, helping organizations optimize their procurement, invoicing, expenses, and payments. Their inclusive platform provides strategic analysis and enables clients to manage their spending efficiently.
Industry:
Business Spend Management
Company Size:
Enterprise (1000+ employees)
Products Used:
Performance Management
Employee Feedback
Continuous Feedback
Compliance Tracking
The Challenge: Updating Outdated Processes
As Coupa expanded, it became evident that their existing review process was outdated and inefficient. The manual process was taxing on employees, time-consuming, and unsustainable as the company continued to grow.
The leadership team, led by Johnathan Fear, Vice President of Coupa University, sought a better solution that would streamline reviews and enhance compliance. Their key objective was to modernize the process by consolidating it into a single system while improving efficiency across the board.
Coupa University, a core division of the company responsible for employee and customer training, needed a system that would provide better insights into the effectiveness of their learning programs and elicit valuable feedback from employees. The goal was to identify what aspects of the learning processes were working well and where improvements were needed.
Solution: A Comprehensive Platform with Engagedly
In their search for a better solution, Coupa partnered with Engagedly to implement an automated performance management platform. This transition marked a significant shift from their previous manual system, allowing Coupa to streamline its review processes and manage everything from feedback to compliance in a single, user-friendly platform.
Automated Review Process
Before Engagedly, Coupa relied on a manual review process that consumed too much time and effort. Engagedly automated the performance review cycles, reducing the administrative burden on employees and managers. The automation brought new efficiencies to the organization, shortening the time required for each review cycle and increasing overall productivity.
Consolidation of Processes
Engagedly offered a single platform that allowed Coupa to manage all internal processes in one place. By consolidating these functions, employees had a central location to access feedback, manage reviews, and track their compliance, eliminating the confusion of managing multiple systems.
Continuous Feedback and Learning Insights
One of the key features Coupa leveraged was Engagedly’s continuous feedback tool. This allowed Fear’s team to gather real-time feedback from employees and customers about their learning processes, enabling the company to make informed improvements. By providing these insights, Engagedly helped Coupa fine-tune their training programs and boost employee engagement.
According to Johnathan, the integration with Engagedly’s platform has been pivotal for Coupa. “We needed a system that would allow us to streamline reviews and get real-time feedback. Engagedly delivered exactly that and more. We’ve seen significant improvements in how we manage performance.”
Results: Increased Compliance and Efficiency
Since implementing Engagedly, Coupa has experienced several key improvements in its performance management and compliance:
10% Increase in Compliance: By simplifying the review process and making it more accessible, Coupa saw a 10% increase in compliance rates among employees. The ease and clarity of the new system ensured more employees completed their reviews on time.
Reduced Review Time: The time spent on performance reviews has decreased significantly, allowing both managers and employees to focus on more strategic initiatives instead of getting bogged down by paperwork.
Improved Feedback Process: The continuous feedback tool enabled Coupa to identify areas of improvement in their training programs, leading to better employee development and more effective learning outcomes.
A Smooth Onboarding Experience
The success of the platform was also attributed to the seamless onboarding experience provided by Engagedly. Johnathan Fear commended Engagedly’s team, especially Aaron Adams, for their dedication and responsiveness throughout the implementation process. Engagedly’s support team ensured that the transition was smooth and addressed any concerns that arose during the onboarding phase.
“The onboarding process with Engagedly was flawless,” said Johnathan. “Their team was attentive, proactive, and made sure we had everything we needed for a successful launch. It’s been a fantastic experience.”
Moving Forward with Engagedly
Coupa plans to continue expanding its use of Engagedly’s platform to enhance its internal processes further. With the current improvements in compliance and efficiency, Coupa aims to integrate additional features from Engagedly, ensuring that employees remain engaged and that internal processes remain optimized as the company grows.
The partnership between Coupa and Engagedly has proven to be a valuable asset in streamlining operations and increasing compliance rates.
Takeaways
10% increase in compliance after implementing Engagedly’s automated review process.
Reduced performance review time, allowing for greater focus on strategic initiatives.
Seamless onboarding and support from Engagedly’s team contributed to Coupa’s successful platform adoption.
Founded in 1993, Christian Care Ministry (CCM) is a non-profit organization that provides healthcare services with a focus on compassion, integrity, and excellence. Based in Melbourne, Florida, CCM is dedicated to serving underserved communities and fostering a positive, value-driven work culture. Their partnership with Engagedly has helped them align their workforce with their core values and improve employee engagement.
