Common Employee Complaints About the Workplace and How to Handle It

Being an HR professional, your ‌foremost duty is to maintain a healthy atmosphere at the workplace and look after your employees’ well-being to work in an appropriate atmosphere. But HR also has to deal with workplace complaints or employee complaints. Many people are guilty of ignoring problems and hoping they go away. But is ignorance the best solution? Ignoring workplace complaints often further damages a business and demotivates your team. As an employer, it’s essential that you resolve any issues quickly and with efficiency. 

Supervisors must take steps to protect themselves, the employee complaining, and those affected if it’s about another person. The working atmosphere impacts badly with an unhappy employee, and business productivity also hampers a lot. 

An employer or HR professional must maintain a certain professional rapport in their working environments. This opens the door for other employees in an organization to express their problems freely, which leads to a transparent and happy working atmosphere.

In this article, we will discuss some of the common employee complaints and how to handle them.

Types of Employee Complaints and How to Handle Them 

We can broadly categorize the employee complaints into three parts, as mentioned below:

1. Workplace Conflicts

Employee complaints can quickly turn a great company into a mountain of troubles, but you can jump-start your way to a more relaxed workplace by addressing all the gripes as and when they happen. These problems occur due to misunderstandings; business leaders often forget that employees have the same rights, and need to be provided with a relaxed and stress-free atmosphere.

How to handle workplace complaints

Employee complaints can quickly besiege a successful business. When this happens, it’s important to prioritize all issues along with the HR team immediately so as not to let any problems fester and grow into something too big that could damage the integrity of your company over time. A manager or business leader must hear what your team has to say, as regularly connecting with team members makes your employees feel comfortable and happy.

2. Pay Disparities and Low Pay

Wage or pay discrimination occurs when employees are paid less than their peers because of protected qualities. Gender, color, age, and religion are examples. These factors, however, cannot be the reasons why a business chooses to pay people less. For instance, salary discrimination would occur if a woman is paid less than a man for the same job and in the same job role.

Also Read: What is pay transparency? Pros and Cons

How to handle pay disparities properly

If a new employee complains about unfair pay, you’ll need to respond immediately to set the record straight. Often, this will not include a pay raise; however, if the information comes from specific outside sources, it becomes pretty clear that you need to address this immediately and inform the employee that there has been an error in the records. 

An employer needs to make sure to treat employees fairly, from paychecks to vacations. Ensure your employees know that they can come to you with questions and ensure their ‘fair’ treatment.

If an employee feels their wage is unfair, it’s vital for you as a business owner or immediate supervisor to respond in the most effective way possible. Your response could vary depending on how old the employee is in the system, prior experience, the roles and responsibilities, and the specialized skill and experience in that job role.

The explanation and employee satisfaction should reflect in such a way that the employee feels valued in the organization. Most importantly, they should see good career growth for themself.

3. Insufficient Vacation or Leave Structure

Complaints regarding insufficient vacation and high workload often come from the employees who have to constantly engage in their work due to an increase in workload and unavailability of a support workforce. 

Some employees within the same organization often have to take an increased workload. On the other hand, some employees have less work and get frequent vacations. These differences lead to employee dissatisfaction and workplace complaints. However, using workload management tools can help in spotting such issues early.

How to handle it properly

If your team members complain about their workload, first find out why. You may be able to do something about that or at least, provide them with sound advice and guidance on how they can deal with it daily. If you let the conversation stay focused on their workload, then you’ll never actually get around to finding out what’s causing the problem in the first place. 

The objective is to engage the individual, listen to their problem, try to find a solution that does not directly address their concern, and see what occurs. Tell them about the importance of the job role and if any changes can be done, proceed with it.

Where employees can complain?

In case of any workplace complaints, the employee needs to address the issue with the respective HR. Alternatively, they can handle the grievance or be subject to the separate grievance redressal portal of the organization.

Here are some grievance procedures that you can use: 

Informal discussion with the management

When an employee logs in a complaint, the immediate supervisor should schedule a meeting with the employee. Sometimes a casual discussion resolves problems instantly. And with a free conversation, both employee and management can reach a similar platform where a manager can explain and address employee grievances, and employees feel satisfied with the effective resolution.

For example, if an employee believes they deserve a promotion but haven’t earned one in several years, a manager can explain what things are required to get the desired result. Managers must acknowledge the grievance and actively listen to employee concerns.

Formal written complaint

Consider creating an employee complaint form. Ensure employees have access to the documents quickly and they also get to the right person assigned to investigate grievances filed by others. If your company already has such a procedure in place, make sure your employees know about it to access it if needed quickly. 

Handling Employee Complaints Effectively

Workplace complaints occur very frequently in every organization and every situation has its unique solution, which needs to be actioned immediately. One must handle every issue with attention and precision, and your primary goal should be to resolve complaints informally. 

Every company has a concrete grievance policy according to the law. Employees should stay informed of the point of contact if they have a problem, and the process and time restrictions for each action. 

Also Read: An HR’s Guide to Dealing with Employee Complaints

Here are some practical steps to handle employee complaints more effectively and smoothly:

Investigate and analyze the complaints properly

Not all problems require a hearing. Generally, it would be best to consider whether the complaint is valid. Check for issues and gather any relevant information. It may not always be necessary, but if the grievance involves other employees, they will need to be informed and given a chance to explain themselves and put forward their bits of evidence.

The HR department should always handle serious complaints. If not, the immediate manager has to look into the problem by themself. Upon receiving the complaint, it has to be addressed accordingly and there may be several approaches depending on the complaint, but they should be consistent each time they originate.

To investigate the complaints effectively, you can follow the following steps:

  • If there were any witnesses to the incident, speak with them all. Talk with all available witnesses and try to extract the exact information which generates the incident which triggered the employee complaint.
  • Examine all the evidence. While there could be overwhelming evidence to support one side or the other of a situation, there may still be some evidence that disproves everything seemingly proven. Don’t just take a person’s word for it – ask all those involved precisely what happened and look into every detail of information you receive so as not to spread rumors.
  • Gather all necessary documentation. Try to collect every document, file, computer information, or any other evidence related to the complaint.
  • Speak with the initial complainant once more. Revisit with the person who has made the initial complaint and cross-check with him/her for any information missed out on earlier. Also, clarify case of any discrepancies.
  • Consult with the senior management. After examining all the possible scenarios, you need to check for the company’s grievance redressal policy or seek pieces of advice from your senior management about what actions need to be taken to handle the complaint.

Responding to Complaints Timely and Properly

When dealing with employee complaints, they need to be responded to timely and effectively. Handle any problem on time and accurately by following a few important procedures.

  1. Take the right action in response to the complaint. You need to take any action immediately, wasting no time, be it writing to the higher hierarchy or implementing any policy changes. It’s crucial to take quick action.
  2. Inform the individual of measures taken to address the complaint. It’s necessary to keep the plaintiff informed of all actions and proceedings. In case of any other issue, give details about the resolution procedure.
  3. If the criticism was unjustified, inform the person who filed the complaint. If the complaint does not qualify according to the work rules, inform the employee about the correct procedure and company policy, and always maintain a compassionate view to not feel bad. Take this for future learnings.
  4. Continue normally and move forward. After resolving the complaint, move on and focus less on the complaint.
  5. Take a note of the complaint for your future reference. If you notice a pattern of the same complaint or the same person making another complaint, take a note for your future reference. 

Managers’ best practices for an employee complaint

Here are some best practices, which can be a handful for every manager in handling workplace complaints and trying to convince their down-line to maintain the company work rules.

1. Provide an employee handbook to all the employees

When you hire a new employee, please give them the company handbook to read before joining the team and taking on their role. Also, ensure that they sign a declaration, stating that they have received and read through it within a particular time frame after starting employment with your company.

It’s important to remember that an employee can use the employee handbook as a reference point while maintaining company guidelines and company work rules. Keep these guidelines at the ready in case of disputes and have them updated every year.

2. Hold regular meetings with the employees throughout the year

One of the most effective ways to prevent employees from filing grievances is by building positive and welcoming relationships with them. This will lessen the chances of them getting frustrated and having to file grievances.

If you meet your employees at least once a week, bi-monthly, or even once every quarter, there’s a greater possibility that you’ll be able to deal with any grievances before it escalates into serious issues.

3. Conduct frequent workplace training for managers and employees

Consistent workplace training to teach employees how to communicate more favorably with one another or even establish deeper relationships would help the entire organization. It may also be beneficial to arrange training directly related to your employee’s job responsibilities, but this also allows them to remain confident in their abilities and may foster progress in their jobs.

Conclusion

A grievance procedure may be necessary because it allows employees to express their workplace complaints to a manager or upper hierarchy. This allows all employees to have an opportunity to bring about workplace harmony by being themselves in a safe, happy, and collaborative workplace.

The proper operation of a grievance management system requires adequate records, experience, and equal treatment of all parties. However, some special conditions may exist, in which the processes require a more advanced modified approach, as mentioned earlier. A company’s HR has the right to make changes when needed according to the situation.

Maintaining a transparent relationship among the employees, their co-workers, and management reduces the need for grievance management. Furthermore, it develops mutual understanding, avoids workplace conflicts, and creates a clear road map toward the employee and organizational development.

 


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How To Manage Employees Who Are Shy?

A team comprises of different types of people. And it is their cumulative effort that drives high performance. Some employees are more shy than others, and it makes them uncomfortable sharing their views openly. Even then, their contributions are equally important and they must be taken into consideration while making decisions. Shy employees have their own set of talents and skills, and it depends largely upon the efforts of a manager to help them grow.

Continue reading “How To Manage Employees Who Are Shy?”

Problems With Annual Performance Reviews

Annual performance reviews are outdated. They do not provide clarity regarding an employee’s performance, moreover they can lead to disgruntled and unproductive workforce. But still many organizations are using them to conduct yearly performance evaluations. A research conducted by Gallup found that 86% of employees do not feel that their reviews provide fair picture of their performance.

In this article, we will discuss some reasons for ditching your annual performance reviews and adopt a continuous evaluation performance evaluation system.

Problems With Annual Performance Reviews

Here are some reasons why progressive organizations are letting go of their annual performance review systems and adopting a more systematic, structured, and continuous process.

1. It’s Annual

Yes, one of the problems with conducting the annual performance review is that it is annual. An entire performance review just once a year. Therefore, annual performance reviews are rightly hard to sustain. To cram an entire year’s work into a two page report or a 15 minute session seems impossible and not feasible, yet, that is how it happens, which of course leads to more issues.

An annual performance review will work when in the time leading up to the review the manager has been constantly checking in with the employees, has been offering feedback etc. When all of that doesn’t happen, and all a manager has is a day or so to prepare for the process, it is understandable that the review process might proceed in a less than favorable manner. It is easier to carry out a performance review twice a year instead of just once. It reduces the burden placed upon the manager as well as the HR and it also allows the process to be more organic, thereby reducing the chance of the entire performance review process failing.

2. It’s Not Managed Well

This is unfortunately true of most performance review processes at organizations. Organizations see the process as important but they don’t know how to make sure that is a valuable to both the employee and the manager. Performance reviews might begin at the end of the financial year, but a good performance review process has already begun much before that.

In order to make sure that the performance review process is valuable to both the employee and the manager, from the beginning, managers need to set goals and objectives, revisit those goals and objectives monthly, conduct feedback sessions frequently, and have some method to track an employee’s progress. That is how a performance review becomes valuable. Otherwise it is just another process that we carry out in an organization.

3. They Disengage Employees From Work

Rather than providing any benefit to employees, annual performance reviews can dissuade them from the path of productivity. An ideal performance evaluation system should engage and motivate employees to work and stay productive, but an inaccurate review can do a lot of harm to them.

Recency bias is one of the culprits that lets managers assess their team members based on their most recent interaction with them. With limited time available for managers to review all their employees, it becomes apparent that they are unable to take an employee’s annual progress into consideration.

4. Interlinking Salary Hike To Performance Reviews

Often, performance reviews are linked to salary hikes, which makes the process more stressful for both employees and managers. Every employee wants to get a salary hike, but it depends on a manager’s assessment of their contribution to the organization. If managers are able to accurately gauge the performance of employees and provide them with positive reviews, they will feel motivated. Otherwise, they may end up fretting and becoming disengaged from work.

5. Inefficient Performance Evaluation Systems

The traditional performance review systems used by organizations lack continuous feedback, check-ins, and goal tracking features, which makes them inept for conducting a fair and accurate review. With the changing demands of businesses, customer personalization, and changes in working setups, such systems have become even more incompetent. The only solution available to organizations is to switch to a progressive and continuous performance management system.

Engagedly’s powerful and employee-centric performance management system allows real-time evaluation of employees and offers actionable insights to managers to develop their workforce. Its other useful features, such as 360-degree feedback, OKRs, and learning and development, aid in the overall growth and development of employees. Additionally, it helps in conducting quick surveys to understand the pulse of employees and offers interactive dashboards for quick interpretation of data.


The right performance management review

10 Best Practices for Running Employee Engagement Surveys

Employee happiness is crucial to the success of any organization. Contented and engaged employees are more productive and driven, which may contribute to a positive and successful work environment. Thus, maintaining high employee satisfaction is vital; but, to do so, you must monitor the happiness of your workforce. 

Surveys are one of the most practical and successful solutions for measuring employee happiness. Surveys can help you understand the outlook of the employees and how well their performance is aligned with the objectives of the company.

However, having said that, a badly designed survey may be a waste of time and resources for your employees and your HR department. Therefore, it is crucial that you adhere to best practices when conducting surveys in order to improve employee engagement and get relevant data.

What is an Employee Engagement Survey?

A thorough understanding of your employees’ engagement levels is essential for determining whether or not your employees are happy. It would give you a clear idea about their inclination to stay with your company. This is where an employee engagement survey comes in handy. According to a new study of 5,000 U.S. families, just 45 percent of the employees are content with their jobs, indicating a dramatic decline in job satisfaction over the previous two decades.

Employee engagement survey questions can help you to understand a lot about an employee’s outlook; satisfaction; commitment toward his company, and the likelihood of remaining with the company. Further, an employee engagement survey can help to determine employees’ loyalty, enthusiasm, and dedication to their jobs.

It can be used to determine if employees’ opinions about their jobs, corporate culture, and management are in line with the organization’s or department’s objectives. 

All top-notch organizations prioritize and give high value to their work culture and employee engagement because highly focused and committed employees help them gain more customers while demotivated and uninvolved employees can lead to a loss of customers and negatively impact business.

Also Read: Implementing Employee Engagement Surveys

Metrics for employee engagement surveys

Employee engagement surveys are based on certain important metrics. You can use a questionnaire-based survey to elicit responses from employees in order to decide on important metrics to measure employee engagement. The metrics will focus on the following aspects associated with the employees:

  • Mental and emotional status of your employees
  • Employees’ degrees of motivation
  • Alignment of employees’ understanding with your broad strategic objectives and company goals.
  • Insights into the most effective means of enhancing employee profitability.
  • An analysis of survey responses, with an eye toward benchmarking across groups.

Employee engagement surveys and research are essential for developing a corporate culture that encourages employee loyalty and dedication. The survey should also capture all essential aspects to improve your workforce’s profitability and create a happy and productive workplace.

Why are employee engagement surveys important?

Performing employee engagement surveys is an effective method for gaining insight into what employees value and what matters to them the most. Continue reading to learn the most compelling reasons employee engagement surveys are so vital from a company’s perspective.

Organization development:

Having a clear understanding of factors like employee happiness, management/leadership performance, and company culture will enable you to set concrete improvement goals. 

You will also be able to uncover areas of best practice within your business by assessing employees’ engagement. By evaluating the employees’ engagement data, you may obtain insight into how a certain department is attaining high levels of engagement. Using department-level engagement data, you can implement the same best practices across the firm. 

Simply said, feedback from an engagement survey will provide you with valuable, meaningful data that you can use to promote organizational development.

Measure employee commitment:

The main purpose of employee engagement surveys is to determine the degree of employee engagement. You can uncover the level of employee engagement by measuring the major drivers of employee engagement. While there are no universal drivers of employee engagement, the following criteria are often evaluated: 

  1. Promotion
  2. Recognition 
  3. Future prospects 
  4. Compensation 
  5. Job role
  6. Training
  7. Workplace culture

Boost employee involvement and commitment:

Once you’ve determined the level of employee engagement, you can develop a strategy to boost it. The information received from the evaluation will enable you to discover organizational engagement strengths and weaknesses. Once you have identified the changes to be made, you may select priorities, assess resources, and develop a timetable for execution. You may design a company-wide engagement strategy or concentrate on specific action areas for each division.

Give your employees a say in their job role:

Employee engagement surveys are vital because they provide a platform for providing their candid inputs. It is a chance to build two-way communication and engage employees in the planning and growth process. By providing them direct access to the management team and allowing them to be part of the planning process, employees feel they are respected and have a stake in the organization.

Performance metrics:

By carrying out employee engagement surveys, you will be able to generate benchmark data, enabling you to compare performances. To elaborate, you may compare your findings to statistics from related industries to get a sense of how your company stacks up against others. In addition, benchmarking enables you to determine if some challenges are unique to your organization or industry-wide.

Also Read: Why is employee engagement important for your company?

What types of employee engagement surveys are there?

Employee opinion and satisfaction surveys, and employee engagement surveys, make up the three most popular forms of employee surveys.

Employee opinion and satisfaction surveys: Employee satisfaction and opinion surveys, commonly referred to as climate surveys, gauge employee perspectives, attitudes, and impressions of their firm.

Employee culture survey: The purpose of an employee culture survey is to determine whether employees’ perspectives and values conform with those of the company or specific departments.

Employee engagement surveys: Employee engagement surveys assess employees’ dedication, drive, sense of responsibility, and enthusiasm for their job and company.

Employee Engagement Surveys
Courtesy – Harvard Business Review – Getting the Truth into Workplace Surveys

How often should companies run employee engagement surveys?

Performing an employee engagement survey actually depends on your business; its present status and the goals you’re pursuing. Before deciding on a survey cycle, your Human Resources department must evaluate a myriad of factors before launching a formal feedback program, such as:

  • The size and demographic makeup of the organization.
  • How responsive are both the managers and the workforce to the survey inputs?
  • How does the organization intend to use the feedback?

The lowest levels of employee engagement are related to individuals who are requested to take surveys less than once per year. Surprisingly, even firms that do not conduct any surveys have some levels of employee engagement. 

In no way should this mean that you should never conduct a survey of your employees; rather, it emphasizes the significance of developing a thorough listening strategy that seeks useful inputs and feedback from employees continually.

Once your employer has built a listening strategy that emphasizes implementing employees’ inputs, perform surveys four to five times per year for best outcomes. 

Add pulse and lifecycle surveys to a yearly employee engagement survey to measure the performance of your HR efforts. Ensure that you take actions based on your findings to increase employee engagement and development.

Employee Engagement Survey

What are the best practices for running employee engagement surveys?

Given below are some of the best practices you can employ while conducting employee engagement surveys.

  • Begin the survey with clarity:

A survey must always have a clearly stated purpose. Your employee satisfaction survey questions should measure the attitudes, motives, and views of your employees and help you to determine how they feel about their job and the company.

Hence, before you begin drafting your survey questions, you must have clarity about the following aspects of the survey: 

  • What is the best way to obtain relevant information and insight into employee engagement? 
  • Are you interested in finding out employee contentment levels in your organization, or are you trying to figure out ways to increase it?
  • What are you attempting to learn or quantify? 

 

  • Choose a relevant audience:

Once you have clearly defined goals, you may discover that not every employee needs to participate in your survey. Depending on your objectives, it may make more sense to concentrate on a certain group of employees. Whether you want to focus on a certain department, new recruits, or low-level managers, narrowing your survey to a specific group will give you more accurate results.

  • Be more specific while drafting questions to get relevant answers: 

Creating an interesting questionnaire that augers well with everyone is difficult, although surveying the whole organization may first seem simpler. Asking the same set of questions to upper-level managers and team members renders the entire process of surveying employees futile. 

Instead, employ highly targeted surveys that will enable you to ask more specific and important questions, hence increasing the relevancy of each survey.

  • Increase Participation Rates:

Creating an outstanding survey can be challenging, especially when employees do not feel compelled to answer your questions. Without a high participation rate, you would not get accurate and relevant information. 

In fact, 29% of employees believe such surveys are useless. With an average response rate of 30%, it is essential that as many employees as possible participate. 

While there are several methods for increasing response rates, keeping surveys brief is the most effective. Surveys that take more than 7-8 minutes to complete have a 20% abandonment rate.

Offering rewards is another approach to increase involvement. Fuel the competitive spirit of your employees by organizing a contest amongst the employees, working in the various departments or locations of the company. 

Rewarding the employees or department with the highest participation rate with a prize will encourage them to take part in future surveys. At the end of the survey, don’t forget to thank participants, as this would make them feel valued.

  • Assure Confidentiality:

If you want direct and honest responses to your questions, you ensure your employees may complete the survey anonymously. Employees will provide candid feedback and express their true feelings without fear of reprisal or judgment if confidentiality is maintained. Assure your employees that their responses will be kept strictly secret to increase response rates and get honest feedback.

There are many methods for conducting anonymous surveys. You can perform anonymous voting through online software such as Engagedly solution, which allows to conduct employee surveys with neither the survey author nor the administrator able to see employee choices.

  • Select the appropriate questions:

The nature of your inquiries will impact the nature of the responses you get. While Yes/No questions may be useful, including a combination of multiple-choice and open-ended questions will be much better.

You need to strike a balance by using the Likert scale type of questions, based on an agree/disagree answer format (agree, strongly agree, neutral, strongly disagree, and disagree) with open-ended questions. Ensure that the survey is both simple to complete and informative.

Likert-Scale-Smiley-Rating-Question-Example

  • Using Pulse Surveys:

Adopt a rapid and regular Pulse Survey in lieu of an annual survey that will take an hour to complete. Annual surveys, although being standard and providing more extensive responses, are not the most effective method for measuring employee happiness. Instead, shorter and more frequent Pulse Surveys are more effective.

Despite the newness of pulse surveys, they may give a real-time evaluation of employee happiness over time, making it simpler to identify engagement patterns. 

When performing a pulse survey, choose four to ten specific questions depending on your objectives. The questions should include topics related to engagement, happiness, workload, emotions about the firm, and work-life balance, among others.

Also Read: The Complete Guide to Employee Pulse Surveys
  • Utilize an easy-to-use platform:

Conduct the survey on a platform that employees may find easy to understand and use. 

Software such as Engagedly is easy to use and allows the employees to reply to the survey questionnaire quickly and without interruptions.

  • Share the findings with employees:

Lastly, remember to share your findings with your employees! Even if the outcomes are not as expected, it is essential to discuss them with your employees if you want them to feel appreciated and make them believe their ideas matter.

Moreover, openness demonstrates that management is receptive and willing to make required adjustments.

  • Show the intent on taking action.

Finally, until you take action after the employee engagement survey, conducting the survey is meaningless! The data you unearth must be translated into concrete initiatives that would increase employee happiness in your firm. 

Build employee trust in your leadership by concentrating on a few simple improvements that show your willingness to act while crafting a more thorough strategy for the larger challenges.

Conclusion

Conducting an engagement survey should be part of a broader effort to boost morale among employees. The thoroughness with which you execute your engagement survey and solicit responses reflects the rigor with which you approach the overall employee engagement survey process.

You can use a software such as the one offered by Engagedly to conduct Likert scale and Pulse Surveys and to provide feedback to the employees anonymously so that they can work on the areas of weakness. Using software would also encourage more employee participation, as it would be conducted anonymously.

But most significantly, you must transform the insights you unearth into tangible initiatives that increase employee happiness within your firm. Build employee trust in your leadership by concentrating on a few simple improvements that show your willingness to act while crafting a more thorough strategy for the larger challenges.

free e10 Survey


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Employee Management: 7 Questions Every Manager Should Ask from Unhappy Employees

As a manager, you may have heard the phrase: Happy employees make happy customers. This idea rings true as a pool of joyful and contented employees can serve customers better. Doing so will make customers a happy camper, whether they receive goods or services from your company. Ultimately, employee happiness can translate into a boost in your business.

Unfortunately, some employees in many companies and organizations aren’t happy. This feeling can get attributed to several factors such as unjust compensation, lack of benefits, stagnant career growth, zero-to-minimal employee engagement, poor management, and business burnout.

In most cases, these employees end up tendering their resignations. While some employees quit, others choose to stay to pay their bills. However, they become unhealthy at work, influence colleagues, affect productivity, and hurt the business.

As a manager, you do not only conduct stay interviews with your top performers and loyal employees. It’s imperative to sit down and talk to your unhappy and dissatisfied employees. Find out what critical questions you should carefully ask them.

Why It Pays to Have Happy and Content Employees

recent study showed how happy and engaged employees make customers a priority. 

The researchers used the Glassdoor database consisting of several insights about employment experiences. They studied its data and information about jobs, salaries, business ratings, and customer reviews. Their objective was to understand the impact of employee satisfaction on employee retention and not to mention customer satisfaction.

The results revealed a strong correlation between employee happiness and customer satisfaction. It showed that the happier the employees are, the better they can serve and the more satisfied their customers will be. It’s safe to say that employee happiness can lead to a boost in business.

Also read: 10 Actionable Tips to Boost Workplace Satisfaction

On a more specific note, here’s why it pays to have happy and contented employees:

  • Employee retention: It’s easy for unhappy employees to leave the company or organization. They don’t only hurt your attrition and performance, but they can also cost your business. Look at your applicant tracking system and how hard it was for your recruiters to hire the right people. When these employees leave, they’ll have to start from scratch. Making your employees happy ensures that they’ll stay for the long term.
  • Employee engagement: Happy employees are most likely to engage in various activities in your business. They’ll not only be active but proactive in a handful of ways. They can help contribute to the progress and success of your business.
  • Improved workplace culture: Workplace culture boils down to what the management does and how the employees usually react. If you have happy employees, you can have a positive working environment. You’ll have positive energies resonating within the four walls of your office.
  • Increased productivity: Happy employees in the workplace will always go to work on time. But not only are they punctual and always present, but they can also be very hardworking. You’ll be amazed at how productive they can be almost every day.
  • Quality output: Besides productivity, expect happy employees to deliver quality outputs. They have no time to rant and complain. Instead, they focus more on accomplishing their tasks and giving their best.
  • Customer satisfaction: With increased productivity and quality services your happy employees provide, the receiving end will greatly benefit — your customers. They will always be satisfied with your products or services.
  • Business profitability: All the benefits above, from increased productivity to quality outputs to customer satisfaction, can lead to one thing: A boost in your profits!

How to Deal with Unhappy Employees – Ask These Seven Questions:

Happy and content employees can do a lot for your company or organization. On the other hand, miserable and dissatisfied employees can negatively impact your business. 

As a manager, you must be a keen observer. As soon as you notice negativities looming overhead in the workplace, take concrete action immediately. Schedule a one-on-one dialogue with these unhappy employees. 

Most importantly, make sure to ask the following questions:

1. How are you generally feeling at work?

This question will either confirm or dispel your assumption about whether or not your employee is happy at work. It must be the initial question to ask. 

It’s like asking, “how are you?” However, the question gets framed such that it reveals your employee’s general feelings towards work. However, you have to dig in further with the following question.

Also read: Workplace Wellbeing Questionnaire: Best Practices

2. Do you love what you’re doing in the workplace?

This question is a straightforward way of asking if your employee is happy or not. After the subtle initial query, you want to get the answer straight. 

This question will immediately confirm how happy or frustrated your employee is at work. Or chances are, your employee is generally okay but merely has minor issues to be remedied.

3. What do you love the most and least about your work?

This time around, you want to weigh your employee’s level of happiness. So it’s right to ask what they love about their work and what they don’t. 

While some employees are either downright happy or miserable, others have mixed emotions towards their work. 

So never immediately assume the extreme sides of happiness. In some cases, employees merely have a fleeting emotion towards a temporary work issue.

4. How are your working relationships with your colleagues?

Now, you may want to dig in further about the reason for the employee’s unhappiness. For the most, it may have to do with their working relationships with their colleagues that are causing them stress

For instance, they probably have a conflict with another team member. If that’s the case, you can let both meet halfway or put them in different teams.

5. What do you like the most and least about the management?

In most cases, the management makes the employees unhappy. They require employees to work hard to please the clients. These employees become burned out, thus wanting to quit.

As a manager, this scenario is the best time to get actual feedback from your frustrated team members. Have an open dialogue and allow them to express themselves freely. Be sure to collate all their rants and sentiments. 

Ultimately, let them understand what the management does and assure them that you’ll work on some areas of opportunities.

Also read: Continuous Feedback: What Is It and Its Benefits

6. Do you have any requests about your compensation and benefits?

Aside from the management, the salary is the primary culprit employees become unhappy at work. It’s all the more frustrating if they know that they are unpaid. In this case, you can only do so much in motivating your employees to work. 

David Patterson-Cole, the CEO and Co-Founder of Moonchaser said that the best course of action for any salary issue is to refer your employees to HR. 

He said, however, that “As a manager, you can teach your employees how to negotiate if you truly want to help them. Your company probably provides yearly appraisals based on the employees’ performances. You can help them justify their appraisal by providing performance reports.”

7. How can I make things easier for you at work?

The purpose of this one-on-one dialogue isn’t only to know if your employee is happy or not. As a manager, your primary goal is to see what you can do to help them. 

Once you find what area causes their level of unhappiness or dissatisfaction, you can find the right solutions to this. But on the other side of the spectrum, it is also the employee’s responsibility to find their happiness in the workplace. So it’s just right to ask how you can make things easier for them at work.

Keep in mind that workplace happiness entails intrinsic motivation. As a leader, figure this out and see how you can help your employees. In the end, it’s not all about offering extra perks or providing amenities. It’s about recognizing talents and empowering your employees.

Employee Happiness Translates into a Boost in Business

Employees can make or break a business. 

In general, employee happiness can boost a company or organization. As discussed above, it can ensure retention, trigger engagement, and improve workplace culture. It can also increase productivity and yield quality outputs. Ultimately, it can lead to customer satisfaction and business profitability.

But when you have some unhappy and dissatisfied employees, you must take prompt action. Be sure to schedule one-on-one dialogues with these employees individually. While at it, be highly critical in asking the right questions by following those recommended above. 

Once you get valuable insights from them, you can now decide how to help them. As a manager or leader, you have the responsibility to take care of your people. Ultimately, you have the power to make them happy and satisfied!

 


Want to know how Engagedly can help you mange your employees better? Request us for a demo.

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All You Need to Know About Virtual Icebreaker Activities

One of the most essential aspects of the onboarding process is helping new recruits to connect with their colleagues and make them feel like a part of the team. This encompasses both occupational training and a process of personal familiarization, trust development, and socializing. Allowing team members to get to know each other fosters comfort and lays the groundwork for collaboration between new recruits and their colleagues.

The icebreaker, a relaxation activity for employees, helps to break the ice between new recruits and existing team members. Icebreakers can also be games or discussions that help you and your team members get to know each other better and spark discussion. Primarily, they are meant to “break the ice” between employees who don’t know each other much. One could get to know a new team member, or it might be used to kick off a training session or a team activity.

However, would this approach work for remote employees as well? Yes, “virtual icebreakers” are an excellent method to overcome one of the most significant obstacles associated with managing a remote workforce. ‍This blog would introduce you to the concept of a virtual icebreaker session; how it strengthens a team; when to use it; how to design one; its benefits, and much more.

Also Read: Onboarding Survey and How to Conduct it

What is an Icebreaker activity?

An icebreaker is a question-based activity, puzzle, or conversation that is designed to familiarize team members with a new team leader, a new team, or a new workplace, and encourage sharing and learning. When it comes to picking the new recruit orientation icebreakers, there are no rules. 

Some are rather straightforward, such as “problem-solving game, “some trivia,” or “Rock-Paper-Scissor game.” Thus, some icebreakers are physical activities or interactive ice breaker games, while others may be intellectual and some are discussions.

Virtual icebreaker process

Virtual ice breakers are identical to conventional ice breakers, but they are done using online mediums (a video call, web chat, or a conference call). They may be helpful to your team in a variety of ways, as outlined below:

  1. Inspire employees to get better acquainted with one another.
  2. Enhance better communication and establish rapport within the team.
  3. Incorporate a sense of fun, competition, and interaction into team meetings and brainstorming sessions.
  4. Assist employees in feeling calmer and more optimistic, as well as in reducing emotions of isolation and loneliness.

A virtual icebreaker: When to use it?

If team members work in different locations and cannot meet in person, virtual icebreaker ideas may assist them in getting to know one another and developing a natural connection. Another instance in which virtual icebreaker activities would be beneficial is when businesses combine or when a company is acquired.

Fun and good ice breaker activities may be an excellent method to introduce new members to a team informally. This will assist new recruits in learning more about their new colleagues (and vice versa), allowing them to create new bonds immediately.

The crucial role of icebreakers in fostering collaboration in a workplace

Icebreaker activities help lighten the mood, foster camaraderie and give an opportunity for team members to express their opinions, likes, dislikes, and distinctive traits in a fun environment. They are often amusing and bring team members together who turn resilient during chaotic times.

Moreover, icebreakers not only boost employee engagement but also turn out to be an effective tool for business growth. 

Well-designed virtual icebreaker activities may assist team leaders and human resources colleagues in gaining useful knowledge about team talent and employees’ skills. This information may be used for a project as when a need pertaining to their skills and talent arises.

Factors to consider while designing virtual icebreaker activities for employees

You can follow the below techniques to design your virtual icebreaker.

Clarity

You need to have clarity on which employees will be part of the icebreaker process. Are you merely introducing employees to one another for the first time, or are you bringing together employees from various levels within your organization? Do you wish to bring together individuals from diverse cultures and backgrounds? You’ll need to navigate these distinctions delicately and ensure that everyone understands and participates in the icebreaker activities.

Breaking the ice with objectives

Are you performing icebreaker exercises in order to resolve project-related issues? Or is your goal more sophisticated, such as you want to inspire participants to think creatively or to address a specific problem?

Your icebreaker will be effective only if everyone feels comfortable taking part in it. Therefore, assist employees in feeling at ease and consider if there are any impediments, such as language or cultural issues.

Timing

Your organization’s employees, based in various locations, may participate in virtual icebreaker activities. Therefore, take into consideration various time zones and their associated degrees of comfort. Besides, regarding activity timing, determine if you want a brief five-minute exercise or something more substantial for your icebreaker activities, depending on your goals.

Process

You’ll need to decide whether the same employee would lead the virtual icebreaker activities or to implement a rotation policy – who gets to choose and lead the activity? Decide if this will be a regular exercise or a onetime activity.

Location and technology matter

Be mindful of where your participants are likely to be when virtual icebreaker activities start. Will they all be at home or traveling? This may influence the time they can devote to the call, as well as their degree of involvement and engagement. 

Ascertain that everyone uses a similar video chat software and is comfortable with its operation prior to the meeting. Additionally, bear in mind that some may have issues with their internet connection.

Last, decide the format of your icebreaker activities. Will employees make use of a webcam or will a voice call suffice?

When are virtual ice breakers ineffective?

If your team works remotely and is already in touch regularly, participants may see the exercise as condescending or pointless.

If employees are under extreme time constraints, ice breakers may not be effective. Spending time on a “fun” activity may certainly distract and irate workers who are working under duress and have a lot on their plate, or who are meeting to handle a crisis or emergency.

When a new member joins an existing team, an ice breaker may help to break down harmful groupings. Such team members may initially oppose the effort, assuming it is a waste of time. If this is the case, explain why you believe it is a smart idea and urge them to participate completely in the activity.

Virtual icebreaker games for remote employees-

Here is an overview of some of the most popular virtual icebreaker games and activities below.

  1. Icebreaker Shoes

This is a very common icebreaker game for virtual team meetings. You might invite participants to take a photograph of their shoes and share them over the intranet with the team members. The photographs must be uploaded prior to the commencement of the meeting.

Once the meeting begins, you might invite each person to talk something about their shoe choice. A fascinating component of discussing shoes is that participants may also bring up their hobbies, behavior, interests, or aspirations. For instance, describing about formal and polished shoes may elicit discussion about an employee’s ambition to be in a leadership role or his habit of achieving perfection in whatever he does.

  1. Make a guess who it is

A guessing game helps employees to get to know one another well. Prior to the meeting, conduct a survey among employees in which they would respond to questions such as “Which is your favorite song?” Later, a song will be played and certain employees will be asked to guess whose favorite song it is.

  1. Riddle contest

A riddle or mental challenge may be an excellent way to start a discussion. Here, you provide a hard yet solvable challenge for your team to consider. For instance:

  1. What is densely packed with holes yet still contains water? (Answer – sponge). 
  2. What stands in front of you, but you cannot see or feel it? (Answer – future).
Also Read: Important Tips to Tackle Teamwork Challenges
  1. Time Travel Machine

Time Machine is a very successful professional tool, serving as a creative virtual icebreaker for distant teams.

The host or meeting organizer invites participants to consider a time in the future or past to which they would want to visit, seated inside a time machine. Once they have determined the time, they must discuss the location they want to travel to and the people they wish to meet. They must provide a rationale for each of their responses.

  1. Personality evaluations

Conduct a personality test or an interesting quiz before a virtual encounter. For instance, if a new movie is released, employees may take a quiz to determine which character they resemble the most. Then, at the meeting, everyone may present their insights.

You may also ask participants to photograph some of the most important objects on their work desk. It might be a souvenir, a present, or a picture stand. Participants might discuss the object’s relevance in their professional and personal lives. This dialogue might give you an idea about a person’s personality.

  1. Culinary Affiliations

Identifying culinary interests is a nice icebreaker activity to play with distant teams. Each participant may talk about his favorite food, either as a recipe or a photograph. Then, other employees will be asked to guess whose favorite food is it.

If your team is spread across different locations, the culinary game is a fantastic way to get familiar with the local eating customs and original cuisines.

  1. Simulated Problems

Present an issue that employees may encounter in the course of their job and encourage them to discuss ways to fix it. Invite team members to propose a solution and justify why they would take certain measures. This icebreaker allows you to see how your team members collaborate.

  1. Expectations and worries

Employees are asked to share hope and fear they always have with the rest of the group. This might serve as a springboard for conversation among employees to allay fears and anxieties.

Benefits of virtual icebreakers for remote teams

As per a Gallup research survey, “virtual team-building activities result in an improvement in employee performance, with a 41% reduction in absenteeism and a 21% gain in profitability.” Various benefits of virtual icebreakers for remote teams include:

Adaptation

Regular virtual icebreaker activities for employees aid in the rapid adaptation of your team to a new remote work environment. 

Community

“Community” in the corporate world refers to an association of employees who have similar goals, ideas, or competencies. However, the community is not limited to those people who congregate in a room. Community building is a process, and the practice of employing icebreaker activities allows employees to get to know one another. 

For instance, when you discover what you have something in common with your colleagues, you will feel more connected to them; will be more supportive, and will cooperate to accomplish goals.

Interaction

Interaction is an integral part of team-building exercises. Even a few minutes of icebreaker activities may elicit laughter; open discussion, or debate. Most significantly, it avoids a compartmentalized work atmosphere, which promotes inefficiency.

Empathy

Empathy is the capacity to see events or circumstances through the eyes of someone else. Empathy is critical for developing a good team because it enables team members to take a step back; consider others’ perspectives, and then cooperate to make choices, or at the very least, decide while considering the effect on others.

When teams lack empathy, they cannot perform successfully because they, in essence, do not care. The icebreaker encourages participants to see their colleagues’ challenges in a new light, allowing them to be more compassionate.

Conclusion:

Virtual icebreakers are an excellent approach to get remote teams to interact and establish rapport. Additionally, they help improve communication; stimulating creative thinking and developing internal networks. It aids in forming a bond between new recruits and their colleagues in a positive, fun, and engaging manner.

Prior to deciding on which virtual icebreaker to utilize, there are many factors to consider. Consider your primary aims and objectives of icebreakers activities; remote employees’ time zones, comfort, and their culture variance, and type of devices used by them. You can create virtual icebreakers to assist new employees in interacting with work colleagues and to strengthen bonds among existing employees while providing a break from the grind.


Want to know how Engagedly can help you mange your hybrid employees better? Request us for a demo.

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Onboarding Survey and How to Conduct it

Employee onboarding is the process of assisting newly recruited employees in adjusting to the social expectations and performance dynamics of a company. This method assists skilled recruits in swiftly adjusting to their new jobs and also in acquiring the required knowledge and abilities to perform productively within the company.

Your onboarding program should be able to provide new hires an opportunity to learn about your organization; your corporate culture; and what role they would play in the organization’s growth. Importantly, employee onboarding should be more than a maze of paperwork for new recruits in the name of the onboarding process.

Companies that fail to appreciate the critical nature of employee onboarding surveys in the modern era may face far-reaching implications. Thus, employee onboarding exercises must be well-thought-out and revised frequently to acquire meaningful insights and avoid being seen as a burdensome endeavour.

Keeping these factors under consideration, well-thought and structured onboarding survey questions would be the best methodology to adopt to ensure a successful onboarding process. Onboarding survey questions help to gather feedback from recruits about their first few weeks of employment, as well as an assessment of the success and efficacy of their onboarding program. Employee onboarding experience survey insights would assist an HR department in identifying areas for improvement in your onboarding programs. Then, accordingly, the HR department can take action to rectify the mistakes it is committing.

We’ll explain what is an onboarding survey; why it is crucial for your company, and how to design your first one in this complete guide. Continue reading to learn what type of questions (open-ended and scale-rating questions) to ask your team’s newest members in an onboarding survey.

Get to know the practices to implement in an onboarding program that ensure your employees have a long, successful career in your organization.

Understanding the process of an onboarding survey

Employee onboarding surveys are conducted systematically as a part of the employee onboarding process for newly hired employees. This feedback given during the survey helps to measure new recruits’ satisfaction with the onboarding process and their overall recruitment experience.

New hire onboarding survey questions help HR management and leadership to optimize and enhance the investment they make in recruiting and training new employees by gathering data from each new hire, including information on:

  • How content they are
  • Their manager’s opinion
  • Orientation processes’ efficacy
  • Possibility of continuing with the company

Even if you believe your business currently does an amazing job of training new employees for long and illustrious careers with your company, onboarding surveys may help you fine-tune your program and ensure you’re offering an unparalleled experience to every recruit. 

After all, new recruits are experiencing your onboarding resources for the first time, and they may pick up on something you overlooked. Their fresh viewpoints, along with their prior onboarding experiences, will offer a lot of knowledge that you can tap into and utilize to enhance your organization’s new recruit experience.

Significance of onboarding survey questions

You may also be shocked to find that, according to Gallup’s 2017 State of the American Workplace Report, just 12% of workers strongly feel their company does an excellent job onboarding new employees. A poorly handled onboarding process not only alienates new workers by making them feel uncomfortable but also creates an irreversible first impression.

New recruits who have an unsatisfactory onboarding and induction experience may mistakenly conclude that the company is poorly managed, and that they made a wrong choice by joining the company. 

In this context, Liz Pavese-Kaplan, Ph.D., Principal Consultant of Employee Experience at Qualtrics, thoughts that onboarding new employees is a make-or-break opportunity for organizations is true to a larger extent. Employee onboarding is a vital step in the employee lifecycle since it lays the groundwork for new recruits’ success in your company.

Employee onboarding survey questions allow you to familiarize new hires with your company’s culture, goal, vision, and fundamental values; thereby, encouraging them to feel immediately connected to the team. The employee onboarding experience survey will provide you with vital insight into the effectiveness of your recruiting strategy, and it reassures employees that their views and feelings about the organization are being heard. Thus, onboarding surveys are indispensable because they enable you to listen to and understand your new recruits’ demands. 

The workforce is continuously evolving, and new hires often have needs that their predecessors did not. Maintaining an open channel of contact with your new hires will help you stay informed of these developments and identify concrete ways to improve your onboarding program.

Also Read: 10 Amazing Employee Onboarding Examples

Benefits of well-designed onboarding survey questions

A survey on employee onboarding experience may provide a business with a plethora of advantages. Several significant advantages of onboarding survey questions include:

Determine what works and what doesn’t:

By conducting an onboarding survey, you may ascertain what works and what doesn’t, what needs to be improved, and possibly, unforeseen factors affecting employee retention that you may not be aware of.

Establishes the tone for the employment experience as a whole:

A strong onboarding process establishes the tone for employee engagement. By focusing on corporate culture, employee development, and regular check-ins, you show to new recruits that your company cares about the employees’ success and growth in terms of knowledge and advancement. 

Extending these key areas beyond the onboarding process ensures your employees are satisfied from the moment they are hired to their retirement.

Productivity: The more effective the onboarding process, the quicker new employees become productive and provide value to the organization.

Endorsement: A more effective onboarding process has been found to improve the possibility that new employees would recommend your organization as a place to work, thereby bringing in top talents.

Higher employee retention:

An effective onboarding program that delivers an exceptional employee experience may go a long way toward not just retaining talents, but also attracting outstanding potential candidates. Once you’ve delivered a world-class onboarding experience, get feedback from new recruits using new hire onboarding survey questions.

What should an onboarding survey must ideally include?

The onboarding survey questions should include both open-ended and scale-rated questions, enabling the collection of both quantitative and qualitative inputs. You may use a number scale, ranging from 1 to 5, to evaluate the preciseness of feedback. 

Alternatively, you can use the Likert Scale, which includes various alternatives, ranging from ‘Strongly Disagree’, ‘Agree’, ‘Neutral’, ‘Disagree’, or ‘Strongly Agree.’

While rating scales make it simpler to gather, evaluate, and improvise on employee inputs from onboarding survey questions, open-ended questions enable you to understand your employees’ views and have a deeper understanding of their thought processes.

Questions to ask new employees during their onboarding process

Given below are new hire survey sample questions. The questions are open-ended employee onboarding survey questions; employee onboarding scale-rated survey questions (on a scale of 1 to 10); and Likert scale-rated survey answers, based on employee satisfaction. 

Open-ended employee onboarding survey questions

The following are some open-ended onboarding survey questions that can be used during an employee’s onboarding process, following his first few weeks on the job. 

  • It has been a few weeks since you started working. Do you have a thorough understanding of what is required of you in this position now?
  • What can we do to assist you in doing your work more effectively?
  • Are you satisfied with your job, career prospects, and does it fulfill what you had expected of it?
  • Do you feel you are able to do an assigned job easily, facing no challenges? 
  • If you had come across any biggest challenges while working, what are they? 
  • Do you believe you have all the tools and resources necessary to do a good job?
  • Is there anything about our onboarding procedure that you dislike?
  • Which aspect of our onboarding process do you like the most?
  • What additional measures should we incorporate according to you to enhance our onboarding process?

Employee onboarding questionnaire, rated on a scale of 1 to 10

On a scale of 1 to 10, the following are some employee onboarding survey questions

  • If you had to rate your onboarding experience, how would you rate it on a scale of 1 to 10?
  • How would you rate the level of reception you have received on a scale from 1 to 10?
  • In your opinion, how valuable do you feel you are at work on a scale of 1 to 10?
  • How pleased are you with your employment so far, on a scale of 1 to 10?
  • On a scale of 1 to 10, how well do you believe you fit into our work culture?
  • On a scale of 1 to 10, how comfortable do you feel as a member of your team?

Likert scale-rated survey answers, based on employee satisfaction

Kindly take a few moments to share your thoughts on your current employment position and organization.

You can check-mark an answer, based on the scale’s responses (1 – Strongly Disagree, 2 – Somewhat Disagree, 3 – Neither Agree Nor Disagree, 4 – Somewhat Agree, 5 – Strongly Agree)

  • I am pleased with the onboarding process.
  • I am confident about my personal and career development and advancement.
  • I am content with my current job prospects.
  • I have access to all the resources necessary to do my work effectively.
  • My objectives are well defined.
  • My team members make me feel at ease.
  • I’m happy with my workplace.
  • I feel as if I am a part of the organization and its work culture
Also Read: 6 Trends That Will Shape HR Strategies In 2023

Best practices for implementing the onboarding process for new employees

It might take months to train a new employee so that they can be acquainted with the necessary knowledge, skills, and behavioral patterns to contribute to the organization’s success. This may last up to a year and it’s very hard to design a precise onboarding agenda, timetable, or template to tune an employee as per the organization’s expectations and goals.

Thus, supplement the onboarding process with the best practices, described below, that will measure the success of the onboarding process.

Best Practice #1: Begin planning the onboarding process for your new recruits before the first day of work.

Best Practice #2: Develop outstanding recruiting and welcoming procedures that will leave an excellent and memorable first impression in the mind of the new recruit.

Best Practice #3: Involve the most important members of your organization, such as team members, managers, senior leaders, and founders in onboarding events to build an engaging business culture.

Best Practice #4: Utilize an onboarding solution, such as Engagedly, which provides employee surveys with extensive analytics and reporting. It offers automated, integrated solutions in an employee’s journey that avoids data input duplication; decrease reliance on paper forms and expedite the entire process. Additionally, they ensure that the onboarding process runs well throughout the crucial first few days and weeks.

Best Practice #5: Establish a living trust agreement with your employee, since trust is the bedrock of every great working relationship, whether it’s among team members or between a management and a team member. It should be cooperatively developed, documented, evaluated, and updated regularly. 

Best Practice #6: Conduct regular one-on-one meetings with team members to build strong and productive relationships.

Best Practice #7: Provide opportunities for new hires to connect with work colleagues by scheduling brief introductory meetings; assigning an existing fellow employee to function as an advisor or buddy to the new recruit; organizing a team lunch or team-building event to foster a more comfortable, informal environment for getting to know one another, and preparing a welcome video for the new hire prior to his first day of work.

Best Practice #8: Give the new recruit the opportunity to describe and express what they need to settle in and provide your feedback. This demonstrates that you value inclusiveness and belonging.

Best Practice #9: Conduct an “offboarding” exercise to determine the most common reason employees leave your company and how you can retain them.

Final Thoughts

Employee onboarding surveys can assist you in improving the onboarding process and retention rate of your organization.

According to Wynhurst group research, employees who undergo organized onboarding are 58 percent more likely to stay with the organization after three years of joining.

To ensure that your onboarding process is engaging and successful, you may consider working with Engagedly software to create, manage, and monitor your onboarding surveys. With Engagedly, you can schedule onboarding survey questions automatically, based on an employee’s start date; customize survey templates, and simply analyze employee responses to identify concrete ways to enhance your onboarding program.

Talent Management Software

10 Ways to Create the Best Employee Onboarding Experience

Providing your new hires with the best employee onboarding experience is one of the surest ways to ensure their long-term productivity and loyalty to the company. Achieving the best employee onboarding experience isn’t easy. Your company will have to put in a lot of work towards making onboarding a more effective process. Luckily for you, our guide on the 10 ways to create the best employee onboarding experience will provide you with the knowledge you need to give your employees the onboarding experience they deserve. 

What is an employee onboarding?

Employee onboarding is the process through which new employees are integrated into an organization. Employee onboarding activities help employees learn about the organization and understand their place in it. Don’t confuse onboarding with orientations. Employee orientations include only basic bureaucratic information, such as the company’s on-paper profile. Onboarding is a more in-depth process that helps employees become active parts of the organization and recognize the company’s values and work culture. Employee onboarding is a very important process because it dictates how effectively your employees become a part of your organization. 

The ideal onboarding experience will transform new hires into instantly committed and motivated individuals who will fully devote themselves to your organization. The benefits of highly motivated and committed employees are fully self-evident. Ideally, you want all your employees to experience the ideal employee onboarding experience. Keep reading if you want to learn how to create the best employee onboarding experience. 

Also read: Guide to select the right Performance Review Software

Why is a good onboarding experience necessary?

The best employee onboarding experience will immensely improve the probability of your new employees remaining long term with the company. Glassdoors completed research that states that providing excellent employee onboarding experience increased retention rates of new employees by 82%. Another study by Kronos found that longer onboarding experiences resulted in better employment engagement. Nearly 57% of participants in Kronos’ study stated that their greatest issue with onboarding was over-tasked managers in insufficient onboarding time. The other leading cause of employee dissatisfaction with employee onboarding was by lack of consistent company-wide application, which was pointed out by 47% of participants. 

What these studies empirically prove is that effective onboarding is vital for successful integration of new employees into your organization. It’s not possible for new employees to become a part of your work culture if they’re not given the proper onboarding experience necessary to familiarize with the company. When you properly onboard your new employees to the company, you’ll have provided them with all the information and knowledge they need to immediately become active participants in your company and act productively. Onboarding removes much of the problems in your new employees’ adjustment period in the company. For those reasons, if you want your company to successfully hire new employees, you need to prioritize providing them with a good employee onboarding experience. 

The 10 ways to create the best employee onboarding experience

Now that you have a good idea of what an outstanding employee onboarding experience looks like, it’s now time to get some practical advice on how you can turn your company to provide good employee onboarding experiences. 

  1. Make your onboarding experience inclusive

We live in a multicultural society, so it’s inevitable that your employees will come from a host of different backgrounds. You need to accommodate new hires from all of these backgrounds by assuring them that your company is only concerned with productivity. You need to encourage employees, especially those from a minority background, that your company is a progressive entity that is fully committed to making everyone a part of the company. The best way to do this is to train your managers to understand diversity and to treat all employees equally, regardless of their background. Your managers should be provided with proper diversity and sensitivity training so that they don’t offend members of minority communities, especially. 

2. Integrate innovative content on your onboarding

Giving conventional presentations and video conferences over applications like PowerPoint and Zoom is a dull approach. While PowerPoint and Zoom work to convey the information you want to your employees, they are not the best ways to do so. You’d be much better off integrating in-person presentations with video-conferencing software. You want your employees to remember your presentations, and you want them to fully appreciate your company’s uniqueness. One of the best ways to personalize these onboarding sessions is to have your CEO or other high-ranking managers personally talk to your new hires. You could also have senior members of your company’s management have small discussion groups and personal sessions with your employees to help them better understand the company and gain inspiration from your best leaders. 

3. Treat your employee like you treat your customers

Your employee onboarding experience should have the same level of concern with quality as you would with customer service experience. Your company needs to ‘market’ itself to your new hires. They need to feel that they’re the ones benefiting from being able to work with you, and not the other way around. There are different ways to achieve this. For example, if your company provides high-end customer service, then you should build your employee onboarding experience around a similar concern with providing new hires the best onboarding experience. You need to design every aspect of your employee onboarding experience towards maximizing employee comfort and interest. Make sure that your new employees have every service and opportunity afforded to them so that they feel important in your organization. 

4. Put new hires in age appropriate or post appropriate groups

One of the best ways to make new hires comfortable in your company is to provide them with socializing opportunities with one another and other employees, like we said above. One of the best ways of doing this is to divide your new hires into small groups of between 3 to 6 people and have them spend a few hours with each other every day before or after work. The benefit of these group exercises is that your employees will understand each other better and develop better social bonds with one another. This tip only works well if your company hired multiple people simultaneously, though.

5. Integrating Physical Activities in onboarding

According to some researchers, the most memorable events for most people involve high-adrenaline experiences. You might make onboarding a high-adrenaline or exciting experience by providing your new hires with physical activities. For example, you could host a company marathon, have a scavenger hunt, or a friendly soccer match. There are many activities you can choose from. Make sure that you choose an activity that your employees actually enjoy doing so that they get the most benefits from it. 

6. Have your onboarding process reflect at the end of the first year

A good employee onboarding experience is an investment that can pay dividends for a very long time. For that reason, it may be desirable for your employee onboarding experience to last for a long duration of time. Also, if your company has a particularly complex or difficult work culture, you could even have the onboarding experience last for an entire year. While this sounds like a long time period, it isn’t unusual for large corporations to have onboarding periods that last this long. Through a long onboarding period, you can provide your new hires with a type of ‘story arc’ that takes them from start to finish in integrating with a new company.

Also read: How to Find a Business Mentor

7. Have them feel celebrated

Human beings naturally like to feel celebrated, and you can take advantage of that fact by providing your employees with celebrations upon joining your company. You want your employees to feel that they’ve done the best possible thing with their lives by joining your company. To achieve this, you could have your company’s existing employees sign digital or real-life welcome cards that are shared with the new hires. These cards are a small, but effective way to welcome the new employees on board your organization. 

8. Encourage Network building

One of the most important goals of new employees, especially those at a lower level, is to build personal links with important people in your organization. One of the best ways to take advantage of this is to provide one-on-one chat opportunities for new employees. Give them the chance to speak with more experienced employees and learn from them. This experience is invaluable for new hires since they’ll learn a lot about your company and benefit from access to new information. 

9. Have clear SOPs and easy accessibility to information

The worst employee onboarding experiences are when employees are provided with disorganized and conflicting information. Your new employees need to feel a sense of comfort and ease from the onboarding process, and that’s only possible when you have them eased into it. For that reason, your employee onboarding experience should be standardized for all employees. Every new hire should have the same positive experience. So create an SOP on how to provide employees with onboarding experiences beforehand to avoid unnecessary drama or problems later on. 

10. Ask for feedback 

Receiving feedback is essential for improving employee onboarding experiences in the future. You need to always ask your employees what they thought of the onboarding experience after it’s concluded. You should survey the new employees after they’ve fully onboarded, and you need to provide them with plentiful opportunities to voice their perspectives on your company. This data should then improve employee onboarding experiences for the future. 

In conclusion, successful employee onboarding experiences are vital for integrating new employees into your company. The best way to improve your company’s onboarding experience is to prioritize employee comfort. Your new hires need to feel appreciated in your company, and you can follow the ten steps we’ve highlighted above to make them feel that way. 


Want to know how Engagedly can help you mange your remote employees better? Request us for a demo.

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10 Best Employee Retention Strategies to Keep Your Best Talents

How do you retain top talent in your company? Organizations are constantly searching for employee retention strategies to keep their employees in today’s competitive environment.

Employee retention is a challenge for every organization. The cost of replacing employees is high, and the benefits of retaining them are even higher. If you want to keep your best workers, you must take steps to ensure they stay happy and productive.

 An effective employee retention strategy is a critical competitive differentiator. It allows a business to retain its employees, which helps it operate at a higher level. Those who achieve high employee retention rates operate from a position of strength, both in meeting business goals and recruiting new employees.

Here are the Employee Retention Strategies that can Help You:

1. Provide an attractive compensation package

You must ensure a competitive and fair salary throughout the organization. Your job offer should include salary, bonus, stock options, health insurance, vacation time, etc. It would help if you made sure that these things align with what other people at your company earn. 

Factors such as development opportunities, compensation benefits, rewards and recognition, and work culture play a vital role in holding back your employees. If you provide an attractive compensation package, it will entice your best employees to stick around. They know they have plenty to gain by staying with your company. 

Also read: Continuous Feedback: What Is It And Its Benefits

2. Offer flexible work arrangements

When someone leaves a company, there is often a gap between off-boarding and joining the next job. It creates a no income period, though the person still has to spend on gas and food while looking for alternative employment.

To avoid this problem, you should have flexible work hours or working from home. These arrangements allow your employees to continue earning money during this transition period.

3. Recognize that retention starts with recruiting

Retention begins at the very beginning, from when you prepare the job description to when you choose who to interview. It starts by identifying which aspects of culture and strategy are important to you, then finding those qualities in your candidates.

The longer someone is with your company, the better they get at their job. You need to make sure everyone is fully engaged and partakes in the company‘s ongoing success,” says Dan Pickett, Former CEO, Nfrastructure. He followed this approach in his company and was successful in retaining above 97% of their employees, which is an impressive feat to achieve in the IT industry.  

4. Encourage communication.

If you wish to retain your top performers, you need to ‌enhance your communications process. The internal communication about employee growth and development between the employees and management is pivotal for any organization. It not only attracts the top talents but also provides higher job satisfaction to its existing employees.

Effective Communication not only creates a positive work environment by building trust and relationships but also induces the employees to perform better by minimizing the errors. As the employees are well-aware of changes being made within the company, they are more adaptive to these changes because of effective communication.

5. Identify the candidates who will stay long term

How can you select candidates who are most likely to stay? You can tell if they’re qualified by looking at their resume. First, look for employees who have been at their current job for a long time.

Try to look beyond their resume to understand if they will stay. Has the employee ever worked with companies for a longer term? If yes! It shows that the employee has an intention to work long-term and has a high loyalty score. Anyone who has changed 3-4 jobs in 5 years is less likely to stay with any company.  

It would help if you also looked for someone whose hobbies include playing team sports, volunteering, etc. These activities can indicate that they’re invested in a cause, team, or sport and that they’ve got the mindset to stick with things they care about.

6. Recognize their contribution

Employees who feel much appreciated are more likely to stay. According to the Society for Human Resource Management Survey, 68% of HR admitted that appreciation and recognition play a vital role in improving the retention rate for any organization. Yet, many organizations can implement successful retention programs. 

Companies should devise proven recognition programs and encourage the direct managers to recognize their  subordinates’ efforts.. This makes the employees feel valued at different levels. 

7. Help employees to maintain work-life balance

Erratic work schedules and hectic life are common among the people working with private organizations. The flexible schedule and remote work help the employees achieve work-life balance. But, if the employees are overworked and assigned targets that are not achievable, it impacts them adversely. 

The managers must check that only that much work should be assigned that the employees can handle efficiently for the specific time slot. Tasks such as unnecessary meetings and other administrative duties which are counter productive should be cut down drastically. 

8. Improve organizational culture

Do you know that organizational culture is one of the key factors in retaining employees? Strong corporate culture plays a vital role in attracting new talents and keeping existing ones. 

If you want to keep your best talent, you must create a positive work environment where employees feel comfortable sharing ideas, suggestions, and feedback. This way, you’ll get better results from your employees. To achieve a strong corporate culture, the organization should:

  • Have firm commitments to diversity and equity
  • Understanding and supportive leadership.
  • Value the employee’s voice
  • Carry out the clearly articulated values 

9. Flexibility to employees

No one wants to work in an organization with rigid policies. Employees look for flexibility to accommodate their emergencies and other responsibilities in life, such as medical needs, family time, and other miscellaneous tasks. Organizations that give flexible work schedules or the options like compressed workweek deliver higher job satisfaction for employees. 

It is considered an important employee retention strategy that encourages the employees to stay longer with their existing organization.

10. Creating Growth Pathways.

The lack of opportunities often gives employees ample reason to change their current job. Every employee looks for upward mobility in their existing companies. Due to the lack of such opportunities, employees are likely to look outside the organization. With dedicated career pathing, an organization increases employee engagement and assures them that their future is secure, with ample growth opportunities in their existing organization. 

Also read: 4 Creative Team Building Activities

Frequently Asked Questions (FAQs) 

1. What is the difference between “Employee Engagement” and “Employee Retention”?

Engagement refers to the level of interest and involvement that an individual has in their job. It means how an employee feels connected to their employer and colleagues. On the contrary, retention refers to the length of service of an employee within an organization. It indicates how long an employee stays with the company after getting hired. Employee Engagement attributes to Employee Retention. 

2. Why do we need to focus on Employee Retention?

Employee retention is essential for any business because if they lose their valuable employees, they will have to spend more money on hiring and training new employees. Also, when there is no employee retention strategy implemented by the organization, they might face problems in achieving their goals.

3. What are some of the most common reasons for Employee Attrition?

  • Pay issues – When employees don’t receive fair compensation for what they do, it can be very difficult to stick around. In a survey of 900 employees, over 35% of the employees admitted they would quit their jobs if they don’t get a raise in their salary.
  • Workload – Too much work without enough resources can lead to burnout and eventually quitting.
  • Lack of recognition – No matter how hard you try, sometimes you won’t succeed at everything you set out to accomplish. Organizations that do not recognize their employees have a higher turnover, up to 31%

Conclusion 

Many factors determine whether someone leaves their job or not. For any organization, employees are the assets. Hence, no organization can afford to lose the best of its talents. But if your organization doesn’t implement any employee retention strategy, you’ll probably lose your best talents.

 


Want to know how Engagedly can help you mange your remote employees better? Request us for a demo.

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How To Conduct Performance Appraisal For Remote Employees

There are many reasons why employees feel more comfortable to work from home than working from office. For some, it is about working without distraction or pressure, for some it is about avoiding traffic and the list goes on.

Continue reading “How To Conduct Performance Appraisal For Remote Employees”

Top 10 Effective and Trending HR Practices

The worldwide Coronavirus pandemic has brought about a sea change in the way we conduct business today. HR’s role has grown more important than ever, not just in employee management, but also in establishing guidelines on how organizations should function in this new environment.

As businesses struggle to maintain profitability in the face of new work-from-home and social distancing conventions, the following are some recent creative ‘Human Resource practices‘ and trends that businesses of all kinds may adopt and benefit from. 

But before we go into HR best practices for 2022, we need to understand the term ‘best HR practices‘ and learn to distinguish between ‘best fit’ and ‘best practices’ in Human Resource Management (HRM).

What can be regarded as the best HR Practices?

It is a collection of Human Resource actions and principles that are universally effective in achieving a competitive objective, regardless of the organization’s size or industry.

Alternatively, it may be described as a set of strategies, concepts, or ideas that are embraced by businesses for maximizing business performance. This is true regardless of the company, industry, or any field to which it is applied.

Factors that differentiate ‘best fit’ and ‘best practices’ in HRM.

According to Human Resource management studies, there are two distinct strategies for employee management in a company.

The best-fit methodology entails aligning HR policies with corporate strategy in order to maximize profitability. This implies that HR should prioritize both the company’s and its employees’ interests and requirements.

According to the best practice strategy, a set of universal HR activities exists that may assist businesses in achieving a competitive edge regardless of their sector or organizational context. In basic terms, best practice is a method that is universal, while the best fit is a situation-specific approach.

Often, most organizations choose a hybrid approach of best fit and best practices, depending on the circumstances.

Also read: Workplace Wellbeing Questionnaire: Best Practices

Are Human Resource Practices and Human Resource Activities synonymous?

It is essential to distinguish between Human Resource practices and Human Resource activities. Without clear knowledge, it is easy to get confused between HR practices and activities. Both are necessary for an HR department to perform at its full capacity and for a company to maximize its human capital investment.

Human resource practices include HR’s strategic operations; they serve as the basis and guiding force for managing the company’s employees and should be aligned with business objectives. 

Several examples of HR practice include:

  • HR department planning, organization, and management.
  • Establishing the HRM department’s purpose and objectives.
  • Developing initiatives to enhance the work environment’s quality.
  • Fostering abilities, potential, and future leadership.

On the other side, Human Resource activities are concerned with the execution of Human Resource practices and other critical planned strategies under the HR department’s objectives.

Human Resource activities may involve: 

  • Recruitment and selection
  • Payroll and market research
  • Education and development
  • Rewards and compensation for employees

HR departments flourish when HR practices and HR activities are integrated as a unit, functioning hand in hand.

360-degree Feedback

A checklist of 10 HR best practices for 2022

The impact of the coronavirus epidemic on companies, employees, and workplace culture has been huge. Thus, the HR practices for 2022 must reflect these changes to ensure higher employee engagement and retention, and motivated employees. Keeping these aspects under consideration, we have provided a checklist of current HR best practices.

Focusing on employees’ overall health

Employees have experienced severe stress because of their concern for themselves and their loved ones as a consequence of the uncertain conditions arising from the COVID-19 pandemic. To alleviate the employees’ concerns, HR may build programs that target employees’ overall health and wellbeing, including psychological counseling and financial wellness.

Seamless transition to a remote working environment.

Remote working has become the new working model for the near future in the post-pandemic period. In the absence of a conducive work environment, as seen in an office, Human Resources would play a significant role in helping employees to get acclimatized to the work-from-home model, efficiently. This might include novel human resource strategies, such as assisting with the administrative aspects of setting up a home office and fulfilling demands for family care.

The Open-Book Management Approach.

By open-book Management approach, we imply performing business transparently. For the same, it is necessary that an organization communicates corporate developments to its employees as when the developments take place. 

Regarding the same, you may opt to use a product such as ‘Engagedly’s OKR/Goal Alignment platform,’ which enables you to communicate business updates straight from the dashboard. This will drive your employees to strive toward corporate objectives since they will have a long-term perspective. Also, the measure will not only increase your business’s efficiency, but will also ensure that you have fewer concerns about employee engagement and retention.

Employee engagement matters

Fully engaged workers are always more productive than the rest of the workforce and they show a minimal level of absenteeism. Thus, employee engagement has become one of the indispensable factors of current Human Resources practices.

Employee engagement requires open dialogue, transparent communication, and, most crucially, empowerment. Importantly, employees are no longer keen on routine labor that does not provide career opportunities and growth. They are always on the lookout for opportunities to improve their skills and knowledge in order to meet unforeseeable challenges. 

Organizing programs, professional development courses, and seminars enable them to close the skills gap generated by evolving technologies.

Training with smart technologies and methodologies 

The static PowerPoint presentations provided to large audiences in classroom settings have been phased out by new technologies, leaving behind freely available, online, and self-paced education.

Nowadays, through a technique known as microlearning, complex information may be broken down into smaller digestible modules and presented as animation to make comprehension of the concepts easy. 

This enables employees to soak up information quickly and use the pertinent information to complete their job at that moment. Thus, training has become intrinsically linked to the unique demands of both employees and employers. Other advancements, such as gamification, have made professional learning more enjoyable, while virtual reality enables employees to practice their job abilities in real-world scenarios.

Emphasizing the need for work-life balance.

Frequently, remote workers cannot discern the boundary between work and personal life, taking on work outside of normal hours. Human resources may take the lead in promoting the need for a good work-life balance in order to avoid burnout. In this respect, measures such as a cut-off time for work, a weekends-off policy, and flexible workdays policy that prioritize outcomes over several working hours may be a wise HR practice.

Fair compensation

Compensation, bonuses, and rewards all contribute to your employees’ sense of recognition and appreciation. It is one of the significant worldwide HR practices to follow. Outstanding employees deserve exceptional rewards. Fair remuneration encourages individuals to maintain their excellence in the job and even outperform their previous performance.

Your compensation plan should consider the employee’s skills, the value they add to your business, and competitive pressures. By strategizing pay packages that are superior to the ordinary competition, you can retain people and support the organization’s continuing development.

Enhancing workplace diversity

As the world gets more complicated and connected, it’s vital to hear out a variety of perspectives voiced by employees from different cultural backgrounds. Effective practices such as a culturally diverse senior management team and the use of AI to select applicants based on their talents may eradicate recruiting biases that seep into the hiring process.

Also read: Building Diversity and Inclusion In Your Workplace

Integrating HR analytics into decision-making

Data-driven decision-making can transform the efficiency of company processes, and HR is no exception. Investing in human resource software, as offered by Engagedly performance review software, enables the creation of customized performance metrics over time and across departments. It also provides deep insights into trends, such as attrition rate, promotion/transfer rates, and employee mood. This data may be utilized to make efficient recruiting, training, and culture-related choices.

Cultivating an empathetic culture

The epidemic has emphasized more than ever how precarious life is. The approach of doing business as usual is no longer suitable in this context. Human resources may take the lead in building an empathetic culture in which workers are respected and heard as individuals rather than as contributors.

Conclusion

For the year 2022, specific HR practices must be followed in order to simplify workflow and align your workforce with the company’s goal and vision. If an organization focuses on human resource best practices and efficiently implements the aforementioned trending practices, it may cause increased employee retention and happiness.

Engagedly offers a suite of HR tools to assist you in automating global recruiting operations, adhering to applicable rules and regulations, managing employee activities, and regulating worldwide payroll. The best aspect being, these critical operations may now be managed from a single platform.

Employee Engagement Survey

How to Make the Most Out of Your Exit Interview Data

Resignation is part of the employee circle. Watching a valuable employee go can be hard on you and the business. This isn’t just because of the lost productivity and value, but also the reason for leaving. We carry out exit interviews to find out why. Companies carry them out to get valuable exit interview data and act on them. Sadly, most companies carry out exit interviews as a mere ritual, and as for the data, it sits away collecting dust. 

These oversights by companies have led to them losing more valuable employees. And in the long run, they lose a competitive advantage. This article will explain exit interviews, their importance, tips for conducting productive exit interviews, and what to do with exit interview data.

What is an Exit Interview?

It is an interview conducted by an organization after an employee submits their resignation. This interview takes place some weeks or days before the employee mentally checks out. It is typically seen as an HR activity and often conducted by them. However, a mentor or supervising manager can also conduct exit interviews.

Why Conduct An Exit Interview?

There are a lot of reasons to conduct exit interviews and act on their data. One of the popular misconceptions organizations believe is that they can’t get reliable information from the exit interviews of employees. The notion of employees being bitter, biased, or secretive by most top management makes them believe paying attention to the activity and the data isn’t worth it. Unfortunately, this idea doesn’t stand as there are noticeable benefits of conducting an exit interview.

Here are some which we will discuss in this section.

Also Read: How to Accurately Leverage the STAR Interview Method for 2024?
  • Gain Constructive Feedback 

Feedback from exiting employees is valuable. Expect to hear some constructive feedback from them as they have nothing to lose. Probably you will receive some level of criticism. It’s best to listen and take notes of all they are saying, as their perspectives and views are necessary for the improvement and growth of the company. It’s also best not to make them personal and be as objective as possible when asking the questions.

  • Employee Pain Points 

You can also gain insight into those areas that are big turnoffs or problems for employees. Carefully crafting the questions can lead to some insightful revelations about the pressing needs of employees and possible ways of addressing them.

  • Identifying Patterns 

Losing 5-10 percent of your workforce to resignations or transfers in a year is reasonable, but having 30-50 percent of your employees resigning calls for a strategic change from management. Analyzing exit interview data presents useful trends for why employees leave the company. 

Trends may include inadequate compensation compared to the industry benchmark, toxic managers, or limited growth in the firm. It may also be the combination of some or all of the above.

  • Convert Ex-Employees to Ambassadors

If an exit interview is conducted right, it can lead to the employees feeling good about the company. Companies should understand not all resignations have to lead to a bad break-up between employer and employee. It can also be a way of establishing a good relationship, especially if the employee has a lot of potential for continuous growth. Doing this leaves a good lasting impression on the employee, leading to them speaking in a positive light when talking about your organization. And who knows, the person can make a return in the future.

  • A Cheap and Effective Method

Honestly, this method is a cost-effective way of getting valuable insights into how the company operates. Although individual feedback may not mean much, collecting and analyzing them can be a powerful tool when creating strategic plans for the future. And all this information comes at little to no cost.

Also Read: How to Conduct a Value-Based Interview in 2024 – Pro Tips

Tips to Note When Conducting an Exit Interview

As part of an off-boarding process, exit interviews play an important role. And that’s why we must first identify the best practice to get valuable information from outgoing employees.

  • The Exit interview

According to research by Harvard Business Review, 92% of Asian- Pacific companies make their interviews mandatory for all employees, while 64% of Central/South American companies conduct them. This research shows not all companies think mandatory exit interview is necessary. Although some companies interview a subset of employees. These subsets are usually top performers, future talents, or departments with high employee turnover. 

Smaller companies can afford to conduct exit interviews for most of their employees, while large corporations specialize in some or all of the subsets. Where possible, allow all employees to have an exit interview – except in situations they decline to have one.

  • Interview Format

An interviewee should be comfortable during the exit interview. And that will mean choosing the best format for the exit interview. It will help if the employee has the option to pick the interview format they are comfortable with. This gives them a sense of control, makes them relaxed. 

While it’s ideal to aim for a face-to-face conversation, not all employees are ready for that method. And so other options, like using a questionnaire or going by phone call, should be available for the employee. Remember, the aim is to get the employee comfortable enough to get valuable information from them.

  • Interviewer

To get valuable data from the employee, you must choose a competent and experienced interviewer. Organizations have the choice of an internal or external individual to carry out this assignment. The candidate is usually the Human Resource Manager or a 2nd or 3rd level supervisor if picked internally. 

If choosing externally, an expert or an exit interview specialist will suffice. The interviewer must be composed and experienced to get the best from the exit interview. Some companies opt to use both methods to get as much valuable information from the outgoing employee, which brings me to the next point.

  • Frequency

There is a debate on how often an exit interview should take place. Different organizations have different rules. While some prefer to conduct one interview and get it over with, others prefer two or three interviews. It’s best to see which suits the company more. 

Is the HR robust enough to conduct over one interview? Does the company have a reason for hiring an external party for an external interview? How productive will conducting two or more interviews be? Asking these questions can help you decide how many exit interview best suit your company. Although, research has shown that conducting two interviews seems to be the best.

  • Timing

With the frequency comes the timing of the interview. Experts suggest conducting one interview before the employee leaves and another follow-up interview a few months later. According to research by Joel Lefkowitz, employees who did not cite a reason for leaving at an initial exit interview did so several months later when sent a follow-up questionnaire. It is likely because the former employees have settled in their new jobs and have no problem being open about their previous work.

  • Questions

The most important aspect of the exit interview is the questions and the mannerisms in which the interviewer asks those questions. The first thing to note is the questions to avoid.

 They include:

  • Questions relating to particular individuals and company gossip
  • Questions attempting to stop them from leaving
  • Questions requiring them to justify their resignation
  • Questions highlighting they are once to blame for their resignation.

Exit interviews are not a time to show bruised ego but to learn what you are doing right and what you can improve on. Asking questions that won’t bring any valuable information will only prove counterproductive. Mishandling the exit interview will leave the employee feeling unheard, hurt, or angry.

Employers should rather focus on the following subjects:

  • The reason (s) for leaving
  • The Job–Job satisfaction and growth opportunity
  • Compensation–Pay satisfaction, benefits and bonuses, career progression
  • Organization–Culture, ethics, performance
  • Working Environment–Working conditions, work wellbeing
  • People–relationships and morale

An example is asking for advice or recommendations for the organization. If the outgoing employee is open to questions about the new job, ask questions like what attracted them to the new job. Or how did they find the new job? These can help in future recruitment activities.

Also Read: Why Are Exit Interviews Important?

Making the Most Out of Your Exit Interview Data

How companies use the data they collect from the exit interview is crucial. Interviews can be analyzed and metrics created to make strategic decisions for an organization.

We already looked at some benefits earlier and will now look at some practical use of this data.

  • Recruitment

One of the standout benefits of using exit interview metrics is improving the recruiting process. Information on methods and packages from other companies can help your organization improve how they search for candidates and what they can offer to such candidates. If there is also a trend of certain companies taking your employees, you can research more on those companies and see what they are doing well.

  • Employee Retention

The primary goal of conducting an exit interview is to learn how to be better in various ways, including the working conditions of employees. It is important to note if management assumes they know better, they will miss it. According to a study of 19,500 post-exit interviews, 89% of managers wrongly believed their employees left because of money when the actual figure of employees who left for financial gains was 12%. 

It’s best to hear from those who work in the system on how to improve the system. Although an exit interview means the company did not sort the issue out on time, the exit interview data presents the opportunity to right a wrong.

  • Coaching Guide for Managers

No one is perfect, and we all agree on this up to a point. But consistently exposing employees to toxic or incompetent behaviors week in and out will affect their morale. A study on Frontline Leader Project conducted by DDI shows 57% of people leave their jobs because of their managers. An exit interview data analysis can provide a trend of managers who may need more training. The exit interview data can also show what kind of training the company should focus on moving forward.

  • Keeping Track of Progress 

When companies keep exit metrics, companies can review them. Keeping track of the measured metrics is essential, as it shows the effects of the new strategies. Without the records, companies cannot gauge how well their policies work.

Also Read: 10 Best Stay Interview Questions to Ask Your Employees

Conclusion

The data from exit interviews can improve company performance and is an insightful way to get feedback. When a company listens and implements, it saves them from losing more employees in the long run and adapts to the changing working environment.

While exit interview data is helpful for management, they should also consider conducting stay interviews to avoid losing some of their star employees to other organizations.

Talent Management

7 Remote Work Best Practices: The Key to Success

The Covid-19 has brought about a shift in the way of working patterns in many organizations. For example, working from home (WFH) is becoming mainstream in many industries. If you are a manager or team leader, WFH can provide immense flexibility, especially when working with a remote team. However, the question is: how do you make sure that the work does not suffer? 

There are two sides to working remotely. There are benefits, like having access to a broader talent pool, more efficient workspace utilization, and productivity, as fewer distractions exist. And then there are the drawbacks, like communication issues and the lack of face-to-face interaction. 

Also read: Continuous Feedback: What Is It And Its Benefits

When hiring and managing remote workers, you have to be aware of these potential problems. You need to constantly communicate with your remote workers and be available in case of any critical issues or immediate suggestions. It cannot be easy to keep track of your team always. If we summarize, there can be unique challenges and difficulties that you may encounter while hiring remote workers.

This article will discuss seven remote work best practices that small businesses can begin implementing right away.

Challenges faced, and what are the opportunities?

Remote work has its perks, but it also has its downsides. Let’s have some idea about some of the benefits and challenges :

1. Challenges 

  • Isolation

In a physical workplace, people can engage with each other often, and as everyone is close, it’s straightforward to reach out and solve problems. Employees don’t feel lonely, and there is a significant impact on employee productivity if the employee finds himself connected with his coworkers and gets help from his superiors.

While remote work may seem similar to working from home, it’s an entirely different experience. When there are no doors around, and you have your entire house to yourself, it can sometimes be easy to lose touch with the outside world and ultimately feel isolated.

  • Decreased Employee Visibility

The chance of being recognized and noticed for your contribution and being included in all relevant company conversations and decisions is gradually decreased in remote working. In a traditional office work environment, the chances of employees getting recognized are much on the higher side.

It is the environment’s visibility that does the job. It usually does not require much effort to be noticed and included as you have face-to-face conversations with your boss, coworkers, and teammates.

In the case of remote workers, the situation is slightly different, and it’s more different if they work on hybrid teams. 

Also read: 4 Creative Team Building Activities
  • Lack of Relationships Among Coworkers

Employees who work remotely feel lack of involvement in day-to-day company conversations. It can disable them from getting more opportunities to interact with coworkers and feel like they’re not a part of the company culture; this could also prevent them from being part of decisions that affect their jobs.

  • Various Time Zones and Work Schedules

There is a significant advantage of working remotely, and one can work according to his self-made schedule and pace of work. You have the freedom to work independently as long as you are meeting the targets and deadlines. 

Everyone’s time zones and work schedules are different, which makes it difficult to synchronise the work.

2. Opportunities

  • It is essential to take time to relax each day, whether it be in the morning with a cup of coffee, lunch with a friend, or even just a quick break to stretch.
  • Employees can make personal connections, regularly discuss and exchange their views, and arrange periodic video calls.
  • Create a standard time window to share and receive messages and solve each other’s issues and problems.

Best Practices for working remotely

If you are working on a remote team, you might have the temptation to “slack off,” as you don’t have people looking over your shoulder, so working hard won’t be as noticeable as working at an office. However, if your team misses its target, you’ll be the first one to be blamed. Instead, make sure you’re giving your best at all times.

We have jotted here some of the industry’s remote work best practices, which can help you do your work to your full potential without burning out.

  • Clear Communication among Employees

One of the key component of remote work best practices is clear communication. When employees work remotely or as part of a remote team for another organization, it’s crucial to establish regular communication among all parties. Often, remote employees spread out across time zones, and it’s not necessarily surprising that communication can be difficult in this kind of setup.

When it comes to remote teams that work across time zones, communication should be the number one priority in terms of top concerns. It’s essential to clarify who needs to communicate with whom at what times (i.e., attempt to avoid writing long email chains so everyone knows who can answer which questions).

It’s also vital for team managers to establish clear guidance when managing different communication methods used by remote teams for members to avoid rookie mistakes and do their jobs efficiently and effectively every day.

Also read: 10 Ways To Improve Communication At Workplace
  • Robust Problem Resolution Mechanism

A remote worker is all about you who is the supreme authority as, unlike everyday office work, there is nobody immediately available to solve your problems. There is very little room to head over to someone’s desk and tap their shoulder.

Remote work best practices mainly demand a need to wear a creative problem-solving cap to solve day-to-day problems, and one has to think out of the box to solve any issues they face.

  • Accountability 

As a remote team member, it’s vital to be accountable for certain things. “Hold yourself responsible” for carrying out duties and accomplishing tasks about your assigned job. 

Regarding accountability, there must be boundaries about what one has to accomplish as part of their role to move forward from here on out. It’s highly recommended that one hold themselves accountable if they wish to see any positive results in advancing their work.

Accountability also demands that you deliver whatever responsibilities you have. It’s your prime duty to take ownership of your assigned work and adhere to the timeline. It’s essential to make sure each team member is accountable for their actions and feels like they are an equal member of the team. 

If people feel like they aren’t working toward a common goal, they are more likely to slack off or not take any initiative. Plus, you don’t have much leverage over remote employees who don’t feel invested in the work. 

  • Using Effective Tools

Remote work is dependent on using practical tools and technologies; it’s an essential aspect of remote work best practices.It’s the robust technology that makes remote work possible to work smoothly. Having the right tools helps increase employees’ productivity whether they are working remotely or onsite.

A single, easy-to-access platform for managing all your work offers an exciting solution. It dramatically reduces the time-to-completion, so whatever project is on the table, you can know what’s happening across your entire organization as quickly as possible, make decisions faster, and deliver on projects with ease.

With an effective employee management tool, employees get continuous training and self-development, enhancing their career growth.

Also read: 10 Best Employee Feedback Tools To Track Performance
  • Set Clear Expectations & Goals

From the very beginning, set clear expectations and goals for your employees.

A group of remote employees can be almost impossible to keep on task and may often get sidetracked when the day has too many things for them to finish. Setting goals for everyone can solve this problem. 

Make sure that everyone knows their role and pay close attention to each team member. Without everyone knowing what they are doing, how will anyone know when something doesn’t get done? 

Specific tasks and responsibilities must be clearly defined; everyone would quickly know who they can hold accountable during busy seasons or when a lot is on their plates.

Employees will better understand what is expected of them, whether getting specific tasks resources or utilizing collaboration tools to stay up-to-date with everyone else working on your project. 

Setting goals creates structure and keeps them on track while directing their focus so they won’t have any distractions; do this, and increase productivity.

  • Maintaining Transparency

While working from the office or onsite, employees meet and interact with each other daily. They have a clear idea of what their peers are up to and are free from any types of barriers. The workplace is more transparent and balanced.

On the other hand, it is a different scenario in a remote workplace. As a manager, make sure that you maintain the same level of transparency as it would have been in a regular workplace. This improves productivity, reduces cut throat competition, and removes any jealousy between your employees.

  • Social Support

Providing social support can engage employees within a good work environment and eliminate the negative effect of loneliness. Use practical tools to help the team stay in touch. Instead of communicating solely through impersonal phone calls, video conferencing allows people to see each other.

An employee engagement session can be a great idea wherein employees can spend some free time where everyone can get to know each other. It helps build company culture and improve team bonding experience.

On a monthly or bi-monthly basis, small teams must meet together to get to know each other on a deeper level, and this will help build trust and bonding within the group.

Sometimes, it’s nice to organize outings or events as bonding experiences – things like walking tours of exciting parts of your city or attending virtual escape rooms together! We’ve found these to be a fun way for small-time teams to bond while doing something they won’t usually do as individuals.

Also read: What is pay transparency? Pros and cons

Remote work policies

Challenges Faced currently 

The last two and half years have made drastic changes in work environments, and work from home or remote working has been on the rise. And now most of the companies allow their employees to work remotely permanently.

A recent study showed over one-third of full-time employees would be shifted to remote work in ten years. Though remote work is on the increasing side, the study of Upwork reveals 63% of companies have not yet set policies and procedures.

As remote jobs are a relatively new concept, the companies need time to adopt them. Some of them have not drafted the remote work best practices policies formally. They are not enough to get real-time deliverables from their employees. 

Unspoken rules create confusion, and sometimes employees don’t clearly understand their roles and responsibilities. Without a clear-cut framework of remote work, it leads to unclear communication between the employees and their supervisor, which is unsuitable for both the company and the employee.

Also read: The Top 10 Management Styles For Leaders

Need for a Good Remote Work Policy

An excellent remote working policy doesn’t dictate its people how many hours or what days they are to work, but instead allows them to be autonomous and make their own decisions. 

An autonomous working style is a good compromise between the company’s wants and needs and what employees want for themselves because it can drive high levels of productivity and success.

Conclusion

Like every process has some pros & cons, remote work also has its. And it is the fact that remaining productive always is a bit tough while working remotely. But remote work gives employees more space, freedom, and more autonomy. They can change and adapt to remain more productive and take action in more creative ways.

Companies must provide flexible work options to attract top talent as remote-work preferences create a new work paradigm. Deliberate effort is required to optimize the performance of remote workers.


Want to know how Engagedly can help you mange your remote employees better? Request us for a demo.

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Workplace Wellbeing Questionnaire: Best Practices & Questions

Modern work life is stressful for employees. The more stressed your employees are, the lower their productivity will be. Ideally, you want your employees to have the best health and wellbeing. To help you achieve that, this article will offer you ten tips on building the best workplace wellbeing surveys. 

What is an employee wellbeing survey?

An employee wellness survey contains questions intended to establish an employee’s degree of satisfaction, happiness, and productivity. This information is used to evaluate employees’ importance to their workplace well-being. If employees express dissatisfaction with their workplace, employers must address their concerns. If your company fails to do that, you’ll suffer from declining employee productivity and a reduced employee retention rate. Poor employee health and wellbeing costs an estimated $530 billion every year in the U.S. You don’t want your company contributing to that figure, so treat your employees well by surveying their wellness. 

Also read: Creating A Performance Based Culture In Your Organization

Don’t let low employee engagement levels impact your business. Download our step-by-step guide to understand and implement employee engagement surveys and boost your workforce productivity.

Take a look here. “The Ultimate Guide To Employee Engagement Survey And Templates”.”

Employee wellness survey components

A workplace wellbeing questionnaire should be properly designed with relevant questions. Don’t string along an incoherent list of random questions. The proper way to design an employee well-being questionnaire is to address questions under the following categories: 

Social Do your employees have adequate socializing time and opportunities? 
Physical Do your employees get enough time to exercise and destress themselves, and is their general state of physical health improving or at least not deteriorating? 
Environmental Does your staff have appropriate access to natural sunlight, water, clean air, and vegetation? 
Intellectual  Does your company have a healthy and competitive work culture that provides employees with enough opportunities to challenge themselves intellectually? Are your employees also given the freedom to experiment and innovate? 
Emotional Do stressed employees have access to adequate emotional support? For example, does your company encourage or provide counseling?
Spiritual Is your workplace culture accepting and progressive? Are any employees discriminated against because of their religious or political beliefs? 
Occupational Are employees satisfied with their occupations and feel that they have sufficient work-life balance? Do they also feel they have a future with your company?
Also read: 7 Reasons Why Goal Setting Is Important

Employee wellness survey benefits

Creating wellbeing survey questionnaires for employees has numerous benefits. Primarily, it helps management figure out employees’ workplace problems and improve workplace culture. 

  • Finding work-life balance

Many employees need to find a work-life balance, especially if they’re still in school or have children and dependents. It’s not always easy to find a work-life balance, so companies need to help employees maintain it. Employee wellbeing questionnaires are one of the best ways for management to do that. The workplace wellbeing questionnaire will provide management with the data they need to improve employees’ lives. 

  • Identify gaps

Most modern companies have employee wellness and benefits programs. These programs provide vital employee wellbeing services, but sometimes your corporate bureaucracy may overlook gaps that develop. Employee wellbeing questionnaires are the best way to identify gaps in your benefits and employee services program. Through a workplace wellbeing questionnaire, your employees will inform you about what they feel your company is lacking. 

  • Provide competent health insurance plans

Virtually all organizations provide their employees with health insurance plans. Similar to employee wellness programs and other benefit programs in general, these plans may lack in some areas. Often, a corporate bureaucracy does not recognize what areas they’re lacking in or what employees’ preferences are. The best way to identify employee requirements and feelings is with an employee wellbeing questionnaire. 

  • Improve employee satisfaction

Employee satisfaction is important for organizations. Employee satisfaction ensures that employees are productive and won’t be likely to leave the organization. As an employer, you want to maximize employee satisfaction. The best way to do so is via conducting workplace wellbeing questionnaires. The employee wellbeing questionnaires will provide management with a better understanding of where each employee stands. 

Also read: 10 Best Employee Feedback Tools To Track Performance

Importance of Employee Health and Wellbeing

Poor employee health leads to lower engagement levels

Employee productivity and engagement are directly related to wellbeing and health. The employees with the highest wellbeing will almost always also be the most productive. As such, you want to maximize employee engagement. Even just by providing the perception that you care is enough to encourage employee engagement. One study found that employees are 38% more engaged when they feel their organization cares for their wellbeing. 

Most absenteeism is tied to employees’ health

Poor health is the primary cause of employee absenteeism. The Society of Human Resource Management (SHRM) reports that personal illness and stress causes 47% of employee absenteeism. To put that in perspective, personal illness and stress cause double the absenteeism caused by other reasons like family issues or personal problems. SHRM also reported that a majority of these health problems were preventable. Caring for your employees’ health and well-being is the best way to reduce absenteeism. 

Poor employee health can decrease productivity

People can’t work as effectively when they’re ill. Even if an employee is well enough not to take a sick day, they likely won’t be well enough to work optimally. When employees are in pain, they can’t concentrate on their work as much or invest as much effort. By stopping preventable health problems, your employees will always perform better. 

Tackling Employee Burnout

Maintaining a work-life balance in 2022 is harder than ever before. Stress levels and workplace dissatisfaction are arguably higher now than ever before. In such a professional ecosystem, you need to prevent your employees from experiencing burnout and exertion. Taking the time to provide your staff with workplace wellbeing questionnaires is one of the best ways to prevent burnout before it happens. 

Also read: Employee Burnout: What You Need To Know About It

Best Practices for Employee Health Survey

Your organization will produce the most effective employee wellbeing survey questionnaires by following these practices. 

Ask compelling and diverse questions

Your questions should provide specific and actionable information. It’s not enough to know whether things are good or bad. You need exact information. You need to ask exact information like “What’s your exercise routine?” instead of general questions like “Do you exercise?”. Your managers will learn whether an employee is fitness-centric by asking the specific question. You might have to ask some open-ended questions, and that’s fine. But try to make a majority of your questions as specific as possible. 

Make your wellness surveys short and simple

The best workplace wellbeing surveys take no more than 10 minutes to fill. Long questionnaires waste employees’ time, and they will be less willing to answer all questions honestly. Quality matters more than quantity, so provide your employees with a set of short and simple sentences that cut to the heart of the matter. Your employee wellbeing questionnaire should be long enough to provide you with all the vital information, but not so long that it bores people. 

Utilize multiple channels to communicate your survey

Most employees in any organization are flooded with information and communications every day. Emails, text messages, and notifications flood their devices every day, so you don’t want your workplace wellbeing questionnaire being lost in that flood. The best way to ensure that every employee receives the survey is to send it to them via multiple channels. Email, text, and share the survey with employees on every communication channel at your disposal. If possible, provide your employees with extra time for completing the survey. 

Also read: 10 Ways To Improve Communication At Workplace

Offer incentives for participating in your survey

Some employees won’t want to complete the workplace wellbeing questionnaire. Most likely, it’ll be because they don’t have time or aren’t interested. It’s also possible that they may have had a bad experience with employee surveys in the past, which has led them to be reluctant to fill in your survey. The best way to respond to this problem is to provide your employees with incentives. You don’t need to give them something large. Even entry into a contest for an UberEATS gift card is enough. Most importantly, you need to convince your employees that filling the survey is important for improving their wellbeing. 

Things to avoid in Wellness Surveys

When designing your employee wellbeing questionnaire, take care to avoid the following mistakes.

Avoid vague questions 

The meaning of each question should be perfectly clear. There should be no source of ambiguity. 

Don’t ask for identification 

Workplace wellbeing surveys should be entirely confidential. Your employees shouldn’t feel threatened by having their answers traced back to them. 

Also read: What Is A Performance Management System?

Don’t make all questions compulsory

Some employees may not be willing to share certain information. You need to respect their privacy by permitting them to withhold answers to personal questions. 

Employee Wellbeing Survey Questions

Designing a staff wellbeing questionnaire is a tedious task. It requires a thorough understanding of the workplace environment, employees’ job roles, and their expectations from work.

The following wellbeing survey questions will be helpful in creating an impactful questionnaire.

Work-life balance survey questions

  • Do you feel you’re provided adequate breaks? (Yes/No)
  • Are you able to balance your work and personal lives? (Yes/No)
  • What flexible work arrangements would you like us to introduce? (anonymous comments)

Fitness, nutrition, and health survey questions

  • Would you join a fitness club if we started one in the organization? (Yes/No)
  • Do you experience upper back, lower back, neck, elbow, or wrist pain while working? (Yes/No)
  • Do you feel office kitchen facilities are sufficient for your dietary requirements? (Yes/No)

Workload and stress survey questions

  • Do you feel you’re provided adequate facilities when you’re stressed? (Yes/No)
  • Do you feel your manager understands when you take a mental health day off? (Yes/No)
  • Are you comfortable giving your manager suggestions about your workload? (Yes/No)
Also read: What is the right organizational structure for this era?

Extracting Insights From Employee Wellness Survey

Just sending out and collecting survey results isn’t enough. You also need to analyze the data.

  • Choose a good analytics tool and feed the survey data to it. Use the analytics software to develop visual representations of the data. You could create simple graphs or bar charts representing survey results. Visually representing the survey results is one of the most effective ways to recognize trends and patterns. 
  • Sometimes, you may need more specialized tools to conduct more comprehensive analyses. Try to find themes in your data to figure out how your employees feel overall. Breaking down responses is one of the best ways to achieve that. For example, suppose stress concerns repeatedly show up in employees’ responses. In that case, it indicates your organization likely has strong stress and workload management problem.
  • Also, make sure you examine your employees’ qualitative data as comprehensively as you do their quantitative data. Qualitative data can provide you with an important insight that numbers can’t represent. Once you’ve fully analyzed survey results, share the conclusions with your entire organization, especially your managers, and discuss how you’ll improve things organization-wide.
Also read: 6 Trends That Will Shape Hr Strategies In 2022

In conclusion, employee wellness questionnaires are an excellent way to gauge employee wellbeing and health. Both employee wellness and health are vital considerations for a progressive organization that wants to maximize employee productivity and prevent the problems associated with employee burnout.


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What is pay transparency? Pros and Cons

Pay transparency in an organization refers to the freedom or openness with which people can discuss how much they are getting paid for their role. It includes transparency of benefits and perks as well. It is about wage rights and has become a major trend to follow. In light of all this fuss, consider the potential impacts and benefits of pay transparency before implementing it in your business.

The practice of the trend has become popular for the third-party websites that allow employees to share their salaries anonymously. The practice of pay transparency can be full or partial. In the partial one, it is mainly when the pay range would be known for any particular role in the organization. In the recruiting process, the pay bands are often mentioned, and it is a type of partial transparency in pay scale. 

Also read: Continuous Feedback: What is it and its benefits

Whereas, in case of full transparency, the pay scale is revealed in detail for employees of different categories. Availability of data of pay scale may vary between in-house in small organizations and a broader range in large enterprises. With help of this practice, the employees get a chance to negotiate or communicate about compensation.

Transparency facilitates fair pay 

Employees are largely in favor of fair pay, transparency of pay scale facilitates open discussion with coworkers and authorities about remuneration. It is also a realistic solution for eliminating the gender pay gap. Who doesn’t want equal treatment in the workplace? Finding what others earn can be a solution. Therefore, transparency is a realistic solution that encourages fair pay. Once employees are aware of company policies regarding pay scale, they come to know that they are fairly paid.   

Also read: Here’s Why Employee Rewards and Recognition Fails

Pros of pay transparency 

There are a number of advantages of salary transparency. By disclosing the details to the staff, it helps retain their trust and facilitates improvement.

  • Important to employees 

Pay transparency is essential for skilled professionals and most employers claim that they are transparent with pay scale and about annual increment. However, if the scale is a secret, it is only beneficial for the negotiators. But if they maintain pay transparency, it is like justifying the details of pay scale to all employees. So, even when the organization has a tight budget, transparency helps them show the overall trend across the organization.    

  • Improves engagement and trust 

Transparency helps employees understand the pattern of pay scale better and helps them put more trust in the organization. When an organization shows honest and open pay scale details, it becomes easy for employees to understand that pay scale aligns with experience and skills in the field. In other ways, it helps boost morale and engagement of an employee as they are satisfied with a fair pay scale. 

  • Minimize chances of bias

It can be conscious or unconscious, but pay transparency helps reduce biases. Biases can be gender, background, ethnicity, demographic and characters-based. The organization should disclose employee salary differences when employee pay scales are no longer a secret. If pay philosophy remains unsolved, bias can create unwanted pay differences. However, one can set responsibilities and roles correctly and use market data to set an updated salary range. It helps eliminate bias and create a less complicated pay structure.    

Today’s job seekers want pay transparency in an organization with immediacy. Companies should be clear on how pay depends on job titles, responsibilities and level of performance. It is important for companies to reflect on these factors in order to uncover bias in the workplace. 

  • Attracts Candidates

With increasing competition in the market, employers need to stand out to attract freshers and also to retain seasoned employees. It should inculcate the trend of pay transparency to retain candidates who value an open and transparent salary approach. When they receive fair pay, it improves retention level in the company.

Further, transparency helps organizations to share the correct salary message to the market. It is useful for the aspirants searching for new jobs. Conveying the right pay scale on the portals lets the jobseekers understand the category of the job and how much they should expect. 

Also read: What are hiring managers looking for?
  • Closes Pay Gaps

Want to eliminate the pay gap? Transparency in pay scale can certainly help. By maintaining such transparency, there is little room for bias impacting on salary figures and it will promote equal pay. Though pay gaps have been reduced in many places, it is still widely prevalent. By sharing details of pay scale, it allows for examining the reasons behind the gap and helps to eliminate it. 

  • Higher productivity

Transparency around pay scales can have a positive impact on employees’ level of productivity in organizations. Studies show that employees tend to give their best efforts, resulting in higher productivity when everyone knows the pay structure.

When employees are in the dark about what colleagues earn, they may overestimate about other’s pay scales. This can result in high levels of dissatisfaction and lower levels of productivity.  

  • Fewer negotiations

Without transparency, an employee is not aware whether he or she receives less pay and, therefore, they could not negotiate. When employees get to know about details of pay scale, they would not negotiate with authorities. It will encourage less scope of negotiations with pay transparency in an organization.

The transparency works the best in the recruiting and interviewing stage as it helps cut out unnecessary negotiations. It may trigger unwanted situations both for employers and employees. So, being transparent about the pay scale will eliminate time-consuming negotiations.   

Looking from a worker’s perspective, without having accurate details on peer compensation, it is common to feel that they are underpaid, which leads to unpleasant workplace environments.

Also read: 6 Most Common Leadership Challenges At Workplace

Cons of transparency 

The transparency of pay scale has downsides too and it should be carefully taken care of. One has to make sure that transparency does not impact office culture too deeply.

  • Builds up internal resentment 

Before introducing transparency in pay scale, it is important to review the pay to ensure equal distribution among employees. Sudden revelation of previous pay details often lead to tension and resentment among employees. This salary experience contributes to lower engagement and morale.

  • Improper vision can impact morale 

Employees need to understand the responsibilities and success levels that determine the pay scale. Otherwise, one may tend to lose motivation and have a wrong notion that their performance isn’t as good as that of their colleagues. It necessitates a clear rationale on salaries and try to provide it for your employees. It is the responsibility of the manager to take employees through every pay scale. Discuss in detail to help them understand the company policies.

  • Increased Turnover

When employees are not satisfied with their compensation, it results in turnover. It impacts an employee’s motivation and productivity levels. This is when employees start to explore the market for better options.  

Also read: 7 Useful Tips To Reduce Employee Turnover
  • Creates Envious Employees

Sometimes not revealing the pay scale is a bliss. When employees get to know about each other’s pay scale details, it can make them envious or feel devalued. This is more obvious when peers having the same profile earn more. It creates a huge impact on work productivity, resulting in employees deciding to leave the job.

  • Required to include government regulations 

The transparency can invite unwanted regulations and lawsuits for the organization. However, employees can produce the salary details in court, which will bring in unwanted trouble for the company. This is where the government regulations work in favor of the employee who has raised the problem of unequal wage distribution among peers.

  • Difficult to implement

The idea of transparency doesn’t standalone, but comes with a need to evaluate an equal wage system. It mainly depends on the category of organization and how it can pay employees for different pay scales. It becomes a challenge when you have to hire employees on equal pay as you have to measure length of employment, create scopes for training, and employee experience. As these are unique to every job role and individuals appointed for it, applying a standard pay rate can be challenging.    

  • Comparing pay

Knowing how much your colleague makes from the company can trigger problems of jealousy. Because of which it is still not a common trend for most private organizations. Comparing pay can impact negatively on employees, resulting in demotivation, especially for peers who are working in the same profile. The company may face problems in hiring or retaining employees due to transparency.   

How to implement pay analysis to eliminate discrepancies?

When an organization commits for pay transparency, discrepancies are sure to crop up, which is true for any fast-growing company. Having pay analysis for every role helps get effective results. It should consider who contributes significantly to company growth.

Consequently, it is important to analyze the big difference in payroll. It may happen that a person’s responsibilities do not line up with the particular job role, or changes to a new role that impacts the pay. Without an objective reason for the change in pay, the HR team should initiate to rectify and maintain equality.

By offering equal scope for every employee, it is a good opportunity for them to earn a bonus, instead of offering someone above the market rate. It is important to focus on performance linked pay philosophy for every salary scale.

Also read: 7 Reason Why Goal setting Is Important

With open salaries, comparisons are inevitable, and so, companies should have objective reasons behind it. Therefore, analysis should include factors like level of experience, market rate of a person’s designation, and cost of living in a location to determine the final pay scale. All these are to be integrated with the company’s framework. These should be easy for employees to understand.  

Transparency without salary policy can be hard to maintain

The idea of introducing transparency in pay scale is yet a revolutionary step that is being looked at somewhat skeptically. Instead of being in a dilemma on whether to go for full or partial transparency with a pay scale, it is better to disclose it to every employee that gives few scopes of negotiations. 

Transparency without clear policy is troublesome, as salary is an emotional and impactful topic to discuss. It can lead to chaos when focused without proper policies to run for in an organization. Employees often fail to understand the importance of a job role and its requirements, experience, and qualification. These have an impact on the pay scale of an individual. So, it should be the responsibility of management to be clear about salary structure and logical reasons behind the final decision and help employees understand it right. 

If you are focusing on employee engagement, you can have it smoothly when team members know how salary is determined than knowing who is earning more. A fair process is trustworthy and drives engagement without making one demotivated. By deploying this pay transparency policy, it is easy to promote diversity. Therefore, businesses can eliminate discrimination with transparency policy that further promotes equal opportunity for employees in an organization. 


Learn how Engagedly can help you manage your employees better by requesting us for a demo.

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What is the Right Organizational Structure for this Era?

Organizational structure is crucial for the smooth running of any business. The best organizational structure provides clarity and engagement for its workers while also maximizing profits for the corporation. The need to meet the demands of others has pushed humans to develop more efficient and effective ways of manufacturing products. This desire led us from small family-run businesses to the industrial age, then the bureaucratic structure. 

Today, companies are favoring a more employee-centered organizational structure. Promoting this structure doesn’t mean organizations don’t use other designs. It only means the business’s values, goals, and culture contribute to the organizational structure that suits it best. 

This article will highlight the different organizational structures, why identifying the right one is essential, and the elements of it. We would also discuss the best one in this era.

What is an Organisational Structure?

Minterberg defined organizational structure as the “framework of the relations on jobs, systems, operating processes, people, and groups making efforts to achieve the goals.” An organizational structure defines the reporting structure of a company. We must have all experienced this kind of structure when working in any organization. For example, when one is asked to report to a specific manager or if you are a manager and asked to supervise a team and have them report back to you. It’s also the case when starting a new job; the company gives you a job description and a list of activities your role covers. These activities highlight the presence of an organizational structure within a company.

What are the Elements of an Organisational Structure?

Every organizational structure possesses elements that make them work. When setting up your organizational structure, you look at these elements. Taking these elements into consideration helps establish a network that supports the company values, culture, and goals. There are six elements, and they are:

Formalization

Formalization is how flexible a job description is. For example, a factory employee on an assembly line. The person has little to no room for creativity, reinventing, or improving it, making it a monotonous job. Many companies today are more flexible and give some room for creativity. Although, some organizations need the repetitive approach – think Amazon packaging warehouses.

Chain of Command

The chain of command defines and clarifies the line of authority and whom each employee ought to report to within the organization. The two ideas behind this element are that the superior should be obeyed, and the employee should only report to one manager to avoid confusion. Today, this element isn’t as rigid as in the past. Later in the article, we will look at some organizational structures with a loser chain of command compared to others. 

Work Specialization

Work specialization is the idea of being good at a particular activity. Henry Ford was one of the early adopters of specialization in the 1920s, and this idea served him well on the assembling line. Having a worker concentrate on the front tires, another the back, and another on the brake pedals improved productivity because each man specialized in their skill. Today, specialization introduced division of labor, which created the idea of having specific job titles and functions within a functional unit. 

An example is a sales department. It can have separate people working on cold emailing and receiving orders from customers. To avoid boredom, disengagement, and absenteeism of employees, they can be rotated or given more responsibility to keep engagement high.

Departmentalization

Departmentalization is bringing specialized jobs or activities together to coordinate a common task. We can group them in the following ways:

  • Function: Grouping by function is the most popular method in big cooperations today. Examples of these functions are having a finance function, a supply chain function, or a human resource function.
  • Geography: Some companies can group their activities based on geographical location. This method is popular with companies with branches and customers scattered across a country or the world.
  • Product: It isn’t unheard of to find companies grouped according to their products. This method is popular in the manufacturing sector – where a single raw material can produce various end products. An example is a tree. It can make different end products like paper, clothing, tissue, hard hats, etc. A company can produce all or some of these items, deciding to create its department based on the different products.
  • Process: Companies can choose to use similar processes to group a department. An example is a petroleum company. They ordinarily carry out the following activities; exploration, extraction, refining, and transportation. They can form a department based on each process.
  • Customer: A business can group itself into departments based on the services rendered to its customers. An example is offering different packages to organizations, households, and individuals.

A large organization can use some or all of this departmentalization in its structure. 

Centralization and Decentralization

Centralization means the decision-making process lies at a single point, typically with a few people in top management. A decentralized system means that the decision-making process is at different points. It allows the distribution of authority throughout the organization, unlike a centralized system where all the decision-making power lies with a few. In modern times, companies favor a decentralized system because of fast decision-making and engagement of workers at different levels.

Span of Control

The span of control commonly speaks about the number of employees a manager has control over. The rule of thumb is to have a manager take control of more people. This is because it supports less hierarchical layers for workers to report to and receive information. Fewer layers also mean fewer managers and less money to pay them. 

Today, this element has gone through some changes. One of them is companies prefer to work in smaller, more effective teams. They are also more fluid in receiving and giving information.

Also read: 7 Reasons Why Goal Setting Is Important

Why is Having the Right Organisational Structure Important?

We cannot stress on the importance of an ideal organizational structure enough. The idea of not knowing who to report to, what your job entails, or what project you are working on, can lead to confusion and inefficiency. This section highlights some of the importance of having an efficient organizational structure.

Facilitates meeting objectives through proper coordination 

An efficient organizational structure allows the company to plan clearly and coordinate when executing them. Each department and individual has set goals, and having an ideal structure allows the organization to hold the departments responsible for achieving those goals. An efficient organizational system supports the company in coordinating and monitoring the progress of each individual and department.

Removes Overlapping and Duplicate Jobs

One thing a company doesn’t want is to waste resources replicating the same jobs. If a company doesn’t have a structure to help define the roles and duties of employees, there will be cases of their work overlapping or, worse, duplicating their jobs. A proper system ensures this doesn’t become a norm in the company.

Provides a Clear Communication Channel

Communication is an integral part of any organization. Without proper communication channels, a company will be ineffective in its operations. A good structure clearly defines the communication flow, so the employees know who they report to.

It Improves Productivity

Having the ideal structure ensures employees know their roles are and are engaged in those duties. Having a clear and defined description of jobs can help improve their productivity.

Identifying the Right Organisational Structure for Your Business in This Era

Before identifying which organizational structure is suitable for your company, let’s first look at the various organizational structures.

Hierarchical 

The hierarchical structure is the oldest and most familiar structure used by companies. It is a centralized structure with all the decision-making power in the hands of the board and senior management. Workers are to report to the senior management and cannot make business decisions. If we use the elements to describe this structure, we would say they are;

  • Centralized
  • Very formalized
  • Rigid and define a chain of command
  • Little specialization
  • Narrow span of control

Most organizations in the 1900s until the early 1940s used this structure. Even today, some industries that require a lot of regulation and strict rules still use this model.

Functional

The functional structure is like the hierarchical structure but with more division of labor involved. The hierarchical structure has a top-to-bottom chain of command, with everyone reporting to top management. It was an early answer to employees crying out about the hierarchical structure in America in the 1950s and 1960s.

Functional, on the other hand, allows for departments and departmental managers. This structure means different employees report to specific managers. An example is an accounting department focusing on accounting-related activities. This system came to be to make hierarchical management more efficient.

Flat 

A flat structure is the opposite of the hierarchical, and entails little or no middle management. This type of structure is popular with startups, where there are a handful of staff and a single person in the top management position. This structure allows creativity, proactiveness, and some degree of decision-making power. As the company grows, there should be a clear reporting structure to avoid confusion in the long run.

Divisional

Divisional structure is when a company or organization breaks down the company according to a product, market, or service rendered to customers. Under the type of departmentalization under elements, the divisional structure allows a large company to allocate its resources based on other divisions to improve productivity. It is a decentralized system that gives decision-making power to branch managers. Only highly strategic decisions go through the headquarters.

A real-life example of this is Coca-Cola. It has divisions for its products based on various regions. The leaders there have a certain level of autonomy based on the demand of their customers and government.

Matrix

The matrix structure sees employees report to two managers. A typical example is if an employee reports to a functional manager and a product manager. Another example is if a software engineer from the engineering department is also on a team working on a new product for the company. The software engineer reports to both their line and product manager.

This is an ideal structure for organizations that often take on projects.

Philips, the Dutch multinational company, set up a matrix structure in the 1970s.

Network

Companies that outsource several functions easily fall into this category. They usually have a core team and then lots of subcontractors and contractors. It’s a decentralized system that’s flexible and allows the company to concentrate on its primary core processes. It can also be a cheaper option since the subcontractor specializes in that activity.

Examples of companies are Nike and H&M (Hennes & Mauritz) that outsource their manufacturing procedures to subcontractors. 

Team

A team-based structure entails bringing a group of employees together to accomplish organizational goals (long term) or work on a project (short term). A team-based structure is fluid, less defined like hierarchical structures, and decentralized. We should note that team-based structures have a management team that assigns their targets and goals but allows them to choose how they will meet that goal. A good example here would be Google.

It is good to note that large companies can adopt more than one organizational structure for a different aspect of their business. For example, Nike also has a geographical divisional structure for its products. 

Also read: 6 Trends That Will Shape Hr Strategies In 2022

Now that we have described the organizational structures available, we go back to the question; What is the best organizational structure in this era? 

We have already mentioned the internal factors that affect strategic decisions. They include the values, culture, and goals of the company. But that’s not all that affects an organization’s structure – external factors affect as much as its internal factors and sometimes more. 

Since no company is an island and operates in an industry, the trending factors will also shape and change the organizational structure. A study by Deloitte in 2016 found that 92% of participants believe redesigning their current structure was important or very important. The same research noticed that organizations are moving to be more decentralized and are more product and customer-centered. So what external factors have brought about this change?

The first is technology. Technology has allowed information to travel faster, creating a fast-paced environment. This tech has made the functional and hierarchical structures obsolete when passing instructions. Engagement software has improved the flow and speed of communication, allowing us to do so in real-time.

More companies combine functional structures with team-based designs like Apple and Cleveland Clinic. This ensures that there is still a form of the hierarchic system but has quick responsive teams. 

The second is the empowerment of the labor force and the benefits of engaging this force. In recent times, industries leaders and management have witnessed the gains of having an engaged workforce. Millennials and Generation Z want to be more involved in their workplace. Because of this, companies have had to rethink their strategies.

The best organizational structure for this era seems to be decentralized, employee or customer-empowered, and flexible to adapt to changes. Most companies are happy to have top management set the goals and targets and leave it to the team assigned the job to be creative with how they are to achieve the goals. 

Uber, the famous car transport service, usually appoints a general manager, city manager, and driver operations manager when it arrives in a city. They give the team the freedom to adopt a strategy unique to that city, which will involve developing a practical organizational structure in the city.

Conclusion

In conclusion, the fast pace of the market, changing views on employees, and the need to surpass competition have made the modern-day organizational designs decentralized, compact, engaging, and information hubs. Although some large firms have still kept their functional organizational structure, it’s only a matter of time before most companies adopt traits to stay relevant in the market.


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The Complete Guide to Employee Pulse Surveys

While there are various ways to gauge your employees’ engagement and satisfaction levels, pulse surveys are arguably the best. We say this because employee pulse surveys are easy to design, fill in, and understand. That being said, some organizations, previously unfamiliar with the format, might initially struggle to design effective pulse surveys. Teaching you how to make proper pulse surveys is precisely what this guide is here for! After finishing this article, you’ll practically be a pulse survey expert!

What Is An Employee Pulse Survey?

Employee Pulse Survey

Pulse surveys are quick and short surveys sent to employees at predetermined frequencies. Usually, they’re sent monthly or quarterly. A pulse survey contains a check-in which includes questions related to different aspects of employees’ wellbeing. 

Most staff pulse surveys will ask questions about:

  • Employee satisfaction 
  • Employee relationships 
  • Work environment 
  • Communications 
  • Job role and satisfaction 

Normally, employee pulse surveys contain only 5 to 15 questions as they’re intended to have a quick turnaround. Most of these questions are also straightforward and easy to answer. Managers and business owners use employee pulse surveys to learn what employees think about their work environment and in which areas they seek a change. 

Conducting regular pulse surveys and changing the work environment accordingly is an excellent way of improving overall employee satisfaction and productivity. 

Also read: What is the Right Organizational Structure for this Era?

Advantages of Staff Pulse Surveys

Employee pulse surveys are quick, easy, regular and insightful. When used properly, employee pulse surveys can iteratively improve your workplace over time. 

1. Quick and Easy

The biggest advantage of employee pulse surveys is that they’re quicker and easier to answer than conventional surveys. Employee pulse surveys only have 5-15 questions. In contrast, conventional surveys may have as many as 50. Fewer questions make it easier for employees to fill these surveys. As a result, employee pulse surveys have higher participation rates than conventional surveys. Some survey providers even include user-friendly interfaces with compatibility across multiple devices, making pulse surveys even easier and faster to complete. 

2. Creates Awareness

Pulse surveys are excellent for informing you about what employees think. A lack of understanding between employees and management is often one of the biggest workplace problems people experience. Pulse surveys help bridge that gap by providing employees an outlet to express dissatisfaction. You can use pulse surveys to understand employee mood, increase productivity and alleviate employee issues. They are often the best option in this regard because they create a system that lets employees regularly provide you with feedback and information. 

3. Feedback Culture

Pulse surveys create effective communication channels between employees and managers. These communication channels are vital for providing management with information. Another benefit is that since the answers are anonymous, employees will likely provide more honest information. The transparency that pulse surveys provide is absent from most other survey types. As a result, introducing them into your organization is excellent for creating a feedback culture where employees regularly provide feedback and feel that the company values their concerns. Such a culture is valuable for management since it clarifies employee sentiments to them. 

4. Rapid Data

Since they’re so easy to fill, pulse surveys provide data quickly. You immediately see results as soon as the first participation completes their submission. The advantage of quick results is that management doesn’t have to wait long before receiving information on employee sentiments. Instead, they can develop an action plan immediately for improving workplace wellbeing. 

5. Anonymity

Pulse surveys are anonymous. The advantage of anonymity is that it permits employees to experience greater feelings of trust and safety. Naturally, employees might be less willing to provide honest opinions without anonymity in fear of potential retribution or embarrassment. By making pulse surveys anonymous, employees can freely express their opinions and not worry about managers harassing them for doing so. Another advantage of anonymity is that it increases participation since employees feel safer. Therefore, it is one of the biggest reasons to opt for pulse surveys. Your employees will feel a higher degree of trust towards your organization and feel safer. 

6. Trend Analysis

Employee pulse surveys provide useful results instantly. You can use them to immediately improve your engagement levels by analyzing the survey’s data. Analyzing the data will provide you with the information needed to recognize your organization’s strengths and improve its weaknesses. Pulse surveys are also easier to analyze than conventional surveys since they have fewer questions. To obtain the most insightful results, you should analyze your pulse survey data to identify trends. Find if there are any specific issues that multiple employees keep referring to, or if there are any problems management was completely unaware about. If you use a sophisticated pulse survey application, you could analyze intra-department engagement scores in real-time. 

7. Helps in Employee Performance Review

Employee pulse survey data can be used for employee performance reviews. Pulse surveys generate regular and reliable data streams that can be used for employee performance reviews. Use the data to establish employee profiles at regular intervals and chart changes in their engagement levels. This data is invaluable for providing managers with clear, objective, and self-reported employee performance data. 

Also read: Performance Calibration Meetings: Everything You Need to Know

Employee Pulse Survey Uses

There are different pulse surveys for employees, including: 

  1. Engagement 

An engagement pulse survey is used to measure employee engagement. It will normally contain only 2-3 questions, and it will measure core engagement metrics like: 

  • Autonomy 
  • Alignment to Strategy 
  • Career Progress 
  • Percentage of Completed Goals 

2. Action Planning Follow-up Pulse 

Action planning pulse surveys for employees are used with annual engagement surveys to monitor employee progress after engagement surveys. Essentially, this type is used to determine to what extent an employee has succeeded in fulfilling the goals they outlined for themselves during their annual engagement survey. 

3. Company Values Pulse 

Company Values pulse surveys are used to determine whether employees satisfactorily adhere to company values. These are most commonly used for building workplace culture and ensuring that your organization has the culture you want. 

4. Change Pulse 

Change pulse surveys monitor employees’ sentiments over time to ensure they feel positive about their work environment. Change pulse surveys should alert managers if any employees suddenly report decreased satisfaction, deteriorated mental health or increasing workplace problems. 

Structure of an Employee Pulse Survey

Employee pulse surveys provide valuable data, so it’s important to make sure you do them right. To make your employee pulse survey as effective as possible, you need to ask the right HR pulse questions. 

Define The Purpose

Pulse surveys need to have explicit goals. So, set explicit goals for each pulse survey to ensure that you receive the right information. It is the very first step. Once you know what your survey’s meant to achieve, it’s time to choose the best layout. Specifically, think about those areas you want to focus on the most from an organization’s decision-making perspective. 

Design The Survey

Survey design mostly comprises choosing the right HR pulse survey questions. Ideally, your questions should be clear, concise, and relevant. The biggest mistake most people make at this stage is to include long questions. Long questions are not ideal for this format. One thing you could do is to think from your employees’ perspective while you’re creating questions. Doing so will increase the chances of acquiring honest and accurate replies from employees. 

Running the Survey

Once the survey is designed, you need to send it to your employees. Announce that they need to fill the survey on all relevant communication channels. Inform employees in advance before you finally email or forward the surveys. You could offer incentives or rewards like company raffle to improve participation. Be sure to follow up with employees at least once after sending out the survey. 

Analysis of the Survey

Thankfully, pulse surveys to employees are easy to analyze. Review the survey results in great detail to ensure you derive as much meaning as possible. Specifically, focus on locating organization-wide strengths and weaknesses. Organize the survey data around strengths and weaknesses, too. You could also categorize data in the following manner: 

  • Behavior patterns 
  • Psychographics 
  • Demographics 

Action Plan

Employee pulse surveys exist to facilitate improvements in employee engagement. Committing actionable steps following survey analysis is the most important step for that reason. Honestly share survey results with your organization to promote employee trust and build an honest and fair working culture. Doing so will improve organization-wide management practices and make it possible to implement positive corrective policies. 

Finding The Right Survey Tool

All organizations have different workplace cultures. As such, your workplace will have its own unique requirements that meet its needs optimally. To achieve that optimization, you need to locate the right pulse survey tool for you. Conducting multiple pulse surveys is one of the best ways to do that since the experience will highlight your requirements and the areas your current survey design lacks. 

Main Point of Interest in an Employee Pulse Survey

The following 7 are the most important areas of interest in employee pulse surveys. 

1. Communication

Improper communication cripples any organization. So, it’s vital to monitor your company’s state of communications through feedback from employees. Use your employee pulse surveys to determine whether employees feel there are any communication gaps or problems that management needs to fix. Be sure to ask about both horizontal and vertical communication since both are invaluable for your company. 

2. Relationship With Managers

Effective employee management relations ensure smooth daily operations. Include questions related to employee satisfaction with management in your pulse survey to understand how employees feel about management. Particularly, you want to determine if employees feel if management’s values are aligned with those of employees. Also, confirm from employees whether they’ve experienced any abuses of power from management. 

3. Compensation And Benefits

Economic gain is the primary motivator for most employees. That fact is undeniable, so make sure your employees feel sufficiently economically satisfied. This is especially important given how competitive modern workplaces are as companies fiercely compete with one another to acquire the best talent. You don’t want to risk losing your rising stars, so make sure they’re happy with compensation and benefits. 

4. Employee Recognition

A healthy workplace values its most productive employees and recognizes their talents. Naturally, employees like being appreciated for their efforts, so you need to provide them with the recognition they deserve. The more appreciated employees feel, the better they will perform in the workplace and maintain their loyalty to you. 

5. Personal and Professional Development

The best employees want to advance to new positions. You need to recognize that fact to ensure your employees feel they have a future with the company that involves progress. Your employees’ personal and professional development is important to ensure they remain motivated and engaged with their work. 

6. Autonomy and Alignment

A lot of research indicates a strong link between employee productivity and autonomy. Job satisfaction and loyalty also strongly correlate with employee autonomy. As such, your organization should make sure employees have as much autonomy as possible. Make sure that your employees express whether they have sufficient autonomy. 

7. Work Environment

The better your work environment is, the better your employees will perform. To maximize employee productivity, ask them how they feel about their work environment. Improving the work environment takes time and effort, so maximize work environment improvement efforts by maximizing data on the subject from pulse surveys. 

How often should you use pulse surveys?

Now that we’ve answered “what is pulse survey” and provided you with example HR pulse survey questions, it’s time to determine how frequently you should use pulse surveys. Your organization should conduct pulse surveys according to the following criteria:

  • Fluctuations 

How frequently do your pulse survey results show major changes? If they don’t frequently change, it’d be better to consider longer intervals. 

  • Engagement 

If engagement is your major concern, choose longer intervals because engagement levels change over long time periods. Employee engagement is unlikely to change over days or weeks.

  • Action Implementation 

Pulse surveys exist to provide actionable data. So, you should only conduct pulse surveys for employees as you’re able to use the data you’ve collected. Employees are also less likely to take pulse surveys seriously if they’re conducted frequently, but no action is implemented. Schedule your pulse surveys for as much time as it takes to take action on them. 

  • Other organizational metrics 

If your company conducts monthly or quarterly performance reviews, it’d be advisable to schedule your pulse surveys around the same frequency. 

In conclusion, employee pulse surveys are excellent for determining employee engagement and satisfaction levels. They are short, easy to complete, and can be used frequently to acquire reliable data. The best way to make your employee pulse surveys successful is to provide your employees with short and clear questions that provide actionable data.

Goal Setting Module


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The Top 10 Management Styles For Leaders

The leadership skills of management are crucial to organizational success. Part of the duties of a good management system is identifying the best management style that works for your team or organization. Employees need their potential drawn out by competent managers with quality leadership levels. And so in this article, we will dissect the various management styles, their importance to organizations, and which one is best suited for you.

What is a Management Style?

Management Style is how managers work to fulfill the business objectives. It is how they plan, organize, make decisions, and delegate duties to their staff.

The Importance of Adopting the Right Management Style

In a study by Gallup, they found out that companies surveyed said they choose the wrong managers 82% of the time. That is shocking, considering how essential line managers are to organizations. 

There are many reasons for this result, but one obvious one is that many managers pay little attention to their management styles. Adopting the wrong management style can make an experienced team ineffective. 

Aside from managers figuring out the best management style that suits them, there is also teaching these leadership qualities to the next generation. A study by Deloitte found out that 63% of millennials leave their job within three years if they do not see growth in their leadership skills. 

Also read: Leadership In Times Of Crisis: How To Lead Efficiently

This study highlights how important learning and identifying the ideal management style is necessary if you want to keep your best employees.

Lastly, proper leadership promotes engagement. Improved engagement leads to better productivity and a healthy culture. A study by Harvard Business Review confirms 78% of business leaders concentrate on improving engagement levels. By adopting the best management styles for their organizations, they come closer to achieving that goal. 

Types of Management Styles

We have been talking about the ideal type of leadership in the article. A question that should be at the back of our mind is: what is the ideal management style? The answer to the question isn’t straightforward because there isn’t a one-fits-all management style. Different situations will call for distinct management styles. In this section, we will explore the 10 best management styles.

Autocratic

Autocratic leadership is a top-down management style, often dubbed the traditional management style. This management style demands employees to follow strict instructions. It is a style in which all the decision-making power lies with the top management. So what are some features of the autocratic management style?

  • There is a strict reporting structure all employees must follow.
  • Decisions are quick since only one person or a small group makes them.
  • Management strictly supervises the work of employees.
  • Rules and instructions are absolute in most cases.
  • Communication is clear and concise – often giving detailed direction.

Pros

The biggest advantage of the autocratic leadership style is directives given to employees. Clear goals also promote productivity through effective delegation of duty. It can also prompt quick decision-making for the organization.

Cons

The big disadvantage of this management style is that all decisions rest in the hands of one person or a very few people, adding to their stress. Another disadvantage is that it kills creativity, participation, and growth in an organization.

Example 

A good example of where this style prevails is the military. Another example is manufacturing companies that own factories with strict processes to follow. This style in the right environment will improve employee performance and is prevalent in Asian and African countries. 

Also read: 6 Leadership Mistakes That Will Cost You Dearly

Servant

Servant leadership is a style that focuses on serving the employees and customers. It favors a people-first mindset. It also believes fulfilling personal and professional needs leads to productivity. 

Features of a servant leadership

  • Active in building employee morale.
  • The leaders are good with interpersonal skills and communication.
  • It improves productivity by earning the loyalty and trust of employees.
  • Encourages engagement and collaboration between employees.
  • It puts team chemistry and a positive atmosphere at the forefront.

Pros

This management style increases engagement among employees – Some even take the company as their second family. It also encourages growth and creativity. 

Cons

One of its disadvantages is it drains the leadership. Overseeing the well-being of others can be exhaustive and demanding. It is not the best strategy if your team is result-based. An example is if your company manufactures physical products, this approach may be too costly.

Example

An example of people who had such leadership qualities includes Nelson Mandela and Mahatma Gandhi. Both examples are examples of leaders who were people-minded in order to achieve their goals.

Coaching

The coaching style is like the servant management style. It is a style that focuses on the growth of the employees. The standout quality of this method is it quickly identifies the strengths, weaknesses, and motivations of its employees.

Some features of coaching management style include:

  • The coaching management style is supportive by nature.
  • It promotes learning as a way of growing.
  • Open to asking questions and regular feedback.
  • The nature of this style is guidance and not giving commands.

Pros

The coaching management style promotes the learning of new skills. It also teaches employees to be open-minded, which helps their confidence. It improves the company culture as learning is at its center.

Cons

The major drawback is that it is a time-consuming activity, as it takes time to identify areas of improvement. Another shortcoming is that it may not favor short-term goals.

Example

In the business world, Sheryl Sandberg, COO of Facebook, puts a lot of expectations on her team but is also willing to support, help and guide when necessary. Another example is Satya Nadella. After taking over a successful but stagnating Microsoft, he introduced a structure that has helped the company evolve.

Also read: 10 Best Employee Feedback Tools To Track Performance 

Visionary

The visionary leadership style sees a person or group of people communicate the big picture or dream to their employees. They usually are not involved in the daily management of the business but guide the organization towards fulfilling the vision. These leaders are vital when growing as a small company because of the dynamics. 

Now let’s look at some features of these leaders:

  • These leaders are charismatic and know how to inspire those around them.
  • They are risks takers and very optimistic people.
  • They earn the trust and respect of their employees.
  • Their focus is on motivating and aligning their team or organization to move in the right direction.
  • The success of the leadership style depends on the competence and experience of the employees.

Pros

An advantage of having this leadership style is it spores growth in companies. The charismatic pull can also bring the team together and help push the company to reach innovative heights.

Cons

The drawback that stands out here is this management style can be detrimental to new and inexperienced employees. The lack of attention to detail may also mean top management misses out on short-term opportunities. 

Example

Elon Musk of Space X and Tesla is a famous example of a visionary leader. His innovation in the automobile industry and space exploration has seen new doors open in those fields. He also employs competent people to oversee the day-to-day activities of the business.

Democratic

Democratic management is a style of leadership that promotes the participation of employees in making organizational decisions. It allows employees to share their thoughts, ideas, and feedback with management. Although the final decision is still in the hands of the leader or top management, it still encourages engagement among employees. 

Some features of democratic leadership include:

  • An emphasis on group participation.
  • Encourages anyone to share their ideas or thoughts.
  • It needs a leader good at mediation.
  • Open and transparent communication system.

Pros

Under this management style, employees feel empowered and valued in the organization. It helps to boost employee retention and morale. Since the employees are part of the decision process, it also requires little to no supervision by management.

Cons

It can be time-consuming. Planning large-scale discussions and collecting everyone’s feedback is a slow process. It’s possible to choose some employee ideas over others which can destabilize the team or organization.

Example

Ray Dalio of Bridgewater Associates, the largest hedge fund, supports this leadership style. In a TED Talk he gave in 2015, he spoke about the idea of meritocracy, where people can say their minds. It uses the thinking capacity of a company rather than only top management.

Also read: 7 Reasons Why Goal Setting Is Important

Pacesetter

Pacesetter management style is when top management or a leader sets high standards. The pacesetter management style focuses primarily on performance. So it’s a style that holds its employees to high standards.

Features of Pacesetter Management style

  • There is an emphasis on meeting goals within the expected time.
  • They set the standards to stretch employees to get the best.
  • The management style emphasizes personal achievements and accomplishments.
  • The style is demanding and usually deployed in fast-paced working environments.

Pros

This style pushes employees to achieve their goals. It can also help teams that are competent but ineffective. 

Cons

It can lead to employee burnout. It can also have a demoralizing effect on employees if they don’t meet their targets. 

Example

Organizations that deal with fast-paced environments like investment banks, advertising companies, and media houses will often employ this ideal management style. 

Transactional

The transactional management style involves rewarding employees with monetary incentives for achieving their goals. It is a way of encouraging or motivating employees to meet goals in the set period. Usually, these goals are to hit goals related to productivity, like sales and revenue. 

Features of this management style

  • Places value on employees meeting their targets.
  • This method encourages extrinsic monetary rewards than intrinsic rewards.
  • It favors micromanagement.
  • A rigid approach that doesn’t give room for personal interpretation. 
  • The management style communicates the goals in a concise and clear version.
  • Favors high-pressure environment.

Pros

It can be effective when meeting short-term goals as it spurs employees to achieve their goals.

Cons

Transactional leadership style isn’t a sustainable method of leadership. In the long term, employees burn themselves out or tire from the style. It also doesn’t support creativity.

Example

Sports teams use this method. Since athletes train to win competitions, adding an extrinsic reward can spur them to win those rewards. 

Laissez-faire

Laissez-faire is a French word that translates to “Let it be” in English. And as the name says, it’s a hands-off approach. Managers give the task, present all relevant information, answer questions, and clear any misunderstandings. After this, they only return to review the work done. 

Features of Laissez-faire Style

  • It supports the delegation of work.
  • It allows for creativity and freedom among the employees.
  • This method offers little oversight to employees.
  • Management provides all the information, support, and tools needed by employees to execute their jobs.
  • Employees are self-directed, and top management only gets involved if something goes wrong.

Pros

The method can be beneficial if experienced team members are present. The style encourages creativity, innovation, and accountability. It can lead to high productivity for teams who enjoy autonomy and a high retention rate.

Cons

The number one problem with this style is it only suits peculiar people and organizations. It is the worst type of management style for inexperienced employees.

Example

Google is a perfect example of a company that employs this management method. Their “20 percent time,” which allows employees to work on private projects, has seen them produce AdSense, Google Maps and Gmail.

Transformational

Transformational leaders are like visionary leaders, looking at the big picture. They are charismatic, inspiring, and motivating by nature. While the visionary management style favors smaller firms that are growing, transformational favors large corporations that are going through a period of change. 

Features of this management style

  • Inspires creative thinking.
  • It challenges the team members.
  • Inspires others to achieve their set goals.
  • The leaders are usually well respected and trusted by their employees.

Pros

This type of leadership can improve the engagement and productivity of employees. It also allows for employees to bond together.

Cons

The management style relies a lot on the personality of the leaders. The management style pays attention to the big picture and can lose the details.

Example

A popular figure said to use this method is Steve Jobs. A micromanager and rewarder of those who meet their targets. This management style helped him stir apple to a dominant position in the mobile phone market.

Bureaucratic

A very similar style to autocratic leadership, One key difference is their decision-making steps. While autocratic favors one person making quick decisions, bureaucrats follow procedures and processes set by the management or law. Bureaucratic leadership style demands its employees follow the rules created by their superiors.

Features of the Bureaucratic management style

  • It is a structured management style.
  • Promotes a disciplined atmosphere.
  • It encourages following the rules and laws.
  • There is little room for creativity or collaboration.
  • It helps to define the roles of employees.

Pros

The leadership style is effective in organizations or industries that are heavily regulated. Every employee has their own defined roles, which aids productivity.

Cons

This management style doesn’t support creativity, innovation, or free-thinking. This can lead to employees feeling restricted. When making decisions, it is slow because of the layers of authority figures it has to pass through.

Example

A good example is a government-run organization that requires employees to follow statutory rules.

Also read: 6 Trends That Will Shape Hr Strategies In 2022

What is the Best Management Style to Have?

The best management style depends majorly on three factors.

  • The level of your skills, experience, and personality.
  • What your team needs at the moment.
  • The culture of the organization.

These three factors play a vital role in determining what management style managers will adopt at different times. If there are inexperienced employees, then a coaching style may be appropriate. For more experienced members, a democratic or even a laissez-faire approach might be sufficient.

Conclusion

In conclusion, all the mentioned styles are good management styles, and any one of them may be ideal given the peculiar situation. While there are some that managers prefer, managers must also learn to be flexible to bring out the best from their employees.


Want to know how Engagedly can help you manage your employees better? Request a live demo from our experts!

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7 Useful Tips to Reduce Employee Turnover

Facing challenges with employee retention is no doubt one of the common things that human resource departments face. Every company should focus on keeping turnover at a minimum. As per reports on truth and trends in turnover, one out of four employees will quit their present job, looking for other better opportunities. But it is believed that strategic approach of employers can retain almost 77 percent of employees who quit. The factors on which healthy turnover depends varies widely from one industry to another. The trend of turnover, its root causes and working on it for better results in future can help to reduce employee turnover for an organization.

What does employee turnover stand for?

Employee turnover shows the total employees who leave a company over a specific time. It includes both retired employees and those who are fired from the organization. No matter what the reason for turnover may be, absence takes a toll on a company’s profit margins. However, turnover also applies to subcategories, such as within demographic groups or departments. Losing talent impacts productivity. 

Turnover majorly impacts an organization’s trajectory. This is a common problem in all organizations and they wonder how to deal with it. The turnover can be voluntary or involuntary, quarterly or annual, depending on industry or when an employee gets terminated from organization. However, it can become costly due to the following:

  • Lower productivity level when looking for a replacement
  • Overhead related to posting for job and hiring procedure
  • Planning for training programs for new hires
Also read: 10 Best Employee Feedback Tools To Track Performance

Turnover rate can impact your relationship with industry and customers. Some have a high rate of turnover due to the category of industry and nature of work. An excessive turnover is a warning sign to maintain good company culture and retain a prominent position in the market.    

An organization has to plan for effective strategies that help boost retention and eventually can avoid high turnover. Reports show that US employees have paid $600 billion as turnover cost in 2018, that increased to $680 in 2020. Here, one should learn more about current market trends of hiring labor, the employment phase and its rate. This will help the employers come up with suitable strategies for hiring talents and retaining them for the good of the company.     

Useful tips to reduce turnover 

  1. Define company culture to hire right talents

Hire the right person to begin with and let the person be aware of the company culture. This helps an employee understand whether they fit into workplace culture and what they can expect from it. The role of the candidate should be well defined to both the candidate and the person assigning it for clarification. It helps the management to make sure that they hire the right talents for the vacant job positions.

One effective strategy can be allowing peers in a particular role to hire another for the same position. This is how the person already serving the organization can analyze the skill of the new person to hire and can hire the ideal fit for a position. The existing person can evaluate the person to hire better and whether they would match with the company culture.   

  1. Allocation of the right team for right job

Smooth onboarding can help. Deploying the right team for the right job can make a difference in how the task is done. The strategy and skill of the team will help achieve it right on time. When a team is hired, it should have members with mixed qualities, as arranging for day-to-day tasks and handling each can be challenging. To make it smooth, assign different tasks to everyone. This will also make an individual stable in their specific role and hone skills better for future endeavors.  

  1. Encourage gratitude and generosity

Recognize the contribution of every individual in a team. It turns out to be an incredible element in boosting working relationships with employees. Try to encourage social interaction among employees and every opportunity can lead to better connection and appreciation among the team. It will surely make employees healthier and they would be happy to put in their best.  

Transparency in company policy is important for a healthy work culture. This helps to gain trust of the employees and the company can get the best out of the workforce. Introduction of performance linked incentive further encourages employees to work to their full potential and their sense of belongingness to the organization bolsters productivity.

Also read: Gratitude Is A Part Of Employee Recognition Too
  1. Recognize efforts and reward employees

Rewards and recognition are meaningful, and the best and cost-effective method to prevent turnover. By this, it can boost productivity and encourage a happy environment in the workplace.

The nature of employee recognition can be personal, specific, unexpected, and frequent. Overloading a team is never the best solution. A missing work-life balance can result in higher turnover, something that is not desirable. Some simple ways of appreciation that companies can benefit from are:

  •       Praising in public
  •       Giving paid time off from the work
  •       Feature employees and achievements on company website
  •       Sending appreciation email to boost up employee
  •       Offering a reward or announcing the person as an employee of the month

These are sure to encourage an employee to put in their best effort. It is something that the company will surely benefit from. The recognition has to be fruitful for employees and eventually they feel valued for the effort they give in for organization.    

  1. Check with employees about achieving goals

Encouraging employee growth helps retain talent. Employees want to grow constantly, which is good for the organization and should help them achieve their goals faster. If you stifle the motivation of employees to achieve the best, it can lead to stagnant growth or chances of turnover. Try to introduce opportunities that help in constant skill development and help them make a place among the top-performers.   

Also read: 7 Reasons Why Goal Setting Is Important
  1. Give importance to work-life balance

The demand for work-life balance among employees has become increasingly important. Companies need to be attentive to this balance to reduce turnover and offer a flexible workplace for employees. Businesses need to prioritize communication, introduce flexible working hours, and offer employees on-site childcare if they want to promote a work-life balance. 

Coherent teams boost better communication, lowers the stress level, resulting in greater output. This will automatically enhance the retention level of employees, and cut on the chance of turnover rate.

  1. Training programs reduce chance of turnover

It is important to train employees to help them understand core values of business and give adequate assistance they require to thrive in the first weeks of joining the company. The training program will help them come to terms with tools used, context and knowledge required to solve the challenge they come across in the future.

Try to include one-to-one interaction sessions as it helps understand what the employees are looking for and what can improve their contribution to the company. Through team-building activities, help each of them identify strengths and work on their weaknesses. This is how you can identify and prevent a situation of turnover. Employees would feel valued when they find an organization investing in training programs to help individuals perform well.

Companies need success and a good profitability rate to thrive and remain constant in this ever-changing market. Employees are the success drivers for organizations. The culture is becoming employee-centric and so the organization needs to ensure that it offers an optimistic environment to retain top performers. Try to adopt strategies that retain the valued talent in the firm for best results.  

How to measure the success of an organization in lowering employee turnover?

Maintaining an optimum workforce such that productivity level is maintained at a desired level is an important aspect of running an organization. It is decided by employee turnover and attrition. 

Employee attrition is the natural reduction in the number of employees through retirement or resignation or death. As we can see, there is little that a company can do to reduce attrition. However, as a counter step, it can hire new employees to fill up the vacant positions. 

Turnover means the number of employees leaving the company voluntarily as well as involuntarily. While we have no control over the group of people who retire or are terminated by the company, we can focus on the number of people who are resigning. Scheduling exit interviews can help the company to find the reason. When the voluntary exit levels are high, a company may evaluate its working environment, culture and choose to bring about necessary changes based on feedback of leaving employees. We can say, employee turnover is a metric for job satisfaction of employees. A successful company must strive to keep its turnover rate low.

Discussing the turnover rate, it can be concluded that it is concerned about the internal culture of a workplace. It is also the frequency of employee hiring, quitting the job, and how an employee is fired. In other words, it is measuring staff turnover. Turnover is mainly on employees who are leaving on their own terms, including the one who receives termination. However, the turnover rate also helps measure an employee’s lifecycle.   

Difference between healthy and unhealthy turnover

After going through the difference, you may think that optimal turnover should be lower. However, some turnovers are considered to be healthy for an organization.

In this regard, when an employee is about to retire after serving for so long, the turnover will make space for a new talent. There can be employees who wish to change the organization before they attain the frustration and stagnation level. It is both a natural and healthy form of turnover for an organization.   

However, the rate of turnover often depends on the industry and it has to be a healthy one for the company. Transforming the workplace can reduce turnover and, in this, hospitality experiences a higher rate than others due to its nature of work(Source).   

Transforming workplace can reduce turnover

Try to make the workplace a positive environment and interesting to work in and this can effectively reduce the chance of turnover. Employees should feel like that company values them and understands their needs. For this, the workplace should focus on employees and make the best of decisions to retain crucial talent. The more employees are interested in working in the place, the higher is the retention rate, thus, lowering the turnover.   

Also read: Leadership In Times Of Crisis:How To Lead Efficiently

Conclusion

The employee turnover directly impacts on company profitability. An employee with the right skills can assist in making effective business decisions. Here’s where selecting the right employee becomes challenging.

Once a business can find the right person, getting them to give their best for the team can be time-consuming and costly. It sometimes takes longer to hire employees and so organizations are offering high pay for salaried ones and also paying for the hourly roles. These are some forms of better incentive rates that cut on the turnover rate. Create development opportunities and prioritize employee needs as it helps reduce the chance of turnover.


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