How to Fight Employee Burnout in Healthcare?

Healthcare is one of the most demanding industries to work in. Unfortunately, burnout among healthcare professionals has become increasingly common in recent years. How can we prevent this and keep employees energized and motivated?

According to Medscape National Physician Burnout, the reported burnout rate is around 43%, which is considerably high. 

Burnout affects a wide range of healthcare employees. All nurses, physicians, and support staff have felt some emotional exhaustion due to their increased workloads. It often leads to decreased job satisfaction and an inability to complete tasks proficiently, ultimately hampering the overall functionality of the workplace.

We need effective strategies that address the underlying causes of burnout among healthcare professionals. In this article, we will be discussing several ways in which organizations can help fight employee burnout in healthcare by promoting a better working environment through better decision-making processes, encouraging team-building initiatives, giving employees control over their schedules, and creating policies that promote work-life balance for their employees.

What is Employee Burnout? 

Employee burnout is a state of physical, mental, and emotional exhaustion caused by prolonged stress. It can be triggered by various factors, including long working hours, high workloads, lack of control over one’s work environment, and inadequate support from colleagues or supervisors. Burnout can lead to decreased job satisfaction and productivity and increased absenteeism and turnover rates.

Also read: How Engagedly Can Drive Your Performance Management Process Forward

The Present Condition of Healthcare Professionals

Burnout among healthcare workers is a growing concern, with approximately one in three physicians experiencing burnout at any given time. It can have a significant impact on the quality of care they provide as well as their well-being.

According to statistics, 15.6% of nurses were burned out, which is at an all-time high of 95% in just three years post-COVID. In 2021, around 30% of nurses quit their jobs. 

Feelings of exhaustion, depersonalization, and a reduced sense of accomplishment characterize burnout. Various factors, such as long hours, a lack of support from colleagues or supervisors, and an overwhelming workload, can cause it.

The diagnosis and treatment of burnout in healthcare workers require an understanding of its cause and symptoms. Diagnosis typically involves assessing signs and symptoms such as fatigue, irritability, difficulty concentrating, and decreased motivation.

Treatment strategies may include lifestyle changes such as increased exercise or relaxation techniques; cognitive-behavioural therapy; stress management training; or organizational interventions such as improved communication between staff members or better work-life balance policies.

Prevention strategies should focus on creating supportive environments that promote resilience and reduce stressors associated with the job. Ultimately, it is essential to remember that even the most muscular arms grow weary without proper rest and support.

Why are a Large Number of Healthcare Employees Suffering From Burnout? 

Burnout is a significant issue in the healthcare industry due to the high demands placed on employees. Healthcare workers are often expected to work long hours, handle complex tasks, and manage difficult patient cases. It can lead to feelings of exhaustion and frustration, resulting in burnout.

Additionally, many healthcare organizations need more adequate support systems for their staff members, which can further contribute to burnout. Furthermore, healthcare workers often feel their work is undervalued and needs to be adequately compensated for their efforts.

Also read: Benefits of Implementing an Employee Career Development Program

How do you Fight Employee burnout in Healthcare? 

Here are some of the great ways to fight employee burnout in the healthcare industry:

  1. Promote a healthier working environment: Organizations should strive to create an environment where employees feel supported and valued. It can be done by providing adequate resources, offering flexible scheduling options, and encouraging open communication between staff members.
  2. Encourage team building initiatives: Team- building activities can help foster a sense of camaraderie and collaboration amongst healthcare professionals. These activities can range from simple icebreakers to more complex problem-solving exercises.
  3. Give employees control over their schedules: According to studies, aAllowing employees to have some control over their work schedules can help reduce stress levels and prevent burnout. Organizations should consider implementing flexible scheduling options that allow employees to take breaks when needed and adjust their hours as needed.
  4. Create policies that promote work / life balance: Healthcare organizations should strive to create policies that promote a healthy work/life balance for their staff members. It can include offering paid time off, providing childcare services, and encouraging employees to take regular daily breaks.
  5. Provide adequate resources: Organizations should ensure that their staff members can access the resources they need to do their jobs effectively. This can include providing suitable training, offering support services, and ensuring employees have the necessary tools and equipment to do their jobs.
  6. Provide recognition and rewards: Organizations should recognize the hard work of their staff members and reward them for their efforts. It can include offering bonuses, providing additional vacation time, or identifying employees publicly for their achievements.
  7. Encourage self-care: Healthcare organizations should encourage their staff members to practice self-care to prevent burnout. It can include taking regular breaks throughout the day, engaging in physical activity, and getting enough sleep. Additionally, organizations should provide access to mental health services for employees who may be struggling with burnout.
  8. Implement stress-reduction techniques: Organizations should provide employees access to processes such as mindfulness, yoga, and meditation. These activities can help employees manage their stress levels and reduce the risk of burnout.
  9. Promote open communication: Organizations should create an environment where employees feel comfortable communicating their concerns and needs. It can include providing feedback mechanisms, offering mentorship programs, and encouraging employees to speak up when feeling overwhelmed.
  10. Encourage team-building: Healthcare organizations should promote team-building activities to help employees build relationships and foster a sense of camaraderie. It can include organizing social events, offering team-building exercises, and encouraging collaboration between departments.
  11. Monitor workloads: Organizations should monitor the workloads of their staff members to ensure that they are not taking on too much work. Organizations should provide additional resources or reassign tasks to other staff members if an employee feels overwhelmed.

By implementing these strategies, healthcare organizations can help reduce employee burnout and create a healthier working environment for their staff members. By addressing the underlying causes of burnout, organizations can ensure that their employees can perform at their best and remain motivated in the long term.

Also read: Start, Stop, Keep-Doing: 3 Words That Will Transform How Your Managers Deliver Feedback

What are the Major Symptoms of Burnout in the Healthcare Industry? 

The significant symptoms of burnout in the healthcare industry include exhaustion, frustration, and a lack of motivation. Other signs may be an increased sense of cynicism or detachment from work, difficulty concentrating, and decreased job satisfaction. Employees may also experience physical symptoms such as headaches, fatigue, and insomnia. If left unchecked, burnout can lead to more serious mental health issues, such as depression and anxiety.

Impact of Healthcare Employee Burnout  

Healthcare employeeburnout is a growing crisis that affects us all. It is a state of physical, emotional, and mental exhaustion caused by excessive and prolonged stress. Healthcare workers are at the forefront of providing care to those in need, and when they become overwhelmed with anxiety, it can have severe consequences for everyone.

We must address this issue now before it becomes an even bigger problem. We must take steps to reduce stress levels among health workers by providing better support systems and resources so that they can continue providing quality care without burning out.

Burnout can significantly impact the quality of care that healthcare workers provide. When health workers are burned out, they may be less likely to follow protocols and procedures, leading to errors in diagnosis and treatment. Additionally, burnout can lead to decreased job satisfaction and higher turnover rates, which can further strain an already overburdened healthcare system.

Organizations must take proactive steps to reduce stress levels and create a healthier working environment to combat burnout in the healthcare industry. 


Burnout in the healthcare industry is a growing crisis that affects us all. Organizations must take proactive steps to reduce stress levels and create a healthier working environment for their employees.

By providing adequate resources, monitoring workloads, and creating support systems such as counseling and stress management programs, organizations can help prevent burnout and ensure that their employees can provide quality care without burning out.

Frequently Asked Questions

Q1: What are the long-term effects of burnout? 

A: The long-term effects of burnout can include physical and mental health issues such as depression, anxiety, and insomnia. Additionally, burnout can lead to decreased job satisfaction and higher turnover rates.

Q2: What are some strategies to prevent burnout? 

A: Some strategies to prevent burnout include providing adequate resources, monitoring workloads, and creating a healthier work environment. Additionally, organizations should provide support systems such as counseling and stress management programs to help employees cope with the demands of their jobs. Organizations should also encourage employees to take breaks and practice self-care to reduce stress.

Q3: How can hospitals support employees who are experiencing burnout?

A: Hospitals can support employees who are experiencing burnout by providing resources such as counseling and stress management programs. Hospitals should also create an open communication culture where employees feel comfortable discussing their feelings and concerns. Finally, hospitals should encourage employees to take daily breaks to reduce stress levels.

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Most Effective Pulse Questions to Boost Employee Engagement

Employee engagement stands as a cornerstone of successful organizations, contributing to a positive workplace culture, heightened productivity, and increased profitability. Conversely, a lack of engagement can lead to dissatisfaction, demotivation, and disconnection among staff members, forming a detrimental loop. Companies that prioritize employee engagement often experience higher productivity and improved retention rates.

Pulse surveys emerge as a fantastic tool for delving into employees’ perceptions of company culture. By allowing anonymous responses, these surveys create a platform for candid opinions, offering valuable insights into experiences, concerns, recommendations, and sentiments within the workforce.

Consistently gathering employee data through pulse surveys helps identify patterns in engagement, contributing to the creation of an outstanding workplace. To strike a fair balance between employee needs and valuable business insights, it’s essential to carefully craft pulse survey questions that evaluate staff management and engagement effectively. In this exploration, we’ll closely examine the benefits of employee engagement and delve into the creation of insightful pulse survey questions for evaluating staff management.

Employee Engagement – What Is It?

Employee engagement encompasses both the mental and professional dedication employees have towards their work, teams, and workplace. At its core, a successful employee engagement strategy is built on effective communication and trust between employees and employers. This goes beyond mere involvement; it involves a deep emotional commitment, alignment with the company’s ideals and goals, and a genuine desire to contribute to the overall success of the organization.

When employees are engaged and motivated, your company experiences heightened productivity and achieves its objectives more efficiently. Moreover, engaged and empowered employees tend to exhibit greater loyalty, leading to reduced turnover and associated recruiting and training costs.

An engaged worker is not just present at work but also attentive, motivated, and goes above and beyond their role. They take pride in their work and are dedicated to advancing the organization’s objectives and core principles.

Why Is Employee Engagement Important?

Employee engagement affects clients, coworkers, supervisors, and other elements of a firm, from building a strong corporate culture to providing superior customer experiences. Let’s discuss the advantages of employee engagement.

  • Higher Productivity

It should come as no surprise that workers who enjoy their jobs put in greater effort, and their employers benefit. However, engaging employees involves more than just offering them great compensation and benefits; it also entails giving them a sense of purpose, a supportive culture, and advancement opportunities.

Employee engagement enhances employees’ overall productivity. Making employees understand how they contribute to the business strategy and objectives is key to ensuring employee engagement. Employees are likelier to put in extra effort when they know their work matters and that their employer values them.

  • Enhances Employee Retention

Employees are more inclined to stay with a company when they feel that their management is supportive. Retention management holds a crucial focus for many organizations because the departure of valuable employees often triggers a domino effect. Implementing effective employee engagement strategies can fortify retention efforts, ensuring that top-performing individuals not only stay but also remain content and loyal.

  • Increases Profitability

Companies boasting engaged workforces consistently outperform those with disengaged counterparts, reaping benefits such as heightened productivity, elevated customer service standards, and improved employee retention. The impact of engagement extends across various critical areas, including customer satisfaction, employee loyalty, productivity, safety, and absenteeism.

Beyond these immediate advantages, employee engagement becomes a catalyst for innovation and adaptability, crucial components for sustained long-term profitability. Employees who feel appreciated and satisfied contribute more productively. Notably, a substantial 21% increase in profitability can be attributed to a deliberate focus on enhancing employee engagement.

  • Increases Employee Initiative

One of the significant advantages of employee engagement for managers is the cultivation of a self-directed work style. Engaged employees naturally assume leadership roles, actively seeking ways to enhance both their work and personal performance. These self-driven individuals consistently deliver their best efforts without the need for external prompting, readily offering solutions to challenges and developing innovative methods. Their intrinsic motivation stems from a genuine passion for their roles and a drive to succeed.

This proactive employee initiative and empowerment allow managers to focus more on their executive responsibilities, diverting less time towards coaching or influencing staff members. Furthermore, these qualities play a pivotal role in encouraging succession planning and facilitating more effective performance evaluations.

Also Read:  7 Ways to Address Your Industry’s Skills Shortage Using Talent Management Software

Pulse Questions to Boost Employee Engagement in the Workplace

Asking the appropriate questions is important for maximizing the effectiveness of your pulse surveys. It can assist you in concentrating on the problems that require your attention.

We have compiled some sample pulse survey questions for you to use as inspiration. Some effective pulse questions to boost employee engagement are:

  • Questions on Employee Experience

The first step in enhancing employee engagement is understanding the factors influencing it. Using the following pulse survey questions, you can establish a baseline for how your employees should feel about their present working conditions.

  1. Do you believe that the business values your effort and contributions?
  2. How likely will you tell your friends, family, or others about this business?
  3. Do you dislike anything about your job?
  4. How frequently do you feel stressed or burned out at work?
  5. Do you feel that your employment is essential and fulfilling?
  6. Does the organization offer sufficient job security?
  • Questions on Employee Happiness

Thriving teams and successful businesses are rooted in the satisfaction of their employees. Managers wield significant influence in uniting teams and fostering individual happiness and a sense of belonging. Given that individuals dedicate a third of their day to work, cultivating a joyful workplace significantly enhances employee happiness levels and contributes to overall mental well-being.

It’s equally crucial to identify any potential problem areas that might contribute to unfavorable perceptions among employees about the company. To assess the contentment of your employees, consider using the following questions:

  1. Are you satisfied with your current job profile?
  2. Do you believe you have prospects to advance and grow within the business?
  • Questions to Employee Involvement

It’s essential for you, as a manager, to find out what your team members need to feel more committed to their work. It makes them feel heard and valued, increasing employee engagement. The following questions can help you:

  1. Do you want to work on any particular projects?
  2. Do you want your manager to give you more or less instruction/feedback?
  3. Do you have any suggestions for improving our team culture?
  4. What would you improve about the team if you were in my position?
  • Questions on Work Priority

It is important to determine how your staff members define and prioritize their tasks and how they feel about their productivity. By inquiring about priorities, you demonstrate a sincere interest in each team member’s skill. When you invest time and resources in your staff, they respond by investing in the business.

  1. What are your current top priorities?
  2. What do you want to focus on more?
  3. What activities would you wish to spend fewer work hours on?
  4. How do you set your week’s schedule?
  5. Should the organization provide programs, resources, or tools to make you more productive?
  • Other Questions to Boost Employee Engagement 

Apart from the ones mentioned, other effective employee survey questions to boost engagement are:

  1. Do you think the business values inclusivity and diversity?
  2. How effectively do you believe the business addresses employee feedback?
  3. Do you feel that your employment offers you enough freedom?
  4. How frequently are you praised or recognized for your work?
  5. Is the business open about its aims and objectives?
  6. What do you think of the business’s commitment to work-life balance?
  7. How effectively do you believe the business supports its employees’ mental health and well-being?
  8. How often do you feel that your opinions and recommendations are considered?
  9. Is the company’s performance review procedure reasonable and efficient?
Also Read: Employee Turnover Rate By Industry

Summing Up

The insights derived from your employee pulse survey are valuable for creating engagement strategies. The initial indicator of your team’s well-being is its overall engagement score. Delving into essential metrics and sub-metric scores allows you to pinpoint areas of excellence and those that may need attention. Pulse surveys serve as a dynamic tool for monitoring patterns and changes in the data, enabling you to strategically direct your attention to key areas for improvement.

Capture the insights of your workforce using a robust employee performance management tool like Engagedly. Our platform prioritizes anonymity in surveys, fostering an environment where workers can comfortably provide open feedback. Whether you’re a small or large enterprise, we tailor our services to meet all your needs. Curious to learn more? Get in touch for a hands-on demonstration of how Engagedly can revolutionize your business culture!

Frequently Asked Questions

Q1. How often should I conduct a pulse survey? 

Pulse surveys must be conducted frequently, like once a week, once every month, or once every three months. However, you will decide the precise frequency because it will rely on your objectives, target audience, and the promptness of the required feedback.

Q2. How many questions must be included in a pulse survey? 

Pulse surveys normally have 5-15 questions, but you can add a couple more if you prefer multiple-choice responses over written ones since they are quicker to fill. In any event, you don’t want people to find your pulse surveys burdensome. Keep it brief, straightforward, and to the point to get genuine responses.

Q3. Is pulse survey effective?

The pulse survey effectively gathers insightful data and promotes beneficial changes within businesses. With pulse surveys, employees can give feedback more frequently, allowing employers to stay updated on the most recent issues and challenges and respond to that feedback more swiftly.

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Top 20 Essential Pulse Survey Questions You Should Ask in 2024

Employee engagement strategies are rapidly revolutionizing the modern workplace with comprehensive and cutting-edge approaches. An employee engagement survey is one of the most reliable ways to measure a company’s employee engagement. However, completing an engagement survey is a time-consuming and tedious activity. Here, a pulse survey is a quick means of corporate communication to get employee feedback.

The typical response rate for an employee engagement survey is just 30–40%, whereas the average response rate for a pulse survey is 85%. The entire feedback process is streamlined and enhanced through a pulse survey. You can get feedback on workplace morale, challenges, and relationships by conducting pulse surveys. We have compiled the top pulse survey questions for your perusal. Let’s explore pulse surveys’ meaning, benefits, and important questions to include.

What Are Pulse Surveys?

Pulse surveys are quick ways to receive feedback from your employees. They can highlight present issues or chances to improve your employees’ working conditions. Pulse surveys, commonly conducted monthly, quarterly, or weekly, are intended to be shorter, more targeted, and more frequent than traditional annual or biannual engagement surveys. Pulse surveys are a less expensive and more effective way to learn about the workplace.

Employee pulse surveys are suitable for large and small businesses, and their popularity is growing constantly due to their many advantages. They help improve company culture, provide honest feedback to management, and increase employee retention.

Top 20 Essential Pulse Survey Questions 

Employees can score or provide genuine feedback on a few targeted pulse check questions in pulse surveys. Here are some examples of the top pulse survey questions in 2024 you can use to gain insights into your workforce:

Questions About Employee Satisfaction

Employee discontentment poses risks such as increased turnover, diminished performance, and harm to the organization’s reputation. Factors contributing to this dissatisfaction include a lack of connection with coworkers, a surge in workload, and inadequate support from supervisors.

Understanding the satisfaction levels of your workforce is crucial. Content and loyal employees are more likely to stay with the company, becoming valuable brand ambassadors who aid in attracting and retaining talent. Consider incorporating the following pulse survey questions to gauge employee satisfaction:

  • How satisfied are you with your current job?
  • How would you rate your work-life balance?
  • How likely are you to recommend your company to a friend or peer seeking employment?

Questions on Inclusion and Diversity

Assessing Diversity, Equity, and Inclusion (DEI) is imperative in the ever-evolving and fast-paced workplace, as improvement hinges on a clear understanding of existing gaps. Achieving diversity, equity, and inclusion involves offering every employee equal opportunities and recognition, irrespective of their background or identity. Monitoring the progress of diversity and inclusion within an organization is effectively accomplished through pulse surveys. Given that sensitive topics such as diversity and inclusion can be challenging for employees to discuss openly, pulse surveys provide a valuable platform for employers to gauge sentiments regarding inclusion, justice, equity, respect, and diversity.

Key DEI-related questions for inclusion in pulse surveys are:

  • Are diverse viewpoints and innovative ideas valued within the organization?
  • Does the organization provide equal opportunities for learning and advancement to all employees based on merit?
  • Can you express concerns or ideas without fear of repercussions?

Questions on Communication

Utilizing an employee pulse survey is a valuable method to assess the effectiveness of your organization’s communication channels. This tool aids in identifying strengths and areas for improvement, ensuring that communication serves as a catalyst for swift goal achievement while minimizing misunderstandings. Evaluating employee satisfaction with internal communications is pivotal in maintaining a cohesive and informed workforce. Consider incorporating the following employee pulse survey questions related to company communication:

  • How effectively does the company communicate its goals, objectives, and strategic initiatives to its personnel?
  • Are the communication channels we utilize—such as emails, instant messages, and internal platforms—effective in promoting collaboration and knowledge-sharing?
  • Does the company cultivate a culture of two-way communication, where employees feel encouraged to share ideas, express opinions, and voice concerns?
  • Does the organization demonstrate respect and appreciation for its employees’ contributions and achievements?

Questions on Company Culture

Company culture forms the bedrock of your organization’s values, serving as a steadfast motivator for employee engagement during both prosperous and challenging times. Robust corporate cultures empower teams to surmount significant obstacles by fostering a deep connection to the central organizational mission and strong values.

The pursuit of establishing and perpetuating a positive workplace culture is a primary objective for every leader. However, cultivating a culture centered on appreciation and creativity is a nuanced endeavor. To gain a comprehensive perspective, leaders can pose pertinent questions about organizational culture. Key inquiries include:

  • On a scale of 1 to 10, how comfortable do you feel at work?
  • Do you believe that your workplace actively promotes collaboration and teamwork?
  • On a scale of 1 to 10, how closely do you perceive the alignment between the principles of your organization and your personal values?
  • Do you have access to the necessary resources and technology to successfully carry out your tasks?

Questions on Work-Life Balance 

Work-life balance is integral to promoting employee well-being, reducing stress levels, and enhancing overall productivity. Employees who perceive a harmonious balance between their professional and personal commitments are more likely to remain interested, motivated, and satisfied in their careers.

To identify areas where employees may face challenges in managing personal and professional responsibilities, consider asking the following questions related to work-life balance. This data can be instrumental in crafting strategies to foster improved work-life integration:

  • How frequently do you find yourself working after regular business hours?
  • Does your work schedule provide sufficient flexibility to meet your personal commitments and obligations?
  • In your opinion, how effectively does the company support the mental health and overall well-being of its employees?

Questions on Leadership 

Employees are sometimes required to step outside their comfort zones or exert extra effort, particularly in unforeseen circumstances. The success of leadership teams is significantly shaped by managers and leaders who actively support organizational change, foster employee participation, and ensure the provision of necessary resources for optimal performance.

To precisely assess the impact of their actions on their workforces, managers and leaders can leverage employee pulse surveys. These surveys serve as valuable tools for gathering feedback, enabling leaders to identify areas that may require adjustments. Consider incorporating the following questions in these surveys to gauge employee sentiment:

  • Does your manager empower you to determine the best way to accomplish tasks?
  • Are company leaders consistent in expressing gratitude for your contributions?
  • How effectively do you believe leadership welcomes and values employees’ opinions and ideas?

Summing Up 

Pulse surveys serve as a valuable tool for assessing team morale, gaining insights into ongoing projects, understanding the direction of your organization, and inspiring staff to excel in their roles. Crafting effective survey questions is paramount to acquiring accurate and meaningful data about various aspects of your workplace culture. Employing best survey practices, such as clarity, impartiality, and anonymous response options, ensures that you receive insightful feedback from respondents.

Leveraging a pulse survey platform to administer these thoughtfully crafted survey questions facilitates the swift gathering of employees’ feelings and sentiments. Engagedly, an employee performance management platform, streamlines the creation and analysis of pulse surveys. With features allowing for automated distribution to specific teams or departments at scheduled intervals, you can effortlessly collect relevant data and glean insightful employee statistics. This, in turn, opens avenues for organizational change and improvement. Schedule a DEMO with Engagedly today!

Frequently Asked Questions

Q1. What characteristics distinguish a quality pulse survey? 

A quality pulse survey typically possesses characteristics such as clear and concise questions, anonymity options, regular and timely distribution, alignment with organizational goals, and the ability to gather actionable insights swiftly. It should prioritize clarity, impartiality, and relevance to effectively measure and improve various aspects of workplace culture and employee engagement.

Q2. How is a pulse survey taken? 

A pulse survey can be distributed to the staff via email, a Google form, or a workforce management app for the quickest and most effective results. Avoid using the pen-and-paper approach, as this leaves room for lost records, inaccuracies, and unnecessarily long processing times.

Q3. What benefits does a pulse survey offer?

Pulse surveys enable you to concentrate on key employee metrics, including engagement, satisfaction, and retention. It aids businesses in locating issues and gaps so they may address them as soon as possible. Continuous learning about employee opinions and the resulting corrections is encouraged by pulse surveys.

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5 Common “Team Collaboration Issues” And How To Overcome Them?

Every organization needs effective team collaboration, yet frequent obstacles might thwart this process. Common team collaboration problems include issues with remote work, different work styles, and generational gaps. Learning to overcome these challenges is important for creating a productive work  climate. In this blog, we will discuss some common challenges in teamwork collaboration and the ways to overcome them.

1. Lack of Communication

Lack of communication is a serious problem facing teamwork. Research says that workplace success can be negatively impacted by poor communication. In 31% of the cases, it resulted in low employee morale.

When team members do not communicate clearly, information becomes fragmented, misunderstandings occur, and crucial updates may be overlooked. Expensive errors and project completion delays might be the direct consequences in this case.

One effect of poor communication is the duplication of effort, where team members unwittingly labor on the same duties. This results in wasted time and resources. In addition, a lack of communication frequently results in ambiguous expectations and goals. So, aligning team members’ efforts with the team’s objectives becomes challenging.

Poor communication may also lead to feelings of unappreciation among team members. This further lowers motivation and engagement. It may, thus, become difficult to establish a culture of confidence and mutual support among the team.


  • A simple solution to the lack of communication is to prioritize honest and open communication.
  • Routine team meetings and one-on-one check-ins facilitate information sharing.
  • The use of collaborative tools guarantees smooth project management.
  • It is also essential to promote active listening and offer a secure environment where team members can communicate their ideas and concerns.

Effective communication promotes a sense of belonging and respect. This will ultimately help improve productivity and the work environment.

Also Read:How to Improve Internal Communication in the Workplace

2. Remote Work Challenges

As remote and hybrid work arrangements have grown popular, remote collaboration issues have become more common. Admittedly, remote work provides flexibility and opportunity for geographically dispersed talent. However, it also poses particular challenges to efficient teamwork.

The absence of face-to-face interactions and updates may hinder interpersonal relationships and team bonding. Team members may not feel included if they are not physically close. Lack of emotional expression, delayed reactions, and misinterpretations of written communication can result from a remote work culture. These effects usually lead to reduced productivity.

Additionally, it isn’t easy to plan meetings and sustain real-time communication when juggling several time zones. Delays in decision-making and response times may result, which could hinder project development. A more dangerous implication of the lack of a physical workspace is that it might be difficult to distinguish between professional and personal obligations. It causes a major work-life imbalance, leading to burnout and decreased motivation.


  • Organize frequent virtual team meetings to discuss the project’s status and align the team’s efforts. 
  • Arrange online activities and gatherings to facilitate a sense of community and interpersonal bonds. These activities can include online games, virtual coffee breaks, and virtual team lunches.
  • Facilitate flexible work schedules and ensure team members set aside time for relaxation and leisure. This helps team members find a work-life balance.
  • Make specific platforms or channels for team members to engage informally. This makes informal discussions, group celebrations, and sharing of particular interests possible. These methods promote a sense of community in the workplace.

3. Diverse Work Styles 

Diverse work styles help bring various perspectives and skills to the table. However, if they are not managed well, they can lead to team collaboration issues.

Diverse work styles can create problems, particularly when conflicting methodologies and approaches arise. While some team members might favor rigorous, controlled methods, others might be more adaptable. When working on joint tasks or projects, these variances may cause misunderstandings and frustration. Additionally, different work styles lead to different priorities and time management preferences.


  • Define the team’s goals and specify the deadlines, deliverables, and expectations for communication.
  • Utilize collaborative technologies to organize project data and monitor progress.
  • Assigning tasks according to individual skills is always a good idea.
  • When working together on certain projects, have team members adjust their approaches to establish common ground that respects individual preferences.
  • Encourage a climate of tolerance and respect for different working styles. This will encourage a setting where team members appreciate one another’s contributions and share constructive feedback.
  • Conducting team-building activities is also a valuable approach here. This approach helps form a cohesive, creative, and high-performing team.

Collaboration is thus strengthened by embracing the diversity of work styles within the team and playing to each member’s unique strengths.

4. Tribal Mentality 

Tribal mentality occurs when team members focus excessively on their departments or subgroups and fail to work collaboratively with other teams. Consequently, people might fail to put the needs and objectives of the company before their tribe. Thus, this is also what makes collaboration difficult.

Information silos, where teams hoard information and fail to share it with others, are one effect of a tribal attitude. This might result in repeated work, missed opportunities, and inefficiency within the organization.

A tribal mindset can also foster a “us versus them” mentality. Conflicts, internal rivalry, and a breakdown in team trust and communication result from this. Teams lose out on unique viewpoints and potentially game-changing innovations when they don’t cooperate and exchange ideas.


  • Emphasizing the importance of collaborative efforts toward a shared objective and aligning individual and team goals with the organization’s mission can effectively address this concern.
  • Encouraging collaboration through rewards is an excellent strategy for cultivating a cooperative culture that promotes teamwork. 
  • Establish an environment where team members feel empowered to voice their opinions without fear of criticism or reprisal.

5. Generational Gap 

Generational gaps resulting from age differences can make it difficult for a team to work at their full potential. Employees from different generations are bound to collaborate on some projects. During this collaboration, they may encounter issues related to differing work methods, communication preferences, experience levels, and values. These differences could make collaboration challenging.

Younger workers may seek flexibility, work-life balance, and a more dynamic workplace, whereas senior workers may favor stability and traditional work procedures. Conflicts over work priorities and methods might result from these disparities, which makes teamwork difficult. Furthermore, generational disparities may lead to stereotypes or biases among team members, which could affect trust between coworkers. 


  • To address this issue, employees from different generations can be paired up to bridge the generational gap.
  • Accept flexible work schedules and communication channels to satisfy the preferences of different generations.
  • Make it a point to highlight that the team’s common goals and beliefs transcend age differences.
  • Establish a diverse and inclusive workplace that acknowledges each generation’s skills and contributions.
  • Leverage the wealth of diverse experiences among team members for increased creativity, innovation, and overall success. 
  • Proactively implement conflict resolution strategies to address any tensions or disagreements that may arise.
Also Read: 5 Tips for Leading Multigenerational Teams to Success

Summing Up 

In conclusion, while effective team collaboration is a valuable asset, several challenges may hinder its success, such as a lack of communication, generational differences, and diverse work styles. The key to overcoming these challenges lies in emphasizing open communication, utilizing collaboration technology, encouraging flexibility, supporting tolerance, and embracing diversity. By implementing these techniques, teams can enhance their cohesiveness, foster innovation, and improve work performance, ultimately boosting overall output and enhancing company culture. 

Frequently Asked Questions

Q1. How can team collaboration tools improve communication within a remote team?

Team collaboration tools provide a centralized platform for remote teams to communicate effectively. They offer features such as instant messaging, video conferencing, and shared documents, enabling seamless communication and ensuring that team members stay connected regardless of their physical locations.

Q2. How does fostering a collaborative culture impact overall team performance?

Fostering a collaborative culture enhances overall team performance by promoting open communication, knowledge sharing, and innovation. When team members work together cohesively, they can leverage diverse skills and experiences, leading to improved problem-solving, increased productivity, and ultimately the achievement of collective goals.

Q3. How do you facilitate teamwork?

You can facilitate teamwork by acting as a good leader. Highlighting the accomplishments of successful teams can encourage other teams to work more efficiently. Include teamwork and collaboration in evaluations of an employee’s performance. Reinforce employees who consistently help their teams succeed by rewarding them.

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How To Promote Mental Health Support in the Workplace

There’s no denying the fact that the workplace plays a key role in an employee’s health and welfare. Apart from the monetary benefits, a job contributes to the purpose of our life and social well-being. It offers a sense of identity, boosts self-esteem, and offers a platform for social interactions. However, a toxic work environment can have the opposite impact. It can take a heavy toll on our mental and physical health.

A report by WHO reveals that nearly 12 billion working days are lost yearly to depression and anxiety. What’s more disturbing is that in some countries, nearly 48% of the working population suffers from mental health issues.

It is not just the employee’s mental health that gets affected due to a negative work environment. Poor mental health can significantly affect an employee’s performance and reduce a company’s overall productivity. A recent study suggests that mental health problems cost the economy $1 trillion annually due to increased absenteeism, high turnover, and poor productivity.

Factors Contributing to Mental Health Issues in the Workplace

Some of the key workplace factors that can result in poor mental health include:

  • Relationship problems with superiors or colleagues
  • Performance pressure, such as extreme deadlines or unachievable targets
  • Poor job prospects or undefined career advancement path
  • Long, inflexible working hours with an ever-increasing workload due to manpower shortage
  • A toxic work environment that fosters harassment or discrimination
  • Limited or no communication between management and employees (like in the case of mushroom management)
  • Unsafe practices at the workplace
  • Too many unpleasant or repetitive tasks
  • No sense of teamwork
  • Lack of diversity and inclusivity in the workplace

Additionally, the post-pandemic challenges have only exacerbated the situation by introducing a major shift in employees’ working habits. New stressors of working remotely, such as no clear distinction between the office space and home and increased screen time, have also become key precursors to mental illness.

Also Read:Tips on How To Manage Your Remote Workforce

Impact of Negative Mental Health in the Workplace

Diminishing mental health can adversely affect employee productivity, creativity, and social engagement. Some of the effects of negative mental health in the workplace are as under:

  • Reduced productivity
  • High turnover rate
  • Absenteeism
  • Decreased teamwork
  • Surging health insurance claims

Organizations must prioritize and support mental health in the workplace to ensure workers flourish and reach their full potential.

Also Read:How To Monitor Mental Health At Your Workplace?

8 Tips on How to Promote Mental Health in the Workplace

1. Implement Employee Assistance Programs (EAPs)

Employee assistance programs (EAPs) aim at equipping employees with the services and resources they require for mental well-being. The employee wellness program can help with emotional and substance use issues, interpersonal conflicts, legal problems, and financial difficulties. In addition, EAPs may help train managers and supervisors in dealing with employees with mental health issues.

EAPs are company-sponsored services and are usually delivered free to employees. Furthermore, these services may be delivered in person, by telephone, or through information technology media.

Also Read:Employee Happiness: 12 Ways To Keep Employees Happy

2. Promote an Open-Door Policy.

An open-door policy provides a platform for employees to discuss their mental health issues freely. This approach fosters an environment where employees feel comfortable sharing their concerns with employers without fear of judgment. If an employee hesitates to open up, managers can reassure them that support is available whenever they are ready to talk.

Also Read:Communication Skills for Introverts for Workplace Success

3. Encourage Healthy Habits.

An employee should be encouraged to adopt habits to promote mental health. This can include:

4. Encouraging employees to take intermittent breaks

Apart from scheduled lunch breaks, employees should be encouraged to move around and get away from their desks/screens for a few minutes. An ideal break of approximately 20-30 minutes discourages prolonged hours of sitting and staring at screens.

Employees should take a quick walk around the office, dedicate a few minutes to gentle stretching, or step out for tea/coffee and fresh air. These small changes in the working style can ultimately increase blood flow, improve mental health, and make employees more productive.

5. Making healthy eating the easy choice

The canteen or common sitting area in the workplace should have healthy eating options like fruit, nuts, and sugar-free energy bars as snacks. Develop a menu that promotes healthy eating habits, offering a variety of nutritious choices to accommodate diverse dietary needs.

6. Encourage employees to involve in physical activity

Encourage employees to involve in physical activity, promoting overall well-being. It may not be practical for all organizations to have a fitness center or gym on the office premises; however, companies can offer discounted memberships to local gyms as part of employee benefits.

7. Provide Opportunities to Learn About Healthy Lifestyles

Conducting health-centered workshops or mental health programs is a great way to offer opportunities to become aware of a healthy lifestyle and its benefits. Mental health training allows employees to learn from a registered health expert. Employees can gain the motivation to adapt to a healthy lifestyle through these seminars and workshops and eventually take the steps needed to implement their new knowledge.

8. Rethink Health Insurance Policy Coverage

Organizations can enhance their health insurance policies by incorporating coverage for mental health issues, including depression, anxiety, behavioral concerns, substance use disorders, and more. To ensure comprehensive care, companies can expand treatment teams to include clinical psychologists, social workers, occupational therapists, and other health professionals.

Employees feel valued, respected, and appreciated when organizations show that they are genuinely concerned about employees’ health and well-being.

Also Read:Dealing With Mental Health In The Workplace

Benefits of Promoting Workplace Mental Health

  • Increased Productivity

Promoting mental well-being at work not only aids employees in finding effective treatments for anxiety or depression but also results in a myriad of positive outcomes. Employees often report enhanced mood, more fulfilling relationships, reduced stress, and heightened focus, motivation, and energy to tackle crucial tasks, ultimately contributing to increased productivity.

Also Read:5 Tips to Boost Your Small Business’ Productivity
  • Enhanced Employee Engagement and Retention

As evident from a comprehensive survey encompassing the insights of 1,200+ employees and 500+ HR leaders, prioritizing mental health resources yields significant benefits:

  • Increased Employee Loyalty: A substantial 73% of employees and a remarkable 81% of managers conveyed that they are less inclined to consider leaving an organization that provides robust mental health resources. This underscores the critical role mental health support plays in fostering employee loyalty and reducing turnover.
  • Preference for Mental Health Benefits: The survey further revealed that 73% of non-managerial employees and 76% of managers prioritize mental health benefits over other employer-sponsored perks. This highlights the growing recognition of the importance of mental well-being in the workplace and its impact on overall job satisfaction and engagement.
  • Reduced Absenteeism

According to an employee health survey by Mercer, it was revealed that 42% of employees with extensive access to mental health benefits are likelier to stay with the company, compared to 27% of those without access. Similarly, people whose employers provide health and well-being benefits are more loyal, involved, and engaged.

  • Reduction in Employee Healthcare Costs

The provision of comprehensive healthcare benefits by employers plays a pivotal role in reducing overall employee healthcare costs. When organizations prioritize employee well-being by offering robust healthcare benefits, it results in preventive measures, timely medical interventions, and increased accessibility to healthcare services. By promoting regular health check-ups, vaccinations, and wellness programs, employees can proactively address potential health issues before they escalate, ultimately mitigating the need for expensive medical treatments. 

Summing Up 

Mental health stands as a cornerstone of overall employee well-being. By proactively addressing mental health concerns, employers can cultivate a workforce that is healthier, happier, and more productive. Demonstrating a commitment to the physical and mental well-being of employees not only enhances job satisfaction but also fosters a sense of loyalty and dedication to the organization. The implementation of these measures contributes to a workplace culture that values and supports the holistic health of its workforce, creating a positive and resilient environment.

Engagedly is a robust HRMS platform that helps organizations nurture a work environment characterized by high performance, high employee retention rates, and greater job satisfaction. The cloud-based platform streamlines all HR-related tasks while gauging employee productivity and identifying areas of improvement.

Frequently Asked Questions

Q1. Why is mental health important in the workplace? Q: How can employers support mental health among employees?

A: Mental health significantly impacts employee well-being, job satisfaction, and overall productivity. Prioritizing mental health in the workplace creates a positive environment, fostering better employee engagement and organizational success.

Q2. How can employers support mental health among employees? 

A: Employers can provide mental health resources, such as Employee Assistance Programs (EAPs), offer flexible work arrangements, promote work-life balance, and cultivate a stigma-free culture that encourages open communication about mental health challenges.

Q3. What initiatives can organizations take to address mental health stigma?

A: Organizations can implement awareness campaigns, conduct mental health training for managers, create supportive policies, and encourage open conversations about mental health. These initiatives contribute to reducing stigma and promoting a workplace where employees feel comfortable seeking help when needed.

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Communication Skills for Introverts for Workplace Success

Mastering the art of communication is a valuable skill that can enhance interactions in any situation or setting. Whether engaging with challenging individuals or navigating difficult conversations, some individuals effortlessly maintain meaningful dialogues. Their ability to establish rapport and handle tough situations can make communication appear effortless and seamless.

Continue reading “Communication Skills for Introverts for Workplace Success”

How are Organizations Increasing Employee Engagement in 2024?

Are you struggling to keep your employees engaged in the current era of hybrid work? You’re not alone! According to a recent survey, only 28% of employees feel highly engaged while working remotely. The problem is real, and if you don’t find a solution, it will ultimately impact job satisfaction and employee productivity. But don’t worry; there are ways to boost employee engagement and keep your team motivated, even in this new way of work.

In this article, we’ll dive into the latest trends and best practices for increasing employee engagement in 2024. We’ll also explore how to effectively navigate hybrid work and keep your employees connected and invested in their work.

What is Employee Engagement? 

Employee engagement is a measure of how committed and invested employees are in their work and in the company’s success. It is characterized by employees who are motivated, productive, and satisfied with their jobs.

An example of high employee engagement would be a team of employees who consistently go above and beyond their job roles, take initiative on projects, and have a positive attitude toward their work. They are not just clocking their hours but also taking ownership of their role and responsibilities and looking out for opportunities to improve the process and benefit the company.

So, whether you are a business leader, HR professional, or an employee looking for ways to stay engaged, here’s how to increase employee engagement in 2024!

1. Clear Communication:

Clear communication helps foster employee engagement. When leaders communicate clearly, it helps employees understand the company’s mission and goals. They have a clear idea of where they fit into the bigger picture. It helps to build trust and transparency between management and employees and fosters a sense of ownership and empowerment. Conduct regular team meetings, share company-wide updates, and have an open-door policy to promote a culture of communication.

2. Provide employees with opportunities for growth and development:

This can include training programs, mentorship, and internal job mobility. By investing in their employees’ professional development, organizations can help build a more skilled and motivated workforce. Additionally, providing employees with opportunities to take on new challenges and responsibilities can help keep them engaged and motivated.

3. Create a positive and inclusive work culture:

This includes fostering a sense of belonging and encouraging employees to share their ideas and concerns. Employers can also help to create a positive work environment by promoting work-life balance and providing employee benefits such as flexible work hours, mental health support, and wellness programs. When employees see that the company values them and their opinions, they in return become satisfied and engaged at work.

4. Invest in tools and technologies:

In this era of hybrid or remote work, investing in tools and technology will help increase employee engagement. By providing employees with tools that make their work easier, such as automation and collaboration software, organizations can help to increase productivity and improve communication. Some of the commonly used tools are:

  • Project Management: Trello, Basecamp, etc.
  • Goal Setting / OKRs: Engagedly, etc.
  • Communication: Slack, Zoom, Google Hangouts, etc.

5. Surveys and feedbacks :

Many organizations use employee engagement surveys and feedback to gather data on employee satisfaction and engagement. It helps keep tabs on the current environment in the organization. This data can identify areas for improvement and track progress over time.

6. Recognition:

Organizations can increase employee engagement by recognizing and rewarding employees for their contributions. This can include formal recognition programs, bonuses, public praise, announcements in newsletters, and other incentives. Additionally, organizations can recognize and celebrate employee milestones, such as birthdays, work anniversaries, and other special events.

Also Read: The Top Talent Retention Challenges in Business

How HR is the lifeline of employee engagement?

Human Resources (HR) drives employee engagement initiatives in an organization. Here’s how they are doing it.

1. The tale behind every storyteller

Storytelling has brought more people together than a cult ever has. For eras now, it has been a soft skill that dominates and influences people’s mindsets, and the HRs of today have mastered this art. Personal storytelling is a good idea for employee engagement. Conduct first-person interviews, with realistic and relatable scenarios where the employees can picture themselves in the story and come to a stage of self-discovery. When employees are engaged, they share their ideas and opinions, work harder, stretch their bandwidth, and work towards the goal of the organization.

2. Be The jack of all trades

As an HR professional, being a jack of all trades contributes to employee engagement. The diverse skill set of an HR professional enables them to work with employees across the organization. From payroll, administration, talent sourcing, employee relations, performance management, and setting office policies and guidelines, they work on practically everything. Their versatile nature of work allows them to offer comprehensive solutions and holistic support to employees. They help employees align their individual goals with the organization’s goals. Their nature of work enables them to create an inclusive and engaging work culture that fosters a sense of belonging.

3. Driving Continuous Transformation and Organizational Growth

A strategic HR department delivers world-class leadership activities. As per the research report at McKinsey, HR fits into a bigger picture and sets out a clear message on “Who we are,” “How we operate,” “How we plan to grow,” and to roll out the below:

  1. HR adopts new prototypes and the latest technology software that promotes effective internal-external collaboration.
  2. Introduces the next-generation performance management system.
  3. Map talent to its actual value, taking employee experience to the next level.
  4. Make better judgments faster and take the right guidance and training from the experts.

In a nutshell, HR is an agent of continuous transformation, shaping processes, and a culture that together enhances an organization’s capacity for change.

4. Networking 101

Whether internal or external, HR professionals are number one when it comes to their networking skills. They are good at establishing connections with all the employees in the organization. They are easily approachable, which helps build a sense of trust and open communication. It results in building strong employee relationships. Networking enables HR to better understand their employees. They understand their needs and aspirations and create tailor-made engagement strategies for them. HRs can also help in the personal and professional growth of employees by establishing learning and development opportunities. 

5. Tech-driven organization

Now that HR has fully embraced technology, companies are depending on tech solutions for hiring, onboarding, and engagement. Technology has taken the traditional way of database maintenance using spreadsheets. The virtual world offers organizations a wide range of benefits, and leadership teams are leveraging it to stay connected with employees more often. The use of digital town halls, newsletters, organizational communication, and feedback sessions facilitates a technology-driven, collaborative culture within an organization.

6. Building a safe space in your second home

In a space where you spend most of your day, it is important to keep it healthy, and HR ensures that. It is often said that “changing habits is equal to changing the culture” and it is in HR’s hands to build a healthy culture. From conceptualizing the process of culture to explaining why it directly impacts business outcomes, HR bridges the necessary gaps to propose, facilitate discussions, gather feedback, and incorporate the best practices.

7. The final say in any Mergers and Acquisitions (M&A), because why not and who else?

While onboarding a new candidate is a job in itself, retaining the existing ones and making sure they are happy is a challenge that every HR faces. M&As can make employees feel ignored as organizations prioritize their leadership team. As such, employees can end up in somewhat of a holding pattern and feel they aren’t being heard, or that their role has been usurped.

In fact, almost half (47%) of all employees leave a business within a year after a merger or acquisition takes place, and 75% leave within three years. Another challenge is to bring all the HR database and information without any delay in delivery.HR moderates plans strategically and provide self-service tools, communication, centralized databases, and in-depth training to employees.

Also Read: 6 Recruitment Strategies for Hiring Great Employees in 2024

Takeaway: Invest a huge chunk in employee engagement 

Investing in employee engagement is not a one-time effort but a continuous process. It enhances the performance and productivity of the organization while increasing employee satisfaction and motivation. It is a win-win situation for both employees and the company.

  1. Communicating clear goals and expectations: Employees are more engaged when they understand what is expected of them and how their work contributes to the overall success of the company.
  2. Providing opportunities for growth and development: Employees are more engaged when they feel like they are learning and growing in their roles. Offering training and development programs, as well as opportunities for advancement, can help with this.
  3. Recognizing and rewarding good performance: Employees are more engaged when they feel like their hard work is valued and appreciated. Implementing a performance appraisal and recognition program can help with this.
  4. Involving employees in decision-making: Employees are more engaged when they feel like their input is valued and that they have a say in how the company is run. Encouraging employee involvement in decision-making processes can help with this.
  5. Building a positive and inclusive culture: Employees are more engaged when they feel like they belong and are valued as part of the company. Promoting diversity and inclusion and fostering a positive work environment can help with this.

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Gamification in the Workplace: Introduction, Benefits, Tips, and Examples

The saying “work hard, play harder” may be familiar to you, but is this really what gamification in the workplace is all about? Not quite. Although gamification in the office might take inspiration from games, its primary goal is to engage and encourage workers during tasks that are not games. Alternately, add a bit of pleasure to specific required duties.

If your staff knew they would earn points and receive incentives for completing crucial training on workplace safety, wouldn’t they be more motivated to do so? Or, wouldn’t a worker be pleased to find they excelled in their company’s cybersecurity test?

Scores, gamification, and badges are ideas we’re accustomed to seeing in video games, but they might also be employed in the workplace. But first, let’s look at how they might be used in the workplace. Let’s define gamification in the workplace in more depth.

What Is Gamification?

Gamification is integrating the game into eLearning and staff training programs. This approach lets a company include engaging, game-like elements that help employees engage in the training while effectively delivering the lessons, such as narrative, problem-solving, and incentives.

Steve Jobs reportedly said, “The one and only way to accomplish outstanding work is to enjoy what you do. Contrarily, gamification makes work more appealing and less stressful for employees. Employees are encouraged to work harder when they receive prompt incentives, regular feedback, and appropriate recognition.

Gamification at Work Is Trending 

Managers and workers may both benefit from gamification strategies, which increase engagement. As a consequence, gamification in the workplace market is anticipated to be valued at $30.7 billion by 2025.

A company’s productivity is increased via gamification, which combines tasks, corporate objectives, and rewards and recognition. Due to this, more than 400 major corporations, including Google, Formaposte, and Domino’s, have started to make significant investments in gamification.

It’s critical to realize that gamification does not aim to transform employment into a game. Instead, the goal is to combine gaming principles with work-related tasks to increase efficiency and make the work more fun. Encouragement of employee involvement also motivates workers to concentrate on the company’s success as a whole.

Workplace gamification benefits for employees include motivation and encouragement, a fun educational atmosphere, and a more inviting workplace. In this essay, we examine the advantages of this strategy and the reasons it is becoming increasingly popular.

There are several instances of organizations implementing gamification in their operations. Starbucks launched “My Starbucks Rewards” by gamifying its customer rewards program. Depending on how many purchases they make, clients can raise their degree of loyalty under this system.

Google encouraged its staff to keep a record of their corporate travel expenditures by gamifying the process for submitting travel reimbursements. The funds formally designated for their work vacation serve as an incentive for the employees to save. Employee savings are either given back to them as extra compensation or contributed to their chosen charity.

Benefits of Gamification in the Workplace

Gamification is an appealing technique to support your staff’s learning and development of new abilities they may use to improve your business. But is it worthwhile to spend simply because one of your rivals is doing so? Here, we highlight three commercial advantages of gamification adoption that demonstrate it is worthwhile for your organization to invest time, money, and resources in:

Enhanced Security: 

Since 40% of IT security breaches result from human error, investing in your staff’s cybersecurity education will always pay off. Because security training that incorporates gamification has proven to be up to 77 percent more successful than conventional educational training tactics, integrating the benefits of gamification in the workplace could be beneficial. Due to its growing popularity, you may use various gamification training tactics. Spend time conducting market research, choosing one affordable for your business, and then watch how quickly your staff picks up new techniques for protecting your data and thwarting any threats.

Reduced Employee Stress: 

According to a comprehensive review of prior research, people who played the SuperBetter app for 10 minutes each day for a month reported much fewer melancholy and anxiety symptoms than the review’s control group. In addition, the Ohio State University Wexner Medical Center reports that recent research indicated that, compared to various other smartphone apps, SuperBetter had the highest impact on lowering anxiety symptoms. By providing your staff with subscriptions to gamification-based applications like SuperBetter, and Calm, all of which encourage the user to relieve stress through exciting and engaging activities, you can help your employees avoid burnout and experience the advantages of gamification in the workplace.

Draw Talent from Generation Z and Millennials:

It will be vital for your company to draw and keep this new generation of talent after Gen Z and millennials make up the majority of the working population in the nation. What will it take to entice these young professionals? Via the adoption of gamification in the workplace. Both generations love technology and spent their formative years engaging in video games that served as the basis for gamification. Both like a challenge and could be more interested and engaged in more traditional forms of education. With gamified training, they get what they want and prefer ingestible, inspiring, and engaging visual information.

Why and Where to Use Gamification at the Workplace?

Workplace Gamification has the potential to boost employee engagement and motivation, but it requires a systematic approach to be effective. The business transaction or tasks you would want to adopt gamification must also be carefully chosen, and the gamification mechanics must be developed with the same level of attention.

The following is a list of some business goals you may use gamification for:

Makes learning enjoyable and exciting.

Making learning more entertaining and engaging is the most typical application of gamification. Gamification inspires students to become involved in the education process as active participants. Ninety-nine percent of students said that the point-based system makes them more engaged, and 82% said that they appreciated the gamified experience’s numerous degrees of difficulty.

Strengthens your connections.

Hiring people who share the organization’s culture is crucial for engagement and retention. By making its training games accessible to the general public, the US Army has successfully expanded the usage of gamified events in its recruitment process. This gamified activity gave people an enjoyable, educational, and engaging virtual army experience.

Promotes an excellent work-life balance.

Given the prevalence of work-from-home (WFH), many businesses are using gamification in their wellness initiatives to motivate staff to maintain a balance between their professional and personal lives. Employees that are content are more engaged, productive, and upbeat.

Companies are using gamification in a variety of use cases to boost worker engagement and enhance process results. However, corporate learning continues to be the most popular area for gamification adoption in the workplace. Employees prefer gamification at work when it comes to communication and training, according to research on gamification at work.

Focus on areas where Gamification can be used:

Gamification for employee engagement examples can help an organization in a variety of ways.

  • Development and Learning

Games can help both new and experienced employees learn new skills. Gamification of learning platforms has the potential to improve retention and results.

  • Customer Service

Gamification achievements and rewards can motivate employees to provide better service to customers. They also encourage employees to share new solutions and ideas with their colleagues.

  • Increasing Sales

Gamification can improve salespeople’s collaboration. It rewards not only the final sale but also all of the steps that lead up to it.

  • Teamwork

Even in different offices worldwide, teams can use games to share information and learn from one another.

  • Corporate Culture 

Gamification can help spread the company’s culture through various projects and programs. It can aid employees in spotting changes to engage in molding the culture of the company.

Five Ways You Can Deploy Gamification in the Workplace

  1. Make your objectives clear and transparent

Establish clear objectives before you, and your employees get carried away with all the fun and games. Determine why Gamification is important and what you hope to gain from it. You can then decide what game to use to achieve your objectives. Of course, once you’ve established your goals, you must communicate them to your employees. Remind them that these games are for more than just entertainment. Maintain alignment between your activities and the goals of your company. Also, ensure these objectives are communicated to the rest of your team. Setting milestones is another effective way to motivate your employees. It gives them a sense of accomplishment, which makes the games more rewarding and relevant.

  1. Describe the game’s rules and procedures

Every game has its own set of rules that players must follow. As a result, knowing the game’s rules is critical so your employees can fully participate in your activities. Aside from your objectives, it would help if you also communicated the game’s rules and processes to everyone eligible to participate. This includes the criteria for determining whether or not they have won, the rewards at the end, the guidelines for qualification and disqualification, the duration of the activity, and what they must do to win. This ensures that everyone understands how it works. Similarly, they have a reference to refer to throughout the activity. Everyone will be competing fairly this way.

  1. Begin with the basics

Sometimes, less is more, especially when you’re just getting started. And, with Gamification, you should keep things simple at first. This means simple mechanics and short activities with corresponding payoffs. This allows you to test which ones work and which don’t without wasting too much time, money, and energy on inefficient processes. Starting with straightforward challenges like vying for the “top weekly customer satisfaction score,” “most resolved incidents in a week,” “flawless attendance for the month,” or “highest monthly quota achieved” can be a great way to begin. It is easily quantifiable, and your employees can immediately get their rewards. Similarly, all of these are attainable and align with your company’s objectives. Taking things slowly allows your employees to adjust and gain confidence.

  1. Offer tempting rewards and incentives

Gamification in business is also associated with a rewards and incentives system for your employee experience. These can take the form of acknowledgment, tokens, or both. This would give your employees the push and motivation required to participate in your activities. A recent study found that 83% of employees are motivated to perform better and work harder when they know there will be rewards at the end. Not to mention that creating a friendly and competitive environment gives them a reason to keep improving rather than becoming complacent in the long run. You must, however, ensure that your rewards appeal to your employees. For example, competing for the title of “top employee of the year” would necessitate more than a badge and a quick pat on the back. To entice your employees to work hard for the title, there may need to be more than a simple gesture in recognition of exceptional achievement.

  1. Make use of data

Businesses are becoming more data-driven than ever before. You can easily mine and analyze data from various aspects of your business using the tools and software available. And, yes, Gamification can provide valuable information. You can learn about your employees’ strengths and weaknesses by incorporating Gamification into your workplace. Similarly, this allows you to identify areas where you need to improve employees and how to address such issues. This data can assist you in developing more effective business strategies and plans. More than that, it can help you in developing a strong culture for your organization to become future-ready. For example, using Gamification in HR can provide you with a wealth of knowledge regarding managing your employees. You can learn about the best gamification methods for increasing employee engagement, the most effective communication methods, the common skills you should train your employees in, and much more.

Gamification Examples

Some of the examples of gamification in the workplace known for making the workplace fun, intriguing, and easy are as follows:

  • Gamification in the Workplace at Salesforce

Silicon Valley’s top gamification vendor, Bunchball, provided a solution that integrates seamlessly with the UI. The straightforward program has a customizable featured challenge, a progress indicator, and a team leaderboard. The application functionality and team standings use points and progression bars to show where various teams stand concerning one another. Employees can choose between physical or virtual items on the incentive tabs. The gamified experience motivates sales teams since they receive real-time feedback that encourages them to meet short-term and long-term objectives.

  • Workplace Gamification on the SAP Community Network (SCN)

SAP Community Network (SCN) has effectively used game elements to boost member engagement. Users may earn points on the gamified network by blogging, participating in forums, updating wiki pages, or delivering white papers. The user’s awards and points are totaled across all locations and displayed on a scoreboard that is accessible to everybody. SAP has added extra incentives to make these points more valuable to the staff. The community network points amassed qualify as a KPI for employee performance appraisals. 

  • AstraZeneca Gamifies the Launch of New Medicine

To educate freshly hired sales staff on novel medical treatments, AstraZeneca introduced a new training program in 2015 dubbed “Go To Jupiter.” The following gamified components were employed in this training to entice learners: mini-games, rewards for noteworthy accomplishments, leaderboards, and team contests. As a consequence, student engagement levels reached 97%, and the learner completion percentage rose to 95%. 

  • Gamification Is Used By Deloitte To Develop Senior Leadership

To aid learners in the development of their soft skills, Deloitte included gamification components in its senior leader training through the usage of their leadership school. Learners choose personal learning objectives and investigate numerous training subjects during the course. After completing each assignment, students are awarded badges to commemorate their accomplishments. They may also view leaderboards that show the top 10 users across various activities.

  • Gamification in the Workplace at PwC to Find Talent 

PwC uses gamification to find fresh talent using the game “Multiply.” Candidates can play the game to determine whether they fit the company’s ethos and can work there. The game also brings players together to solve difficulties related to actual business issues.

Gamification in Training

Employees would want to see gamification in the workplace, technical skill development, service and product training, and corporate compliance training. With 83% of staff feeling driven by gamified learning, there is a significant positive association between gamification training and staff engagement. Employee motivation results in increased productivity and much-reduced boredom.

Research indicates that 70% of L&D specialists will include gamification in corporate training initiatives. The top three favored game aspects that incorporate learning are ranked matches, badges, awards, and visually represented dashboards and progress indicators.

  • Dashboards and progress bars: The dashboards and progress bars display the activity’s current state of completion in terms of a percentage or other metrics. Users are encouraged to finish the task and come to a logical conclusion by the progress gauges.
  • Trophies and badges: These are awards and recognitions for learners’ successes, displaying their mastery of a particular subject.
  • Leaderboards: Leaderboards show how students compare to one another and foster a culture of competition that will help them succeed in their chosen industries.

How Does Game-Based Learning Affect Employees?

In today’s fast-paced corporate environment, when it takes less time to reply to customer inquiries and launch products, self-learning is an integral approach.

Team members are encouraged to be independent and involved in their learning using game-based learning strategies. This kind of problem-solving is also made possible by the knowledge of engaging in a game alone, which is just as crucial as working with others. Inspiring our innate love of games, game-based learning solutions deliberately teach us new abilities and expand our knowledge. By doing this, employers can measure the experience while also giving learners a meaningful one.

Puzzles, games that require players to solve problems and strategize challenge-based games, and situational judgment situations are all examples of teaching tools. The objective is to stimulate creativity, foster teamwork, and spark a fresh solution to problem-solving.

Also read: The Ultimate Guide to 360-Degree Feedback in the Workplace

Wrapping Up

You will get an idea about how to arrange and carry out gamification tactics at your organization with the aid of these ideas and insights regarding gamification for business.

Workplace gamification has the capability of making work more enjoyable. Employee engagement, happiness, and motivation may all increase as a result. They say that life is a game; therefore, let’s strive to make work seem more like a game. 

The use of gamification in the workplace will advance along with technological advancement. Reach out to Engagedly if you’re seeking a technological partner to help you adopt gamification.


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6 Tips on How to Upskill Employees Successfully

Today, upward career mobility is a top priority for modern employees, and upskilling is an excellent way to make it happen. Having a thorough and deliberate upskilling program in your workplace that empowers your employees and elevates their professional worth is crucial in any growing organization.

An ideal upskilling program should be in-depth, objective, and customizable to suit different employees. It should cut across the skill spectrum, focusing on everyday office skills such as communication skills and more niche skills like data interpretation.

Below are 6 steps to create a successful upskilling program for your team.

1. Assess Skill Gaps and Priority Areas

Identifying specific skills your company needs now and in the future should be your first course of action. First, conduct a detailed skill gap analysis to angle your upskilling program toward satisfying those individual skill requirements. To complete a skill assessment effectively, you should assess both your current and future needs.

To identify your employees’ current skill gaps, do the following:

  • Review your key performance indicators (KPIs): KPIs help you track your company’s progress and performance in priority areas. Assessing individual KPIs is an indicator of how well employees are performing in their assigned roles, helping you identify skills that might be lacking.
  • Organize skill-mapping workshops: You can hold these workshops in-house (and have your department managers lead them) or partner with learning institutions, talent recruiters, and other relevant associates.
  • Leverage 360-degree reviews: Collect feedback on employee performance from managers, peers, clients, and responsive vendors. Typically, you create employee surveys and request these stakeholders to participate.

To identify the future skills your workforce will need, follow these techniques:

  • Analyze workforce data: Pull industry-specific data from professional recruitment networks and analyze the new skills they’re searching for. Job boards are a good source of unique workforce data because they draw from multiple employers worldwide.
  • Observe industry trends: By observing and predicting disruptive trends in your industry, you can foretell what new skills will be required to run operations in the future.
  • Source insights from industry leaders: Consult your industry’s opinion leaders about future trends and insights.

Conducting a skill gap analysis enables your upskilling program to better cater to your current and future skill needs. A skills gap analysis also helps you pinpoint which areas to channel more training resources into.

2. Create Employee Personal Development Plans

As a manager or business owner, you should know your employees’ short-term, mid-term, and long-term goals. Find out what skills each employee is most interested in learning and how they envision their career progression within your company.

The best way of gathering this information is by creating employee development plans. As the manager, one of your biggest roles is ensuring your employees’ professional goals align with your company’s goals.

Employee development plans give you insight into an employee’s career expectations. This way, you can allocate the right training resources to the right employees. Also, you can give your employees better feedback and empower them to set professional goals with a higher chance of success within your company.

3. Set Aside Time for Learning

You should approach your upskilling program with a collaborative win-win mindset. With this approach, you should allot sufficient learning time to your employees within work hours.
Creating dedicated learning time allows your employees to fully immerse themselves in upskilling and advance their skills without sacrificing too much of their personal time.

Besides allocating time for upskilling, leverage mobile learning techniques to make upskilling easier and more engaging for your employees. Your business will directly benefit from upskilling once an employee masters a gainful skill and puts it into practice.

Also Read: A Complete Overview of Talent Management in a Changing Global Workplace

4. Connect Employees to a Mentor

Ultimately, learned skills can only be perfected through real-life experiences. Including workplace coaching and mentoring in your upskilling program ensures employees apply their newfound skills successfully.

All too often, learning new skills and applying them to real-world situations comes with a steep learning curve, and employees might make mistakes. In this case, more experienced employees can offer guidance and help newly-trained employees avoid costly mistakes.

Mentored employees have more opportunities to polish their skills, grow their networks, and bring more value to the company. Better yet, you can supplement your in-house mentoring program by leveraging mentoring platforms such as ADPList and Mentoring Complete.

5. Create a Post-Training Plan

When one team member attends an upskilling program your company has sponsored, the skills acquired should benefit the entire team. As a result, it’s a good idea to set up a post-training engagement where the trained employee shares their newfound knowledge with the rest of the group.

A post-training program ensures you get a good long-term return on investment because it establishes a clear path of knowledge transfer within your company. This way, even if the trained employee gets better job offers and leaves your company, you’ll still benefit from the upskilling investment.

Additionally, a post-training program helps newly-trained employee better comprehend their acquired skills. For instance, if the employee attends a coding boot camp, sharing what they’ve learned with other team members will allow them to practice their coding skills, making them much better coders.

To make knowledge transfer more effective, let the employees attending training know that they’ll be teaching their peers after the training is complete. Encourage them to take notes too. It makes them extra focused and stimulates them to approach the training program with a learner’s and mentor’s mindset.

6. Match Your Employees to Real-Life Opportunities

You might lose your investment in your employees if you don’t support their career advancement. An employee who’s learned new skills but doesn’t have use for them in their current job could be easily poached by your competitors. That’s why you should ensure that upskilled employees receive assignments that allow them to practice and develop their new skills.

For instance, if an IT staffer completed Customer Relationship Management (CRM) software training, you can have your CRM manager assign them roles befitting their new skills. The employee could collaborate with your customer service team to help them navigate the technical aspects of CRM tools, like pooling and analyzing customer data while retaining their duties in IT.

Also Read: Why Your Business Needs This Talent Management Framework

Make Your Upskilling Program Mutually Beneficial

You and your employees are after the same thing — progress. You want to grow your business while your employees want career progression.

Because an upskilling program directly benefits you and your workforce, it pays to put extra effort into getting it right. Thankfully, these six tips will help you make the right investment.

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Types of Employee Rewards And Why They Matter

In the realm of talent management, one thing stands true: motivated employees are vital. Amid various strategies for inspiration and retention, employee rewards remain a cornerstone. Diving into the world of types of Employee Rewards, we find not just perks but potent tools for shaping a motivated workforce.

These rewards aren’t mere extras; they ignite passion, loyalty, and peak performance. Whether it’s recognition programs or financial incentives, your choices can profoundly affect morale, job satisfaction, and your bottom line.

Now, coming to the matter of focus, HR professionals refining talent retention or business leaders creating attractive workplaces will find this essential.

As we explore, we’ll uncover the psychology behind effective rewards, delve into specific incentives, and offer guidance on aligning rewards with organizational goals.

Venture into the captivating world of employee rewards, your roadmap to understanding their importance, and how they fuel a culture of excellence. Your journey to unlocking workforce potential starts with types of employee rewards.

Also Read: Employee Rewards and Recognition For An Engaged Workforce

Types of Employee rewardsAlso Read: Here’s Why Your Employee Rewards & Recognition Fails

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Frequently Asked Questions

Q1. What are the top 5 types of employee benefits?

Ans. The top 5 types of employee benefits include health insurance, retirement plans, paid time off (PTO), professional development opportunities, and wellness programs. These benefits enhance job satisfaction, attract top talent, and promote employee well-being.

Q2. What are the top 3 most sought after employee benefits?

Ans. The top 3 most sought-after employee benefits are health insurance, retirement plans, and flexible work arrangements. These benefits are highly valued by employees for their impact on well-being, financial security, and work-life balance.

Q3. What types of rewards are most effective?

Ans. The most effective types of rewards vary but often include recognition and appreciation, performance-based bonuses, and opportunities for career growth and development. These rewards tend to motivate employees, boost morale, and drive performance.

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Employee Happiness: 12 Ways To Keep Employees Happy

“Happy employees are productive employees.”

Every manager must have come across this phrase at least once during their life. What if I said there’s more to it?

Continue reading “Employee Happiness: 12 Ways To Keep Employees Happy”

Qualities of a Good Manager: 10 Important Skills You Need

The most successful managers seek to create a positive work atmosphere, ensure productivity, motivate people, and enhance employees’ leadership qualities. Finding someone who can strike this balance may be difficult, and the implications of selecting a bad boss can be disastrous. 

One of the leading reasons for employee turnover is lousy management. According to a Gallup poll released recently, over half of all employees who quit a job do so because of their boss. This demonstrates the influence managers have on an organization’s performance, engagement, and retention.

Hiring new managers may seem to be a difficult process, with its own set of challenges. However, there are data-backed characteristics of a successful manager that may assist you in making the best judgments.

Also read: Continuous Feedback: What Is It And Its Benefits

Top 10 Qualities of a Good Manager 

Previously, experience and technical abilities were essential qualities of a good manager. However, today’s businesses put a larger focus on interpersonal skills like listening, flexibility, and encouraging open communication as far as qualities of a good manager are concerned.

The efficient features that lead to a manager’s success include developing trust, demonstrating empathy, accepting responsibility, and engaging in employee development. Additionally, soft skills became as an indispensable attribute of a manager. Let’s take a deeper look at the most important traits of a successful manager.

Following are the top qualities of a good manager:

  1. Effective Communication
  2. Strong Work Ethics
  3. Effective Goal Setting
  4. Knowledge Management
  5. Empowering and Inspiring
  6. Supports Employees
  7. Upskilling Team Members
  8. Encouraging And Helpful
  9. Conflict Resolution
  10. Role Modelling

1. Effective Communication

In order to communicate effectively with the employees, you need to follow certain guidelines, which would ensure that you, as a manager, and the employees are on the same page.

  • An Organization’s Big Picture Matters

Every employee brings his or her own understanding to the workplace, a blend of culture, beliefs, upbringing, and accomplishments. As a manager, you must develop a common broader vision for the company’s employees.

You will create a silo mindset if you fail to provide the context and portray the bigger picture. Hence, employees wouldn’t appreciate the significance of their individual efforts.

In line with this, you, as a manager, should be certain that the employees are aware of the broader vision and of how they fit within it. 

Communicate the “why” behind the company’s strategy to the employees. To elaborate, why does the broader vision of the organization matter? What role does your team play? And, how valuable are employees’ contributions?

Ensure that you inform your employees of what is going on in the company and underline the value of their contributions and efforts to the company’s success.

  • Constant Communication To Build Trust and Credibility

Several studies have shown that hearing a message multiple times helps grasp its meaning. Communication isn’t a task that can be checked off as a to-do list. It’s all about delivering a message consistently among employees when it comes to building trust and confidence. When employees hear the same message repeatedly, they are more likely to notice, understand, and act on it.

Also read: What Is Continuous Performance Management?
  • Initiate a Conversation To Make Sure Everyone Is on the Same Page

Communication allows you to see whether your employees understand your opinions on a variety of issues relating to business management and processes. After the information has been conveyed, double-check that it has been heard and comprehended.

You may also ask your employees to rephrase what they learned. If you want to determine if they have comprehended your core points or want extra context or depth, just ask, “What are your basic impressions and understanding of the information I just shared?”

With real-time two-way communication, you can monitor how effectively your messages are being received.

2. Strong Work Ethics

A manager may influence the dedication of the employees. One of the best qualities of a good manager is that they motivate employees and earn their loyalty, while a poor manager causes friction and that may cause significant attrition.

  • Effective Leadership

A successful manager has great leadership characteristics, sets a good example for their employees, and guides them toward the company’s goals. They are great decision-makers who utilize prudence and good judgment while being conscious of the impact their actions have on others.

Also read: 6 Most Common Leadership Challenges At Workplace
  • Sincere Concern

A competent manager cares about their employees and recognizes that happy employees are the foundation of a successful company. They encourage their employees to voice their concerns, while also showing sincere care in both their personal and professional lives. They are sympathetic and willing to make adjustments when required, such as when their employees want vacation time. Rather than seeing you as just another employee, they want to get to know you as a person.

  • Accountability, Transparency, and Integrity

Integrity: A competent manager should be known for his or her honesty. A manager who includes truth and integrity in their system of belief sends a powerful message to subordinates. 

Accountability: Accountability for one’s own mistakes rather than blaming others, accompanied by honest and polite comments, may help employees to improve their performance. 

Transparency: It plays a significant role in inspiring and offers a clear understanding regarding the company’s requirements of the employees.

  • A Level Playing Field

Good employers handle all employees fairly, listening to and weighing all sides of employee disagreements before coming to a decision. They assign tasks to people based on their ability over preferences.

  • Resilience

One of the appreciable qualities of a good manager is that they know how to deal with the successes and setbacks of business. Hence, they should exhibit patience and perseverance, as success does not materialize instantly as per one’s wishes. When confronted with a problem, one should assess the issue objectively and understand when to stick to a plan and when to modify it. Often, if managers give up quickly in difficult circumstances, their employees may adopt their qualities.

3. Effective Goal Setting

A manager’s principal role is to create objectives for his or her employees. Qualities of a good manager include establishing specific goals and devising strategies with employees to achieve them.

Setting objectives in the workplace has a number of advantages.

  • Aligning employees’ efforts with the company’s short-term and long-term objectives. 
  • Creating protocols and metrics for a successful employee performance evaluation and corporate incentive program.
  • Increasing employee participation.
Also read: 7 Reasons Why Goal Setting Is Important

Here are some factors to think about while creating goals at the workplace:

  • Align Goals with the company’s objectives

The objectives of each employee should align with that of the organization. This can be achieved by communicating strategic business objectives frequently, along with team performance and the company’s growth targets.

  • Ask employees to come up with job-specific objectives

Managers might set specific goals for each employee, but asking employees for their own goals can often provide interesting insights. A manager may engage with employees to establish action plans to achieve their stated goals, conforming to the company’s objectives. 

  • Establish SMART goals

Employees may be unsure of how to set work objectives that they can achieve with ease. In fact, oftentimes, employees start off with ambiguous or poorly worded goals, without any action plan to achieve them, which positions them for failure.  

Instead, using the SMART (specific, measurable, attainable, relevant, and time-based) model, carefully structured with clear and trackable objectives, may help the cause. Each component of the SMART framework works together to establish limits, define next actions, identify required resources, and provide success indicators. 

If you break down long-term objectives into smaller chunks of objectives to be executed at a certain timeline, you can keep your team focused on the end goal while also making it simpler to execute each step.

4. Knowledge Management

Managers should have a thorough insight into their organization’s work processes and how they may lead to their company’s growth. Those who improve their employees’ abilities through knowledge sharing offer a positive example for employees to be engaged and educated throughout their careers. This might enhance the knowledge management process significantly.

The primary purpose of knowledge acquisition is to increase an organization’s efficiency and disseminate that information to its employees. To optimize an organization’s knowledge base, the manager should be able to contribute to the knowledge management process by providing valuable information that can be shared with all employees.

The objective is to facilitate corporate learning and foster a learning culture that encourages knowledge exchange.

5. Empowering and Inspiring

Good managers turn out to be competent leaders who believe in the process of collaboration. For the same,they should ensure that each employee feels appreciated and motivated to succeed. This can be achieved through positive feedback and when the employee shows a high level of involvement in the workplace. Make sure that each member of your team feels appreciated if you want them to succeed. 

Best manager qualities include providing employees with constructive feedback, both on what they did well and on how they can improve.

Here are some suggestions for keeping people engaged and cheerful at work.

  • Give them a motivating goal

Giving employees a mission they understand and feel passionate about is an important aspect of keeping them engaged and enthused about their careers. 

Motivation can come from a mission statement that makes it clear why all those long hours of work are worthy, rather than just talking about company profits.

  • Appreciate employees’ efforts

One of the primary reasons for employees losing interest in their jobs is that they believe their efforts are insignificant and their contribution does not make any difference to the company. Thus, acknowledging the employee’s efforts and guiding them to align their efforts with the company objectives makes a big difference.

You can motivate your employees by merely praising them for working extra over the weekend or for their innovative ideas at a meeting.

Also read: 5 Benefits of Investing In Employee Recognition Software 
  • Maintain an open line of communication with them

Employees despise uncertainty about their job and feel insecure, which reduces their productivity. They will feel more involved and valued if you communicate with them honestly. Of course, not every piece of information should be shared with every employee at all times, but having a policy in place that communicates key things in a timely and professional way is critical for keeping employees engaged.

  • Encourage them to work together

Remote employees may feel like they aren’t part of the team, which might undermine their motivation. They should be encouraged to collaborate and learn from one another. Employee camaraderie goes a long way toward making one feel included. Most employees feel excited and enthusiastic while working as a team.

6. Supports Employees

Nothing demotivates employees more than a manager who does not seem to be on their side. A manager’s main responsibility should be to assist his team in doing their duties and ensuring that they have the tools, feedback, and support they need to do so effectively. 

You may serve as their advocate by talking with your employees, asking if they have any difficulties or queries, and advocating their best interests to the experienced ones.

7. Upskilling Team Members

Employees want to advance in their areas, companies, and professions. They remain engaged at work if they have possibilities for personal and professional development. Give them those precise and constructive comments so they can figure out how to enhance their performance. Helping them enhance their performance will boost their self-esteem and make them happier at work.

Also read: How To Build A Successful Upskilling And Reskilling Program

8. Encouraging And Helpful

When team members do well, one of the admirable qualities of a good manager is that they give them credit and emphasize their accomplishments in briefings and performance evaluations, which helps them progress in their careers.

As a manager, you may assist your team in identifying their strengths and putting those skills to work on projects. Discuss individual team members’ professional objectives regularly.

9. Conflict Resolution

Since every team includes diverse personalities, it’s critical for a skilled manager to have excellent dispute resolution abilities. Understanding how to settle and arbitrate conflicts in a manner that makes employees feel appreciated is critical for keeping projects on track and employees’ morale high.

10. Serve As A Role Model

Employees who see you as a role model may acquire the important abilities they need to succeed. To be a successful role model, show the values you want your team to have, such as honesty, openness, and a desire to accept more responsibilities.

Accepting responsibility may demonstrate to your colleagues that you are willing to learn from your errors. If you see a member demonstrating a favorable trait, be sure to compliment them. You can inspire your employees to emulate the attributes you expect from them by demonstrating them yourself.

Other Important Qualities of Good Manager

Some other  qualities of a manager that have become relevant in the current business environment include:

  • Adaptability – The ability to quickly adjust to changes in the business environment and industry trends is essential for a manager’s success in the current business landscape.
  • Strategic thinking – In order to navigate the complex and ever-changing business environment, a good manager must be able to think strategically and make informed decisions that are in line with the organization’s goals.
  • Emotional intelligence – A good manager should be able to understand and manage their own emotions, as well as those of their team members. This includes the ability to build strong relationships and handle conflicts effectively.
  • Results-driven – In the current business environment, achieving results and meeting objectives is more important than ever. A good manager should be able to set clear goals and expectations, and hold their team accountable for delivering results.
  • Innovation – The ability to think creatively and come up with innovative solutions is highly valued in today’s business environment. A good manager should be able to encourage and facilitate innovation within their team.

Request a demo with us to learn how Engagedly can help you identify your strengths and weaknesses to help you become a good manager !

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7 Essential Features of a 360 degree feedback tool

Is your organization considering the implementation of a 360-degree feedback process? This transformative approach offers a shift from traditional one-on-one feedback, providing a holistic view of employee performance. However, selecting the right tool is paramount to ensure the process’s success.

Continue reading “7 Essential Features of a 360 degree feedback tool”

Bridging Cultural Gaps Through Effective Intercultural Communication

Technological advancements in an increasingly globalized world have led to more diverse workplaces. People can communicate over the Internet and manage teams and companies without meeting in person.

Since the pandemic, remote work has become more common across different industries. In the United States, around 22 million people work from home full-time, with similar trends observed globally. Due to improvements in connectivity, people can work from any geographical location.

Consequently, many companies and organizations have teams from different places and cultural backgrounds. This diversity can make for an enriching, stimulating work environment. However, without good communication, these differences can also cause specific problems.

Keep reading to understand the importance of intercultural communication and how companies can overcome the communication challenges of a diverse workplace.

Understanding Intercultural Communication

Understanding intercultural communication

Intercultural communication refers to communication between different cultural groups. The term “culture” can cover a wide breadth of characteristics and practices. One’s cultural background can include class, education, religion, ethnicity, and other differentiating aspects.

Additionally, one’s culture can have an extensive effect on their life. It can affect their communication style, approach to work, and how they show respect. 

For example, some cultures are looser with honorifics, meaning employees might call their managers by their first name. Others, however, might be used to hierarchies and have strict rules on addressing people in different positions.

A multicultural workplace brings a wealth of perspectives to the table. The diverse viewpoints can help teams develop creative solutions that benefit the company. 

However, some cultural differences could cause tensions within the workplace. For this reason, developing effective intercultural communication among employees is essential to maintain good working relationships.

Intercultural communication considers the differences between employees’ different cultural backgrounds. It helps educate employees and develop strategies to understand each other better.

Also Read: What is a High-Performance Culture?

Benefits of Effective Intercultural Communication in the Workplace

Challenges - Bridging Cultural Gaps

Effective communication is always necessary in the workplace. However, attention to communication habits is critical in a multicultural team, as issues might be more prevalent.

Let’s explore some of the key benefits of effective intercultural workplace communication.

Better teamwork

Intercultural communication helps foster better teamwork in any workplace. The more people understand each other’s work and communication styles, the better they can collaborate and work together to achieve common goals.

Improved intercultural communication can also minimize stereotyping, dampening interpersonal relationships and affecting teamwork.

Through effective intercultural communication, each person better understands where their colleagues come from. This understanding can help them tailor their actions and responses to best serve the team’s interests. When everyone has this approach, team projects can go more smoothly.

Productivity and proficiency

Improved intercultural communication helps reduce hangups and misunderstandings, increasing productivity and making training more effective. 

If people can understand each other’s cultural perspectives, it can help minimize miscommunication and possible dissatisfaction. This benefit can cover different workplace processes, such as setting meetings, providing feedback, and developing company policies.

Improved leadership

Company leaders and managers should be at the forefront of implementing better communication practices in a multicultural workplace. The benefits of intercultural communication will also extend to their leadership.

Better understanding amongst team members helps leaders manage the team more effectively. Companies that train leaders in intercultural communication can cultivate a healthier work environment that increases employee engagement and satisfaction.

Global competitiveness

Many modern companies with diverse teams often adopt a more global perspective. Training employees to be sensitive to global perspectives can help a company’s growth when venturing into the international market.

Let’s say a company wishes to extend its operations to another country or region. Having a team that understands that region’s cultural nuances and preferences would reflect more positively on the company. Investors and the general public would likely become more receptive to their brand.

Also Read: How To Create a Culture of Idea Sharing in the Workplace

Challenges in Developing Effective Intercultural Communication

Challenges - intercultural communication

While a culturally diverse workplace has benefits, developing good communication among team members can be challenging. The different cultural backgrounds could present some issues that can hinder effective communication.

Here are some of the main issues companies might encounter when developing effective intercultural communication in the workplace.

Biases and stereotyping

Growing up in a specific place with its own culture can leave people with internal biases against people from other places or backgrounds. This trait can be particularly true if someone lives within a community with little diversity.

As a result, people can develop stereotypes about other people’s values, thoughts, and ways of thinking. While some may believe stereotypes can be harmless, applying them to everyday interactions could damage certain relationships.

Language barriers

Some consider English a universal language, which is valid to an extent. Many companies with multicultural staff often use English as a catch-all language for all communication. However, many people, especially in diverse workplaces, do not have English as a first language.

For this reason, some slang terms might not go over well with non-native speakers. It’s best to stick to traditional English in a professional setting and avoid using slang.

Communication styles

People can have different working cultures and communication styles, which can lead to miscommunication.

Some countries and cultures might emphasize the value of long working hours, while others are more lax and value taking breaks. Some cultures are more impersonal and prefer not to act friendly at work. Others are more personable, even in professional settings.

Customs and social norms

Depending on where you are in the world, the social norms in your area can affect expectations in the workplace. 

Cultures that deeply value hierarchies and honorifics might be stricter and take offense at missteps in showing respect. Employees and bosses are not at the same level and must show deference even in their speech and body language.

Other cultures allow more casual interactions, even in the workplace. An example is people addressing one another by their first names, no matter the job title, or being more open and friendly with coworkers.

Also Read: How to Change Your Organizational Culture

Tips for Developing Effective Intercultural Communication

Tips to bridging cultural gaps

Given the challenges of intercultural communication in the workplace, companies must actively develop strategies to overcome these barriers. Here are some tips companies can follow to aid communication in a diverse workplace environment.

Stay open-minded

Teams can easily resolve communication issues if everyone keeps an open mind. It’s likely that a coworker might say something that feels a little off. 

Before responding negatively and possibly escalating the situation, take a step back and consider the person’s cultural background. Are they being aggressive or simply straightforward? Are they pushing your boundaries or being friendly?

Of course, it’s crucial to remain discerning. Prejudice and harassment aren’t cultural quirks. They are examples of harmful behavior that must be addressed.

Promote cultural understanding

When working in a shared environment, it’s likely that one culture might be more dominant than the others. While there’s nothing inherently wrong with this setup, it might unintentionally alienate employees that don’t belong to that specific culture.

Companies must ensure to celebrate and acknowledge aspects of the different cultures in their workplace. For example, you can educate the entire team on cultural practices and recognize holidays from various cultures. You can apply this arrangement to in-person or remote work setups.

Encourage face-to-face interactions

Face-to-face interactions are often lacking in remote working environments. As a result, employees heavily rely on direct messages and emails to communicate. 

While these methods can effectively communicate work needs, they can be prone to miscommunication. They also aren’t as effective at building positive working relationships.

In-person meetings or video conferencing can help people bond with their teammates better. Putting faces to the names people interact with every workday can make people feel closer and more comfortable with each other. It can also encourage better communication and nurture relationships to help the team thrive.

Promote Workplace Diversity Through Effective Communication

Acknowledging and nurturing workplace diversity is an excellent way to create an engaging and healthy work environment. 

Effective intercultural communication plays a crucial role in handling diverse workplaces. Not only does it make people feel included and understood, but it also helps people do their jobs better, significantly contributing to company growth.

Also Read: The Essential Guide To Employee Productivity In A Hybrid Setup

Frequently Asked Questions

Q1. What is intercultural communication?

Ans. Intercultural communication is the exchange of information and ideas between people from different cultural backgrounds, encompassing verbal and non-verbal interactions to foster mutual understanding and respect.

Q2. How to improve intercultural communication for businesses?

Ans. To improve intercultural communication for businesses, promote cultural awareness, provide training, encourage open dialogue, respect differences, and adapt communication styles to create a more inclusive and effective working environment.

Q3. Why focus on improving intercultural communication?

Ans. Focusing on improving intercultural communication fosters understanding, reduces misunderstandings, enhances collaboration, and creates a more inclusive and harmonious environment in diverse settings.

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Guide to Employee Engagement and Retention in Financial Services Industry

Employee engagement is a workplace strategy to strengthen a worker’s commitment and emotional ties to the organization. It includes many initiatives regarding employees’ job roles, placement within the company, interpersonal relationships with fellow employees, and company culture. One of the most important roles of Human Resource professionals is to use employee engagement methods to boost well-being and productivity across all company levels.

Employee engagement programs aim to foster a culture wherein employees are motivated to put their best foot forward daily. The program also aims to inspire employees to contribute to the company’s overall performance by ensuring they are dedicated to its purpose, goals, and values. A highly engaged workforce is directly proportional to lower turnover, higher employee morale, and stronger business outcomes.

Employee Engagement in Finance Industry

The financial service industry forms an important part of a country’s economy and is always evolving and growing. Banks, in particular, have witnessed explosive growth and expansion over the last decade. Rising incomes have further propelled the need for financial services resulting in a great boom in advanced technology and prompt communication systems.

What fuels the finance service industry’s growth is a team of committed employees enhancing the customer experience and making the brand credible. However, the banking industry faces significant challenges in managing its talent. A survey by Gallup concludes that only 23% of employees feel engaged at work. Although the percentage has increased remarkably, not even 1 in every 4 workers is engaged, so there is definite room for improvement.

The banking sector has traditionally struggled with employee engagement. The outcome is a high staff turnover rate and absenteeism in the sector. The banking sector has been facing the highest turnover rates, at 18.6%, according to a Compdata survey.

Also read: How to Recognize the Warning Signs of Employee Disengagement

Importance of Employee Engagement in the Finance Industry

Importance of Employee Engagement in the Finance Industry

Developing and sustaining employee engagement is pivotal to every industry, especially as “the great resignation” has triggered a high competition for talent in organizations across the globe. Implementing employee engagement initiatives in the finance sector can enable employees to influence decisions, perform at their best, and drive business outcomes.

Engaging with their job, company, and colleagues makes employees feel more energized and efficient, and they go beyond what’s expected. Naturally, this nurtures their mental health at work and can positively influence colleagues and customers around them.

At the company level, employee engagement increases overall profitability. According to a Gallup analysis, highly engaged organizations observe 20% higher sales than disengaged ones.

Here are a few more benefits of an effective employee engagement program at the workplace:

  • Engaged employees are likelier to stick with their employer. They feel emotionally connected to the company and commit themselves to the development and success of the company’s bottom line.
  • Engaged employees are emotionally and professionally competent to accept new and challenging tasks.
  • Engaged workers feel responsible and do not hesitate to discuss company-wide issues with their peers and management.
  • An effective employee engagement program transforms the workplace into a vibrant and exciting workplace. 
  • Prioritizing employee engagement helps staff create and deliver enhanced customer experiences that improve the company’s competitive position and increase brand equity.
  • Engaged employees are productive brand ambassadors, allowing banks to attract more talent in today’s competitive labor market.
  • A report on employee retention trends in financial services by PWC states that 53% of finance professionals consider changing jobs within a year of joining. A strong employee engagement program can aid employee retention strategies with the financial service industry facing a great reshuffle.

Key Employee Retention Strategies for Employee engagement in finance industry

key retention strategy

With high turnover and high levels of absenteeism dominating the finance industry, an effective employee engagement strategy can strengthen the relationship between the employer and the employee. Here are the top 4 drivers of employee engagement to keep in mind for optimal results:

Leverage Employee’s Strengths

Employees want a job they find interesting and enjoy. Making the job role challenging can help interest employees. Job roles should be devised to leverage an employee’s strengths. Additionally, a well-drafted job description can help employees understand their organizational roles and responsibilities well. This, in turn, eliminates any ambiguity regarding the workflow.

How to achieve this:

  • The job description and necessary professional qualifications should be explicit throughout the application and interview.
  • Obtain regular feedback from the employee to understand their perceptions.
  • Provide opportunities for employees to put their strengths to use. Have an open communication about career advancement and progression opportunities.
  • Invest in training and development programs. One of the most important components of employee engagement is the opportunity for personal and professional development. In one study, 92% of the employees feel that access to learning and development opportunities would increase their job engagement. Data demonstrates that a more engaged staff provides superior customer service.

Run a Reward and Recognition Program

An effective staff reward and recognition program is a fantastic approach to giving constructive criticism and encouraging both small-scale and large-scale progress. A study found a significant link between appreciating employees’ efforts and happy workers. 83% of workers employed by a firm with a recognition program expressed satisfaction with their positions. A valuable tool for attracting and keeping the top personnel, a reward and recognition program promotes a respectful work atmosphere.

There is a very subtle difference between employee recognition and reward. Acknowledging your team’s efforts and accomplishments is known as employee recognition. However, rewards (monetary or non-monetary) may be utilized as a motivator to increase performance.

What components to choose when recognizing and rewarding employees:

  • Private and public recognition
  • A raise or promotion
  • A company-wide awards function
  • Monetary rewards or coupons
  • A company or team-wide email appreciating the individual
  • Extra time-offs
  • Paid vacation days for the employee’s family
  • Recognizing both team and individual efforts
Also read: 10 Ways to make your Employee Recognition Program a Success

Listen to Your Employees

Active listening

One way to make employees feel valued is to hear their concerns, opinions, and grievances. Leaders should welcome employees’ input. Active listening helps organizations cultivate a culture where employees do not fear voicing their opinions and are open to receiving and giving feedback.

How to facilitate active listening:

  • Implement an open-door policy and take continuous feedback from employees.
  • Surveys and feedback systems are great tools for facilitating active listening. These forms can communicate collective concerns, issues, and feedback accurately and anonymously. It allows employers to be more informed about their team’s sentiments.
  • Avoid taking feedback personally.
  • Draft a plan or strategy to act on the feedback received.
  • Follow up and inform your employees about your plan of action.
  • Encourage employee feedback and communicate your appreciation.

Ensure Transparent Communication

A study reveals that organizations that readily share information with employees and encourage them to participate in company processes manage to develop a favorable reputation among employees and beyond. Transparent communication is one of the prime factors contributing to employee happiness.

Transparent communication also helps employees better cope with change. A study found that building trust based on transparent communication allows employees to better accept and cope with organizational changes. For instance, a change in the company’s management due to mergers and acquisitions might substantially affect an employee’s daily work life. Providing employees with real-time updates can help them prepare for changes to occur in the future.

How to promote transparent communication in the workplace:

  • Maintain a balance between expressing empathy and respecting privacy.
  • Use different channels of communication depending on their effectiveness and applicability.
  • Be clear about your values.
  • Avoid jargon; use words everyone can understand.
  • Share real-time updates.
  • Explain why certain information cannot be shared.
Also read: Why Does Workplace Communication Matter?

While the financial service sector has been navigating high turnover rates, prioritizing and improving employee engagement can help. Implement an employee retention strategy guide that supports employees and creates a top-performing workforce. 

Wrapping Up

When done with good intent, employee engagement can cultivate a positive work culture, resulting in more devoted employees and growth for the organization. Since absenteeism and turnover are major concerns in the industry, an effective employee engagement strategy is what the finance industry needs right now.

A robust employee engagement platform can help streamline your initiatives to build trust, facilitate communication, and introduce recognition programs. Engagedly is a multi-faceted platform that aims at improving the employee experience. Our cloud-based performance management software focuses on increasing employee engagement and helps HR professionals manage employee productivity and progress efficiently. Visit our website today!

Frequently Asked Questions

Q1. How can a business identify actively engaged employees?

Ans. Actively engaged employees are invested in their job roles and the company. They take initiative, possess good leadership and interpersonal skills, and have a positive outlook on the company’s future and strong work ethics.

Q2. What are some of the HR metrics to measure employee engagement?

Ans. The following HR metrics can be used to measure employee engagement:

Q3. What is the relation between employee engagement and KPIs?

Ans. KPIs or key performance indicators help increase employee engagement by providing accurate and insightful data to measure employee engagement levels. Additionally, it helps identify the causes of high turnover and absenteeism rates.


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5 Employee Engagement Statistics You Should Be Aware of in 2024

An organization becomes successful as a result of a productive workforce. If your employees do not enjoy their jobs, they will not be able to give their 100%, ultimately making your business suffer. 

An engaged employee always does everything possible to make their workplace better. They are committed to their job and understand that organizational success will ultimately lead to their success. 

All in all, employee engagement is a dynamic assurance that the employee gives to the organization. 

What makes employee engagement a crucial part of an organization’s success?

Engaged employees always go the extra mile in delivering for the success of an organization. Here are some reasons that make employee engagement the number one priority for businesses.

Employee engagement results in productivity enhancement in the organization

Employees who are engaged with their work will try to outclass their peers. It has been found that higher employee engagement results in higher productivity.

Employee engagement enhances the self-esteem of the workforce

When an employee is engaged with an organization, they take fewer leaves. According to a Gallup study, highly engaged workforces saw 41% less absenteeism. 

Employee engagement results in better customer service

Importance of Employee Engagement

Remember that low employee engagement is one of the organization’s gravest problems. In fact, it has been estimated that businesses spend $4,700 on average to hire new talent and approximately $986 to onboard the new hire. 

If you lose out on an employee, you end up losing $6,000! And the cost of an experienced employee leaving cannot be estimated!

It has got to be said that engaged employees are a blessing to an organization. They are far more efficient and productive. 

But, today, we are seeing several engaged employees in an organization; hence, it becomes imperative to understand the statistics behind employee engagement so that you can develop a proper employee engagement plan.

In the next section, we have provided some vital employee engagement statistics you should be aware of. 

Also Read: Boost Your Employee Experience for a Better Customer Experience

Five employee engagement statistics you should be aware of in 2023

85% of employees are not engaged in the workspace

Employee Disengagement

According to a State of the Global Workspace survey by Gallop, 15% of employees are engaged in the organization. This means that most of the workforce globally is either considering their work negatively or just doing enough to make it through the day with little to zero emotional connection.

The study further suggests a stark contrast when comparing the USA to other countries across the globe. 33% of US employees are engaged in their work, approximately two times the global average. 

Whereas, in Western Europe, 10% of employees are motivated and engaged in work. The situation is even more bleak in the UK, where the number of engaged employees is only 8%! This number has steadily declined with every passing year.

The global percentage of employees considering leaving their jobs is 73%

As per a study conducted in 2021, 73% of employees would contemplate upon leaving their current job if they get a better opportunity. 

And it is not all about money. In fact, 74% of younger employees will take a pay cut to work in their dream organization. 

At the same time, 23% of those looking for a better opportunity will not consider a pay rise to get a new position.  

Hence, organizations must build healthy relationships with their employees. Also, there needs to be a proper work-life balance so that employees can enjoy their personal life after work. 

It has also been observed that employees who see their peers doing well will look for better opportunities because of the domino effect.

Also Read: 10 Best Employee Retention Strategies to Keep Your Best Talents

Lower employee engagement costs organizations $450-500 Billion every year

As per a study conducted in the USA on workplace engagement, employees who are not engaged with their workplace cost organizations approximately $450-500 Billion yearly! Employees who are not engaged do not take complete responsibility for their work. 

They are also not self-motivated, adversely affecting the organization’s overall productivity.

According to the study, companies need to concentrate on using different tools to monitor and maintain personal engagement among employees. 

Ensuring that the employees sink in well with the organization’s goal is equally important, which can result in recognition and encourage teamwork. 

69% of employees suggest that they would be inclined to work more if they were appreciated a little more

Employee recognition is one of the most vital components to ensure your work staff gives 100% to their job. It also enhances overall job satisfaction and helps HR retain top talent

According to research when employees are appreciated frequently at work, they are more inclined to stay in the organization longer. 

And when we are discussing appreciation, it goes beyond notable achievements. It can be as simple as thanking employees for their good behavior, identifying ways they have improved so far, etc. 

Expressing gratitude is one of the biggest factors that can make an employee stay in an organization longer. Regular check-ins where managers praise their employees can boost their morale and encourage them to work even harder.

Also Read: Engagedly + Meta Workplace: Elevate Rewards and Recognition to New Heights

A strong organizational culture enhances revenue by four times

Strong Organizational Culture-EmployeeEngagementStatistics

According to a study conducted for more than eleven years, it was found that organizations with great corporate cultures grew 682% in revenue, while those that did not have great corporate cultures grew by only 166% in revenue. 

A strong corporate culture cultivates the feeling of belongingness amongst employees, customers, and owners. It also challenges the employees to do their best. 

Employees having a strong sense of belongingness are more proactive in solving problems, expressing their opinions, and finding opportunities for collaboration. Thus, a positive work culture is a must for any organization.

Final Words

Employee engagement is key to the success of an organization. From the statistics we mentioned in this blog, you now know that building an emotional connection with employees is vital. 

Hence, it is recommended that every organization globally cares for its employees and gives them the right work environment to flourish. Ultimately, it is your workforce that will take your business ahead. So, take care of this small fact and embark on the journey to grow with your employees!

Also Read: Best Employee Engagement Strategies for Better Workplace

Frequently Asked Questions

Q1. Why employee engagement is important in 2023?

Ans. Employee engagement is important in 2023 because it directly impacts a company’s profitability. Engaged employees are more productive, innovative, and committed, leading to improved business outcomes and a competitive advantage in the market.

Q2. How to increase employee engagement in 2023?

Ans. In 2023, increasing employee engagement can be achieved through purpose-driven leadership. This involves creating a clear and inspiring vision for the organization and effectively communicating it to employees. Leaders need to emphasize the meaningful impact of employees’ work, align their goals with the company’s purpose, and foster a supportive and inclusive work environment. By connecting employees’ roles to a larger purpose and providing them with autonomy, development opportunities, and recognition, organizations can cultivate higher levels of engagement and motivation among their workforce.

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How to Manage Grapevine Communication in an Organization

People talk. Some people talk more than others, and that’s okay. But in the workplace, the way they talk can have an impact on the company as a whole. 

In this article, we’re going to look at grapevine communication. We’ll explore what it is and how you can make sure it works for your organization rather than against it.

What is grapevine communication?

No matter how sophisticated your enterprise communication system is, it will never meet all of your employees’ chit-chat needs. We’re human, after all. While email and messaging apps are great for work-related tasks, small talk over a cup of coffee isn’t going out of style any time soon.

We are a social species, and many of us value the casual conversations we have in the workplace. They make the day seem a little brighter somehow. Which is exactly how grapevine communication occurs. 

Essentially, it’s any kind of informal communication that happens between individuals in your organization. It includes all those moments beside the water cooler where you talk about the game or gossip about Matt being in line for promotion to the big job.

Information moves quickly. Before you know it, 3,000 people are fully expecting Matt to take over as Head of Sales, even though it hasn’t been formally announced yet. And at least 15 people are feeling resentful that the promotion wasn’t given to them.

So, it’s no wonder many senior managers find grapevine communication difficult to deal with. There’s no direct top-down control of it, nor can there be. But rather than try to shut it down completely, it’s important to remember that this kind of informal communication is totally natural. It’s also crucial to be aware of its upsides as well as its downsides.

What is grapevine communication

Also read: How to Improve Internal Communication in the Workplace

Advantages and drawbacks of grapevine communication

It’s a tricky business, the grapevine. On the one hand, it can be an incredibly valuable way of getting information across fast. On the other, it can get out of control pretty quickly. 

Let’s now take a closer look at the pros and cons.

Advantage 1: Generates new connections

Even in large organizations, it’s often the case that people work with the same small set of colleagues every day. This is a double-edged sword. It can be easier to foster a positive team spirit among a smaller number of people who feel more socially connected. But without broader social interaction across your organization, everyone could be missing out on some excellent collaboration opportunities.

The more chances your teams have to mingle and interact on an informal basis, the more likely they’ll find new partners for peer-to-peer learning or cross-team cooperation. This benefits everyone in the long run.

Advantage 2: Team bonding

There’s no getting away from it: your organization will be much more successful if everyone in it gets along. Now, it’s unrealistic to expect all team members to be the best of friends. There’s bound to be the occasional personality clash—that’s par for the course in any community.

Nevertheless, it’s more likely that people will be happy and productive if they can chat freely. And the inevitable side effect of being able to do that is grapevine communication. 

Let’s face it—the sharing of knowledge is an integral part of human interaction. Learning information and passing it on to others encourages an atmosphere of mutual trust.

Advantage 3: Efficient information sharing

Efficient information sharing

The speed of light may be faster than anything else, but the rate rumors spread is close behind. That’s down to powerful network effects. It doesn’t matter whether a piece of information is passed one-to-one down a chain or through multiple people at once. If it’s being communicated informally, it’s reaching many ears quickly. 

This can be particularly useful for senior managers. Generally speaking, the higher up the career ladder you go, the more isolated you are from opinions on the ground. Many organizations use feedback procedures to try to address this issue. 

But the grapevine can cut out the intermediary and help leadership identify potential problems. In some circumstances, it can be as effective as 360-degree feedback.

Also read: How Internal Communications can Align Your Employees with Organisational Goals?

It’s not all good news, of course. Grapevine communication can cause some genuine headaches. In particular, watch out for:

Drawback 1: Misinformation 

This is a big one. A major downside of this kind of communication is that the information shared is unverified. In fact, the process can function a bit like a social media misinformation bubble. When the message being shared is untrue, you have a real problem on your hands.

Trouble is, this can lead to serious conflict, particularly if the misinformation is something negative about an individual’s behavior. Reputations are difficult to restore once trust has gone. And it doesn’t do much to foster team spirit if people are at loggerheads. In some cases, you may even be looking at an expensive lawsuit.

Drawback 2: Sensitive information can reach the wrong people

Every organization has sensitive data it needs to keep confidential. This could be anything from client details that can only be shared with a core team to upcoming hybrid integration plans that will transform the current workflow. It’s a fact of workplace life.

Unfortunately, the grapevine can sometimes stretch a little too far. Imagine your organization is in the difficult position of considering laying people off. If employees get to hear about it in advance, that’s not good for team morale. Even if layoffs are eventually avoided, trust between management and employees will have taken a permanent hit.

Drawback 3: Reinforces inequality in the workplace

Workplace inequality

The flipside of the team bonding benefit is that some people will be excluded. By its very nature, grapevine communication tends to pass through chains of more extroverted and sociable individuals. Anyone who’s naturally inclined toward keeping themselves to themselves will miss out on the bonding.

This can become a problem if you rely too heavily on the grapevine as a communication channel. Let’s say it becomes normal for internal job opportunities to be discussed on the grapevine before they’re made official. This could give an edge to those who are prime influencers in the grapevine chain—and actively work against anyone who isn’t. 

Ultimately, this can be bad for employee engagement, and reinforce many other kinds of inequality as well. So, while senior managers can sometimes harness this kind of informal channel and use it to their advantage, it’s important to keep it in check. 

However, if organizations prioritize transparency in the workplace, many of these drawbacks can be addressed. By providing open channels of communication and regular updates on company policies and changes, employees are less likely to rely on the grapevine for information. In turn, this can help reduce misinformation, reinforce trust between employees and management, and promote a more inclusive and equitable work environment. Here’s how.

Also read: Why Does Workplace Communication Matter?

How to manage grapevine communication in an organization

There are a number of ways to manage grapevine communication. All of them are aimed at benefiting from the upsides while limiting the potential damage from the downsides.

Regular communication with staff 

First, foster a culture of transparency. Regular official communication about recent developments will ensure employees are kept fully informed. That means there’ll be fewer gaps in the narrative that can be filled by misinformation.

This isn’t just a technical issue, like how to integrate Slack and Gmail for more efficient messaging. It’s a human one. Managers at all levels should be encouraging their direct reports to come to them with any issues. Make it clear that there’ll be no penalties for doing so.

Know where and how informal communications are happening

Informal communication

Actively monitor your grapevine; don’t let it function under the radar. This doesn’t mean spying on staff or invading their privacy—it’s just about keeping your ear to the ground and noticing what’s going on around you. Figuring out who the most enthusiastic participants in the chatter vine are shouldn’t be too tricky.

Occasionally, you may find an individual is actively spreading untrue rumors or gossip. In this case, it’s best to step in with a one-to-one meeting to warn them off. 

Try to keep it low-key though. The worst thing you can do in this situation is send an all-staff email demanding an end to rumor-mongering. All that will do is supercharge the rumor mill while everyone tries to figure out who the guilty party is.

Make sure your corporate policies are fit for purpose

Finally, you need to ensure your workplace policies are functioning as they should. You may well have formal procedures around harassment or grievance, but how accessible are they?

When considering this, try to see it from another point of view. Put yourself in the shoes of someone who’s the victim of malicious gossip. How realistic is it that they’ll use these policies rather than just leave your organization? 

If a commitment to equality and diversity is to be more than just a nice-looking mirage, you need to dig down into the details of how this situation will be experienced by the people living it. It’s crucial to make sure your policies are watertight and work as intended.

Also read: 10 Ways To Improve Communication At Workplace

You heard it through the grapevine

In the end, grapevine communication can be a net positive—if it’s handled well. The benefits in terms of increased collaboration and team cohesion can give organizations a massive boost. 

Just be sure to encourage a culture of openness too, while also making certain your policies and procedures are clear and effective. This way, everyone will be free to chat happily and make new connections. That’s a win for everyone.

People Strategy Leaders Podcast


Frequently Asked Questions

Q1. What is the importance of grapevine communication?

Ans. Grapevine communication plays a vital role in organizations as it serves as a natural and informal information network. It allows for the rapid spread of news, ideas, and rumors among employees, often reaching areas untouched by formal channels. This informal communication enhances employee engagement, fosters a sense of belonging, and facilitates the exchange of tacit knowledge. Additionally, grapevine communication can provide valuable insights into employee sentiments and concerns, enabling proactive management strategies. Embracing the grapevine can empower organizations to tap into their collective intelligence and adapt swiftly to ever-evolving challenges.

Q2. What are the grapevine communication examples?

Ans. Grapevine communication examples encompass various scenarios that demonstrate its prevalence in organizations. For instance, when employees gather around the water cooler or during lunch breaks to discuss recent company developments, share rumors, or exchange unofficial information, that’s grapevine communication in action. It can also manifest through casual conversations in hallways, social events, or even virtual platforms where employees freely exchange thoughts and opinions about work-related matters. These informal channels often facilitate the spread of news faster than official announcements, making grapevine communication an integral part of the organizational communication fabric.

Author: Jenna Bunnell – Senior Manager, Content Marketing, Dialpad

Jenna Bunnell - Senior Manager, Content Marketing, Dialpad

Jenna Bunnell is the Senior Manager for Content Marketing at Dialpad, an AI-incorporated cloud-hosted unified communications system that provides valuable call details for business owners and sales representatives with the virtual PBX by Dialpad. She is driven and passionate about communicating a brand’s design sensibility and visualizing how content can be presented in creative and comprehensive ways. Jenna has written for other domains such as Price2Spy and DivvyHQ. Here is her LinkedIn.

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Why Frequently Recognizing Employee Contributions Is Essential

What is employee recognition and why is it Important?

Employee recognition is defined as the act of managers and other leaders publicly recognizing and appreciating the accomplishments of their team members. The success of a firm depends heavily on recognizing employee contributions, which can come in many different forms. The type of employee recognition program that a firm chooses is crucial in fostering workplace engagement, increasing productivity, and retaining talent.

A carefully planned and executed employee recognition programme can do wonders for a company. It can have a favourable effect on motivation, purpose, morale, performance, and production. Employee engagement levels increase even further when their contributions are acknowledged.

Key is to recognise employees. They won’t give it their all if the company doesn’t value their efforts and treats its personnel with respect. Thus, rewarding employees is essential to success. These are some reasons why it’s crucial to recognise your workers.

Five benefits of recognizing employee contributions

Promotes excellence

Employee appreciation and empowerment are encouraged by employee recognition, which improves relationships and gives people in the workplace a sense of direction and purpose. All of this leads to developing an excellent culture where team members constantly strive to improve and advance the business.

Increases engagement

Employee engagement is influenced favorably by employee recognition. Giving credit to employees who are already engaged has a greater impact. Recognizing employee contributions can go a long way toward making workers feel valued for their accomplishments.

Creates a sense of shared purpose

Employees feel more grateful and committed to the company when their efforts and contributions are acknowledged, and this fosters a feeling of purpose among the workforce as a whole. Their shared sense of purpose, beliefs, and ideals, which they share with one another and the entire firm, become profoundly ingrained in their behaviour and perspective, leading the organization toward success.

Profitability and trust are interdependent

Trust follows dedication. Profitability will come after there is trust in the company. It follows that trust in the organization and profitability are closely related because employees who have confidence in management and its leaders are more likely to love their work and be engaged. In showing their appreciation for their employees, employers can foster a culture of trust that encourages job satisfaction and improved performance.

Provides objective performance information

An employee recognition programme provides management with unbiased, real-world performance data that may be used to pinpoint top performers and get insight into the team dynamics and corporate culture.

Benefits of Employee recognition (1)

Also Read: 10 Ideas For Employee Recognition Programs For Remote Teams

What is the best way to recognize employees?

Employee awards and recognition will differ depending on the organization. Depending on the organization’s needs, different employees receive different awards and recognition. Depending on its particular requirements as well as the requirements of its employees, the business must determine the most meaningful approach to show its appreciation for its staff.

Written gratitude

Writing a thank you note may seem elementary, but it may go a long way toward expressing gratitude for an employee’s effort. Receiving a thank-you note, whether it’s written by hand or delivered by email, is incredibly encouraging. It serves as evidence of the worker’s contributions.

Applauding in words

Verbal praise is a peer-to-peer type of appreciation for a team member’s efforts at work, delivered by coworkers. It is still a part of an employee recognition program even though it is informal and unwritten and has great potential.

Spot rewards

The name “spot bonuses” refers to bonuses that are awarded immediately. These are usually tiny bonuses offered in appreciation for contributions. Spot bonuses have a significant impact since they are provided right away, as soon as the contribution is made; “now” is the greatest time to express gratitude or appreciation.

Applaud employees for good workAlso Read: Tips for Employee Recognition and Rewards

Few employee recognition ideas that can work in your business:

10 effective suggestions for rewarding employees –

There are several options for rewarding employees. Some of them can appear to be extremely simple. They can, however, be exceedingly powerful. Companies must carefully craft their concepts and make sure their employees find value in them. Here are a few noteworthy suggestions:

  • A system of awards based on points
  • Employee feedback surveys on recognition
  • Recognizing employee efforts in public
  • Celebrate achievements
  • Honor individual accomplishments.
  • Integrate employee appreciation into the corporate culture.
  • Write a thank-you note
  • Motivate managers to recognize others
  • Encourage peer-to-peer praise
  • Reward career advancement

Celebrate milestones

Celebrate significant career milestones for employees. An employee’s dedication to the organization, for instance, can be shown by celebrating a work anniversary. Unquestionably something to be honoured for and compensated for as a thank-you gift. Give the worker the chance to choose the gift they desire. Add a note from coworkers, managers, or the CEO to make it more special and significant. This will help to create a milestone that will be remembered.

Celebrate personal achievements

Remember that employees are more than just workers at all times. Since they are unique people, acknowledge them for both professional and personal accomplishments. Examples include:

  • Gaining fresh knowledge
  • Working together with a teammate
  • Fulfilling a target
  • Achieving a goal for health and wellness

Integrate employee appreciation into the corporate culture

A strong corporate culture is built on the foundation of employee recognition. It has a favorable effect on the company’s success. When a company promotes a positive workplace culture, it not only wins over its workers and has higher employee retention, but it also wins over job searchers. It consequently becomes a highly sought-after workplace and draws top talent. The actions listed below are some that a company can do to begin establishing a culture of recognizing employee contributions:

3 ideas to promote employee appreciation in your company

  • Make team, leadership, management, and peer-to-peer appreciation a regular occurrence.
  • Decide on a few positive qualities that align with the values of the firm, and then link recognition to those particular traits. When employees are praised for their good work, it inspires them to continue acting in that way, which in turn affects the culture of the organization.
  • Social recognition involves expressing gratitude to staff members verbally or in writing. This is yet another method of incorporating employee recognition into organizational culture. For social recognition to be effective, it must be provided immediately after an employee performs something deserving of it, rather than waiting until the next internal meeting to bring it up. When it is done at the moment, it is more memorable and effective, and it is also more likely to be repeated.

Also Read: Is Employee Recognition Only About Employee Perks?

Compliment the person

A straightforward thank-you message can convey a lot. It has a personal touch and the potential to be quite profound. It may be typewritten or computerized. It’s a technique of communicating to the employees that they are valued and that the management and company appreciate what they have done. While composing the note, keep the following in mind:

  • Be thorough when describing the work or contribution.
  • Describe the impact the work had on the organization.
  • Truly thank them for their efforts.

Motivate leaders in recognizing employee contributions

It has a good effect on their morale and productivity when top management acknowledges their employees’ efforts. The recommendations that are given below are for commendation:

  • By frequently praising staff, leaders can serve as examples for their group.
  • Organize gatherings to thank the best performances in front of the public.
  • Encourage and promote a recognition culture across the entire firm in meetings with top management.
  • Find out whether financial or social rewards are the most effective method of employee recognition.
  • Provide leaders with simple ways to recognize team members, such as one-click recognitions, so they can choose that choice if they are too busy to go through more involved recognition procedures.

Promote peer-to-peer recognition

Recognition from peers is equally as vital as acknowledgment from leadership. They work with these people, and thus being acknowledged by them fosters feelings of comradery, trust, belonging, and well-being. It aids in fostering a positive work atmosphere and can improve employee performance. These are some suggestions for implementing peer recognition in the workplace:

  • Ensure that all employees, whether on-site, traveling, or working remotely, can participate in the employee recognition program.
  • Ensure that all employees have the opportunity to comment on and be a part of employee recognition celebrations, whether it’s an anniversary or a personal achievement. This can also be done digitally, with all team members signing and personalizing the digital card with a special message of thanks.
  • Make it simple for colleagues to recognize team members, such as one-click recognition.

Recognize and reward professional development

Excellence in performance must be recognized. It is a way for the organization to show their employees that their contributions and exemplary work are appreciated. It encourages employees to stay with the company in the long run, resulting in higher retention. Rewarding employees do not always have to take the form of a promotion; there are other options. More autonomy, for example, or more responsibilities. It’s a way of putting faith in the employee.

If the employee earns a new certification, give them new business cards that display their new certification credentials and a gift to show them how delighted the company is with them. Give an employee the chance to attend a conference or training if they have reached or exceeded the target.

Make sure to publicly recognize them across the entire organization; this encourages others to adopt similarly admirable traits and demonstrates to them the company’s commitment to employee success.

Top Employee Recognition Statistics 2023

  • Surprisingly, 65% of Americans were not recognized in any way last year.
  • Only 31.5% of US workers report feeling engaged.
  • The most typical form of appreciation is for years of service.
  • Employee engagement is higher in the first six months of employment.
  • If they received at least one recognition per month, 75% of workers would be happy with their jobs.
  • Productivity is boosted by happiness by 13%.
  • According to some estimates, peer-to-peer recognition has a 35.7% greater effect on financial outcomes.
  • If recognized, 63% of workers would remain in their current position.

Also Read: Why Do Employee Recognition Programs Fail?

Demographics-Related Statistics on Employee Recognition

  • According to Canadian studies, just 12% of workers switch jobs in search of a higher salary-

Businesses assume that individuals leave their jobs in order to make more money elsewhere, but 88% of Canadians identified 11 additional reasons, including poor management, a lack of professional advancement, poor cooperation and communication, a lack of training, a ton of work, and inadequate tools and resources. The fifth-place finisher was a lack of recognition at work.

  • According to the most recent employee recognition statistics for the United Kingdom, engaging employees outside of the workplace has a significant impact on performance –

This does not mean engaging your employees outside of work; rather, it means caring for and catering to employees outside of the business aspect. For example, Specsavers, a British company, wants to provide optometric services to its employees and is collaborating with Reward Gateway, a company that offers its engagement platform in the form of eVouchers. Employees can use the vouchers to get the necessary eye care.

  • The Australian HR Institute strongly recommends customising employee benefits –

Ben Thompson, the CEO of the HR platform Employment Hero, asserts that giving younger employees access to a gym membership, a fancy gadget like Bluetooth headphones or a tablet, or even a cheap mobile phone plan will increase their productivity.

Employee recognition statistics for Australia show that as employees enter their late twenties and thirties, health and life insurance, credit cards, and restaurant discounts become increasingly important, whereas older employees will be looking for more leisure time, such as vacations, which is why different types of benefits should be available within the company.

Also Read: Best Employee Recognition Ideas For 2023


As previously stated, there are numerous methods for implementing employee recognition in the workplace. But, at the most fundamental level, what matters is the company culture; a company culture that believes in its employees and recognizes the value of recognizing employee contributions. This is the foundation of any successful organization.

Furthermore, employee recognition statistics show that, while monetary compensation is appealing, it is not the only option. Other alternatives to employee recognition in the workplace can do just as much for your company while costing less and making your team happy and satisfied at work.

Frequently Asked Questions

Q1. Why do employees need both recognition and appreciation?

Ans. Employees need both recognition and appreciation for several reasons:

  • Motivation and Engagement: Recognizing and appreciating employees’ efforts boosts their motivation and engagement with their work.
  • Job Satisfaction: Acknowledgment and appreciation contribute to employees’ overall job satisfaction.
  • Psychological Well-being: Recognition and appreciation positively impact employees’ psychological well-being, reducing stress and enhancing mental health.
  • Building a Positive Culture: A culture of recognition and appreciation fosters a positive work environment, teamwork, and morale.
  • Retention and Loyalty: Recognized and appreciated employees are more likely to stay loyal to the organization.
  • Performance and Productivity: Recognition and appreciation directly influence performance and productivity.

Providing verbal praise, rewards, career development opportunities, and meaningful feedback helps create a positive work environment, enhancing engagement, satisfaction, and business outcomes.

Q2. Recognizing employee contributions examples: 

Ans. Some examples of recognizing employee contributions include:

  1. Verbal praise and acknowledgment in team meetings or one-on-one conversations.
  2. Employee appreciation events or celebrations.
  3. Employee of the Month or other recognition programs.
  4. Awards, certificates, or plaques honoring achievements.
  5. Publicly recognizing employees through newsletters, internal communications, or social media.
  6. Providing opportunities for professional development or advancement.
  7. Monetary rewards, such as bonuses or performance-based incentives.
  8. Offering flexible work arrangements or additional time off as a token of appreciation.
  9. Giving personalized thank-you notes or messages.
  10. Providing opportunities for employees to share their expertise or lead projects.

These examples demonstrate various ways to recognize and appreciate employees’ contributions, fostering a positive work environment and motivating them to excel.

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What Is an Employee Net Promoter Score (NPS) and Why Does It Matter?

It is challenging yet crucial for your company to measure employee engagement. Because the idea is so ethereal, you need to go beyond quantifiers and numbers. Here, the usage of employee net promoter score (eNPS) is relevant.

Employee happiness, satisfaction, and loyalty are measured using the eNPS system, which is based on surveys.

eNPS is one of the best measures for learning about the thoughts and sentiments of your employees. It helps you to evaluate the effect of your existing business operations on the levels of employee engagement and satisfaction.

What Is An Employee Net Promoter Score (NPS)?


One approach to gauge employee loyalty is called Net Promoter Score (NPS). It gauges how likely your employees are to suggest their place of employment to relatives or friends.

Just think about having staff who are dedicated and loyal to your company. To keep your clients happy and raise customer satisfaction, picture a team of employees going above and beyond to deliver great, fantastic service. 

Employee Net Promoter Score is praised for being concise, eliminating survey fatigue, being straightforward in calculating the findings, and being able to be benchmarked and repeated frequently enough. Many of these characteristics undoubtedly make eNPS more effective.

Also Read: 6 Reasons in Favor of Fostering a People-Centric Workplace

Employee Net Promoter Score (eNPS) in Survey Question 

The foundation of eNPS is the same as that of the original Net Promoter Score (NPS), which was created in the 1990s by Fred Reichheld, Bain & Co., and Satmetrix. Customer loyalty is measured using NPS, but staff loyalty is measured using eNPS.

How likely are you, on a scale of 0 to 10, to tell your family or friends about our product or service?

Based on the answers to a comparable employee survey question, eNPS is computed. eNPS questions enable firms to gauge employee loyalty in place of goods and services:

NPS-Survey Questions

The eNPS responses are separated into three categories, much like the NPS:

0–6: Detractors: workers that are extremely dissatisfied with the company and propagate unfavorable rumors.
7-8: Passives are personnel who are neither emotionally immersed in nor disengaged.

9–10: Advocates are exceptionally devoted staff members who spread the good news about the company.


  • Promoters – If a respondent scores 9 or 10, that person is a promoter. If most answers are a 9 or a 10, employers shouldn’t let their guard down. It’s simple to assume that the workers who gave your company great marks are already content and that you don’t need to concentrate on them. Yet, companies should remain focused and use the promoters’ comments to determine why they enjoy the organization and the precise reason they suggested recommending your organization to their friends and family.
  • Passive – Passive or neutral responses are those with scores between 7 and 8. As it is expected that they won’t speak poorly of the organization or support it, they are seen as passive. While they are typically content, individuals receive less attention because their sentiments are not immediately affected by those of the company. Yet, does this imply that they should be disregarded because they do not hurt an organization? 

A company must quickly alter its mindset if it shares this one. Don’t discount their comments even if their score is not considered while determining eNPS. Strive to make them promoters regularly. Turning them into promoters should be your ultimate objective.

As an alternative, you might simply ask them, “What is that one thing stopping you from promoting your family/friends to this organization?

  • Detractors – When a responder gives a rating between 0 and 6, they are a detractor. 

How does this score translate? It denotes a very negative attitude towards the company on the part of the worker. They have certain concerns, therefore as an organization, you need to find the underlying causes and pinpoint the problems. Discovering the source of their unhappiness and the cause of any negative feedback is the first step. You need to figure out what’s troubling them because it’s important. Ascertain their thoughts, reassure them that they shouldn’t be afraid, and ask them what they think. 

Every time an employee gives you bad feedback, you should put in place a system where the employee is instantly sent an email asking what went wrong or why they don’t like the company. By adopting the adjustments they want, you will demonstrate to the whole business that you care about their opinion and find value in it. Excessive staff turnover is both inconvenient and costly. Organizations may avoid developing a poor reputation and low employee net promoter scores by taking one step accurately.

Also Read: Why Your Business Needs This Foolproof “Talent Retention Strategy”

Benefits of Calculating Employee Net Promoter Score

It helps you gauge overall employee loyalty: Employee Net Promoter Score is a simple technique to assess the health of the firm and employee engagement. The nicest part about this is that it easily outperforms the customary lengthy, boring questionnaires. As a result, by asking only one survey question, you may aid in determining the levels of employee loyalty.

Reduce employee attrition: Organizations may reduce high attrition rates by tracking eNPS and other HR KPIs while also developing a backup plan. The feedback a business receives after launching the eNPS survey will assist in determining whether or not workers are content there. As a result, prompt corrective action may be implemented.

Gives a chance to convert negatives to positives: eNPS surveys can assist businesses in converting their critics into supporters. That can be done by putting particular system modifications into place. An automated system sends you an email inquiring about the issues your employees are having in the company whenever you get a negative reaction from them. Gather criticism and make sure you respond to it.

Benefits - Employee Net Promoter Score (NPS)- Engagedly

Employee Net Promoter Score (eNPS) Benchmark and Tips

Employees are less inclined to offer a high employee net promoter score due to cultural variations, which can also cause ratings to differ between areas or nations. Depending on the circumstances, eNPS doesn’t always offer information.

Several experts advise against using other businesses or sectors as eNPS standards because of these problems. Instead, they should begin with a score and aim to raise it, according to experts. According to Harvard Business Review, the eNPS encourages businesses to provide exceptional customer service since doing so will keep consumers coming back and help the company grow. This highlights how crucial it is to move a successful business ahead.

Since that workers have higher expectations of a company than do consumers, there is a potential that the eNPS will be lower than the NPS. Organizations may understand employee Net Promoter Score with the use of this awareness. Forbes’s publication stresses the significance of effectively using your eNPS and how it may help you advance your business.

How to use the eNPS effectively to get better results:

  • Your company’s management should be aware of the purpose behind the employee survey. The means for following up once the replies are gathered should be planned ahead of time.
  • Employees will be able to respond more quickly and easily to the survey if it is responsive and accessible even from hand-held devices like tablets or mobile phones.
  • The survey should be completely anonymous at all times. It should be assured employees that their identities remain safe. If you as a company fail to provide them with this confidence, the outcomes will be compromised. Your staff won’t provide you with objective feedback.
  • Employee engagement is a long-term endeavor. The moment is now to ask your employee if they are satisfied at work if you can’t recall the last time you did so. Employers should be able to periodically check employee engagement and happiness since they are the two cornerstones of every firm. According to experts, these surveys should be distributed every three months, which is a sufficient frequency to prevent employee resentment.

Also Read: Harnessing the Power of Employee Advocacy for Maximum Impact

How to develop an employee net promoter score (eNPS)?

Sending out yearly or quarterly surveys without consulting your staff may result in responses that are slanted or unfinished. The right frequency should be chosen when planning and scheduling Employee NPS surveys to monitor development. Progress is visible.

  • Customizable eNPS survey: To obtain employee feedback, businesses can use a flexible eNPS survey template. The survey can be modified to include inquiries and branding components unique to a business.
  • Automated data collection: Employers can send eNPS surveys to their staff members via email and instantly gather their feedback using an online platform. As a result, gathering data is efficient, time-saving, and reliable.
  • Data Analysis and Reporting: Businesses can view and analyze eNPS data in real-time using dashboards.
  • Integration with HR Systems: Organizations can combine eNPS data with other employee information by integrating with a variety of HR systems. This enables businesses to obtain a complete picture of worker satisfaction and can assist in informing HR choices.

By providing a customizable survey template, automating the data collection process, providing real-time data analysis, and integrating with HR systems.

If you want to gauge employee satisfaction and engagement, the Employee Net Promoter Score (eNPS) is a useful tool to have in your toolbox. You can easily implement an eNPS survey and it will give you the information you need to make wise decisions about your workforce.

Frequently Asked Questions

Q1. What is Employee NPS (eNPS)?

Ans. Employee Net Promoter Score (eNPS) is a metric used by organizations to measure the level of employee loyalty and engagement. It is based on the simple question, “How likely are you to recommend this organization as a great place to work?” Employees respond on a scale of 0-10, and are classified as detractors (0-6), passive (7-8), or promoters (9-10). The eNPS is calculated by subtracting the percentage of detractors from the percentage of promoters, resulting in a score ranging from -100 to +100. The higher the eNPS, the more engaged and loyal the employees are likely to be.

Q2. What is a good NPS for employees?

Ans. A good Employee Net Promoter Score (eNPS) is generally considered to be above 0, although the ideal score may vary depending on the industry and organization. In general, a score above 50 is considered excellent, while a score between 0 and 30 is considered average. However, it’s important to note that eNPS is just one metric among many that should be used to measure employee engagement and satisfaction, and should not be relied upon as the sole indicator of a healthy workplace culture.

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9 Mistakes to Avoid When Delivering 360-Degree Feedback

360-degree feedback provides individuals (in-house employees and freelancers) with constructive feedback that helps their professional development. It supports your workforce in identifying their strengths and take initiative to work on their weaknesses.

Whether the nature of their job is freelancing, part-time, or working full-time, your employees can leverage this constructive feedback provided by their direct managers, peers, clients, and other subordinates to introspect their performance at work. Did you know that 80% of employees wish to have regular feedback rather than aggregated feedback for the annual review?

No wonder a 360-degree feedback program plays a significant role in the development of a solid company culture that focuses on continuous feedback, development, and improvement. 

However, a poorly implemented 360 feedback program can lead to negative outcomes and cause your entire feedback program to fail. In this post, we shall have a look at the top 9 mistakes that every team must avoid when conducting a 360-degree feedback program for their workforce.

Also Read: 360 Degree Feedback: How to Understand and Implement it Effectively

9 Most Common 360-Degree Feedback Mistakes

360 feedback Mistakes

Lack of a Clear Purpose

One of the major mistakes that most companies make is not having a clear purpose. The absence of a goal or purpose surely leads to undesirable outcomes. Remember, implementing your feedback program without knowing how it can benefit the company will serve no good. Hence, it is wise to understand your company’s needs and devise a program that addresses those needs. 

Be clear about why you are introducing a 360-degree feedback program in your company. Your purpose could be any of these – performance management, career development, team management, and more.

Not Involving Key Stakeholders

The support and encouragement of your company’s key stakeholders are crucial for the success of the 360-degree feedback initiative. Being the senior leaders of the company, they will provide intelligent ideas and suggestions for the implementation of the feedback program. 

Identify the right stakeholders, such as senior managers and team leaders, and get them involved in the planning phase of the program. Ask for their ideas for gathering feedback and choose the right tool for the same. This involvement of senior management will provide the right direction and guidance in creating a fair and constructive feedback process.

Also Read: 4 Competencies That You Must Include In A 360 Degree Feedback Form

Not Conducting a Pilot Test

Introducing any organizational changes in a company involves thorough planning and test implementation. This is because your team needs time to accept the change and adjust their mindset accordingly. There is always a potential risk that the team might turn down a major change which could affect their productivity at work.

Start the feedback collection process for one team of your company and determine its effectiveness. Monitor its performance at various checkpoints and note down your observations. Modify the program based on your findings to make it foolproof before introducing it to the entire organization.

Using the Feedback Process as a Substitute to Manage Poor Performers

360 feedback Mistakes photo 2

360-degree programs are usually introduced in companies as a medium to track poor performers and motivate them to improve their performance at work. They fail to understand that  360-degree feedback is not just a performance improvement tool. It offers many other benefits such as team building, open company culture, career development,  reduction in workplace bias, and more. 

Delivering 360-degree feedback must be an ongoing process aimed at improving employee performance, managerial tasks, and overall organizational activities. It helps in creating a feedback-rich environment that is essential for building high-performing teams in your company.

Also Read: Your Comprehansive Guide to 360 Degree Feedback in the modern Workplace

Having Insufficient Communication

Proper communication is vital for an efficient feedback process as poor communication can lead to misunderstandings and mishaps among the team members. A good communication strategy ensures that the feedback will be captured, processed, and shared with the team members. 

Communicate and discuss all aspects of the feedback management program with the stakeholders before its implementation. Share the crucial details about the program with your entire team and how it would benefit them in their respective job roles and careers. This will help them become more comfortable with your 360-degree feedback initiative. 

Compromising the Confidentiality

Confidentiality and anonymity are the two factors that play a significant role in ensuring your team members feel safe while providing feedback. Safeguarding confidentiality is important to ensure the team members do not have feelings of betrayal or misconceptions about the feedback provider. 

Make sure to decide which data will stay confidential and which is anonymous and convey the same to your entire team. By informing the team about the information that will stay anonymous, you are encouraging them to share genuine feedback. 

Also Read: Pros and Cons of 360 Degree Feedback In The Workplace

Having Unrealistic Scoring Criteria

Wrong scoring criteria - 360 feedback

Capturing 360-degree feedback is a complex process that includes a set of procedures, such as creating questionnaires, setting scoring criteria, selecting feedback providers, and more. Having an intuitive questionnaire that focuses on the right questions and scoring criteria is essential for the success of the feedback program. 

Include easy-to-understand questions that measure the competency of the team members. Do not forget to include open-ended questions as well. Ensure that the time taken to complete the feedback survey is between 10-15 minutes. Further, keep the survey simple and user-friendly to encourage more participation.

Absence of a Developmental Plan and Resources

Having a developmental plan is as important as having a clear purpose for your feedback program. The insights generated from these programs need to be leveraged to introduce improvisations in workplaces, team management, and more. Hence, devise a thorough development plan and pair it up with the right resources, such as training materials, individual coaching, courses, and more based on the feedback provided by your team members.

Not Evaluating the Effectiveness of the Feedback Process

Monitoring the performance of your 360-degree feedback program is important as it helps you understand whether or not your efforts are yielding expected results. 

Evaluate the survey results to make efforts for increasing individual and team performance, improve the effectiveness of management activities, foster better work relationships, and more. Invest in the right resources to translate the feedback into actionable to-do lists to improve your organizational performance.

Also Read: Why 360-Degree Feedback is Essential: 10 Benefits You Need to Know

Wrapping Up

The 360-degree feedback initiatives offer you a chance to provide an honest review to your team members. It helps you understand how your team members perceive your organization and its culture. 

If implemented in the right way, a 360-degree feedback program can boost your entire team’s performance by improving accountability, encouraging personal development, and increasing self-awareness. All you need to do is avoid the common mistakes we mentioned in this post when conducting 360-degree feedback in your workplace.

Frequently Asked Questions

Q1. What precautions should one take when giving feedback in the 360 degree system?

Ans. When giving feedback in a 360 degree system, be specific, respectful, and constructive. Focus on behaviors, balance positive and negative feedback, provide actionable suggestions, and ensure confidentiality.

Q2. What are the key problems with 360 degree evaluations?

Ans. Some of the key problems with 360 degree evaluations include the potential for biased feedback, lack of anonymity, and a focus on personality traits rather than specific behaviors. Additionally, the feedback may not always be actionable or helpful in promoting meaningful improvements.

Q3. What are the 4 components of 360 degree appraisal?

Ans. The four components of 360-degree appraisal include self-evaluation, peer evaluation, supervisor evaluation, and subordinates or team member evaluation.

Author: Hazel Raoult

Hazel Raoult is a freelance marketing writer and works with PRmention. She has 6+ years of experience in writing about online business, employee productivity, HR tech tools and entrepreneurship. Hazel loves to split her time between writing, editing, and hanging out with her family.You can connect with her on Linkedin.

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Group Dynamics That Let You Build A Cohesive Work Environment

Building a cohesive work environment is crucial for achieving high levels of productivity, employee satisfaction, and overall success.

According to a study by Gallup, teams with high employee engagement have 21% higher productivity than teams with low engagement. A cohesive work environment is one in which employees trust each other, communicate openly, share a vision and goals, collaborate effectively, and feel recognized and appreciated for their contributions.

However, creating such an environment requires careful attention to group dynamics—the complex interactions and relationships between team members that shape their behaviour, attitudes, and performance. In this post, we will explore key elements of a cohesive work environment and discuss how various group dynamics can be leveraged to create and sustain such an environment.

Key Elements of Cohesive Work Environment

Key Elements of Cohesive Work Environment

Before delving into group dynamics, it’s important to understand the key elements of a cohesive work environment. These elements are essential for creating a sense of unity and purpose among team members, that include:

Trust: Trust is the foundation of any successful team. When team members trust each other, they are more likely to collaborate effectively, communicate openly, and take risks without fear of judgement or retaliation.

Open Communication:

Effective communication is crucial for ensuring that everyone is on the same page and working towards the same goals. According to a survey by Harvard Business Review, 69% of respondents said that work-related conflicts negatively affected their work. When team members communicate openly, they can share ideas, provide feedback, and resolve conflicts more effectively.

Also Read: How to Improve Internal Communication in the Workplace

Shared Vision and Goals:

A cohesive team is one that shares a common vision and set of goals. When team members understand and share the organization’s mission and objectives, they are more likely to work towards them with enthusiasm and dedication.


Collaboration involves working together to achieve shared goals. When team members collaborate effectively, they can leverage each other’s strengths, share responsibilities, and achieve more than they could individually.

Recognition and Appreciation:

A study by Deloitte found that 71% of employees who feel their managers recognize their contributions and value their work say they are happy with their job. Feeling recognized, appreciated, and offering employee compensation programs for their contributions is essential for employees to feel valued and motivated. A cohesive team celebrates individual achievements and recognizes the importance of each member’s role in achieving the team’s goals.

Also Read: Best Employee Recognition Ideas For 2023

Group Dynamics That Support a Cohesive Work Environment

Group Dynamics That Support a Cohesive Work Environment

Now that we’ve identified the key elements of a cohesive work environment, let’s explore the group dynamics that can help create and sustain such an environment.


It is a critical component of group dynamics. A strong leader can set the tone for the team, establish clear expectations, and provide direction and support. Leaders should strive to create an environment where all team members feel heard and valued, and where everyone is encouraged to contribute their unique perspectives and ideas.

Diversity and Inclusion:

These are key drivers of innovation and creativity. When team members come from different backgrounds and have diverse perspectives, they can bring unique insights to problem-solving and decision-making. It’s important for leaders to create an inclusive environment where everyone feels respected and valued, regardless of their background or identity.

Also Read: A Step By Step Guide to Advancing DEIB in Organizations

Psychological Safety:

It is the belief that one can speak up without fear of negative consequences. When team members feel psychologically safe, they are more likely to share their ideas, ask questions, and admit mistakes. Leaders can foster psychological safety by encouraging open communication, welcoming diverse perspectives, and responding constructively to feedback and criticism.

Conflict Resolution:

Conflict is inevitable in any team environment. However, when conflicts are not resolved effectively, they can harm team morale and productivity. Leaders should encourage open communication, active listening, and empathy to help team members resolve conflicts in a constructive and respectful manner.

Team Building Activities:

These can help strengthen relationships, build trust, and improve communication among team members, and can be as simple as social events, such as team lunches or happy hours, or more structured exercises, such as problem-solving challenges or trust-building exercises. Leaders should make team building activities a regular part of their team’s culture to help create and sustain a cohesive work environment.

Now that we’ve discussed the group dynamics that can support a cohesive work environment, let’s explore how to implement them effectively. Here are some practical tips for building a cohesive work environment through group dynamics:

  1. Assess your team’s needs: Every team is unique, and what works for one team may not work for another. It’s essential to understand your team’s strengths, weaknesses, and communication styles to identify areas for improvement.
  2. Set goals and expectations: Clearly defining goals and expectations can help align your team’s efforts towards a common vision. Be sure to communicate expectations and goals clearly, and provide regular updates on progress.
  3. Encourage participation and feedback: Create an environment where everyone feels comfortable speaking up and contributing their ideas. Encourage team members to provide feedback and suggestions, and be receptive to their input.
  4. Provide resources and support: Give your team the tools and resources they need to succeed, whether it’s training, technology, or other resources. Be supportive of their needs and challenges, and provide guidance when needed.
  5. Monitor progress and adjust as needed: Regularly check in with your team to track progress, identify challenges, and make adjustments as needed. Be open to feedback and suggestions for improvement.

Also Read: Team-building Activities for Your Team in 2023


In conclusion, creating a cohesive work environment requires careful attention to group dynamics. Key elements of a cohesive work environment include trust, open communication, shared vision and goals, collaboration, and recognition and appreciation. Group dynamics that can support a cohesive work environment include leadership, diversity and inclusion, psychological safety, conflict resolution, and team-building activities. To implement these group dynamics effectively, assess your team’s needs, set goals and expectations, encourage participation and feedback, provide resources and support, and monitor progress and adjust as needed. By leveraging these group dynamics, you can create a work environment where your team members feel valued, motivated, and empowered to achieve their best work.

Frequently Asked Questions

Q1. What is group dynamics?

Ans. Group dynamics refers to the ways in which individuals interact and relate with each other within a group or team setting. It encompasses the psychological and social processes that occur when people come together to accomplish a common goal or task. Group dynamics can affect how individuals behave, how they perceive each other, and how they work together to achieve objectives. Understanding group dynamics is important for creating a positive and productive work environment, as it enables team members to communicate effectively, build trust, and work collaboratively towards shared goals.

Q2. What is a cohesive work environment?

Ans. A cohesive work environment is one in which employees work together effectively towards a common goal. It is characterized by a sense of unity, collaboration, and mutual respect among team members. In a cohesive work environment, employees are motivated and engaged, and they feel a sense of belonging and connection to their team and the company. A cohesive work environment is important for productivity, as it fosters open communication, trust, and cooperation, which can lead to better problem-solving, innovation, and overall performance. Creating a cohesive work environment requires effective leadership, clear communication, and a focus on building positive relationships among team members.

Q3. What are the characteristics of a cohesive team?

Ans. Here are some characteristics of a cohesive team:

  • Clear and shared goals
  • Open communication and active listening
  • Trust and mutual respect
  • Collaboration and teamwork
  • Positive relationships among team members
  • Supportive and inclusive work culture
  • Accountability and responsibility for outcomes
  • Recognition and appreciation of individual contributions
  • Flexibility and adaptability to change
  • Continuous learning and improvement.

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